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Send screenshots of the plugin’s “Activated Forms” tab and the “Export” tab with the form and field map layout selected to support AT formidablepro2pdf DOT com, be sure to include at least the first two rows of the field mappings.
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Our apologies for the issues you are having with the login process. We do seem to have a random login issue with a couple of users that we would absolutely LOVE to fix! However, we cannot duplicate the reported ‘never-ending loop’. We will check the blocked list and add you to the server’s whitelist.
What is your IP address?
We have extended the expiration date through tomorrow, reset the account password, and tested the temporary credentials. All is working as expected and the credentials were sent to the email address on the account.
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We have never offered a license that does not expire. Additionally, we researched all communications regarding your order and the word “Never” does not exist anywhere in emails or on our site.
However, we did find where you purchased the key in Nov-2016 and renewed in Nov-2017 with Paypal Transaction ID: 28S63792PH423021X, and we found that the text Expires: Never does exist on the Formidable Forms site for their keys. You may have mistaken our site for theirs when you saw the activation key text.
Again, you have our sincere apologies for any misunderstanding regarding your subscription.
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You have our sincere apologies for any misunderstanding, however, your subscription of UNLIMITED FORMS | UNLIMITED SITES expired on November 2nd. We do not show an upgrade payment for the maximum 5-Year subscription plan that we do offer, as we do not offer a “never expiring license”.
As a professional courtesy, we have extended the expiration date through tomorrow while the activation issue is resolved. If we are incorrect about an upgrade to extend the subscription beyond a year, please forward any payment receipts or confirmation emails to support AT formidablepro2pdf DOT com.
Your current subscription may be renewed by logging into the plugin’s account here. Or, you may purchase a new activation key to change the subscription plan to one with less forms or sites.
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Our apologies for the delay, it appears the forum is not sending us notifications from non-logged in users. We are now trying to locate and fix the issue.
In the meantime we are checking your IP address as it may be blocked from our server.
We’ll be right back with an update!
Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset, tested, and all appears to be working correctly. The temporary credentials were sent to the email address on the account.
If you are still unable to login then reply with your IP address so we may check if it has been blocked.
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We have not experienced any issue with image resolution. Can you upload a sample of the merged PDF and the uploaded image here?
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There appears to be a conflict with a Login or Redirect plugin or other code. Please provide FTP credentials here so we may find the origin of the conflict.
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Auto-renewal is not currently an option, however, you may renew the subscription for up to 5-years by clicking the renewal link on the plugin’s dashboard here.
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There must be another field map layout for the same form that is set to send a PDF attachment. Check all other PRO2PDF Field Map Layouts to find the cause of the attachment.
If there are no other field map layouts set to send a PDF attachment, then we would need to see the installation as we have not encountered any such issue in the past. Complete this form to have us login and take a look.
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Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset, tested, and all appears to be working correctly. The temporary credentials were sent to the email address on the account.
We remain at your service.
We have reviewed the accounts, the first has expired and the second is working as expected. You may renew the expired account by logging in on the plugin’s website and clicking the Renewal button.
Regarding the active key, try disabling the key on the Plugin’s website, then enter the key on the WordPress site, let us know specifically what, if any, issue(s) you have.
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Click here to login to your account on the plugin’s website to deactivate and manage the keys. Let us know if you have any issues logging in.
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Unlimited Intranet is for network installations that do not have internet access and requires the user to have PDFtk installed on the intranet server. Note, we do not support PDFtk and are only able provide limited support for intranet installation due to the offline status of intranets.
To use, install PRO2PDF on your site, and install the intranet php file that is delivered after purchase. You will the be able to use the plugin on an unlimited number of forms without an internet connection. However, signatures and images are not supported with the intranet version.
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Provide the following information so we may troubleshoot the issue…
0. Complete this form if we are able to login to your installation to find and fix the issue.
1. Are you able to “Export” a merged PDF from the Plugin’s “EXPORT” tab?
2. Are you receiving any emails when the form is submitted?
3. If yes, are there any attachments? If yes, what is/are the filename(s)?
4. Are there any other failed, test, or abandoned Field Map Layouts created for the same form, if so, set the “Attach file to Email notifications” to NO.We remain at your service.
Once you successfully create the Field Map Layout, be sure to set the “Flatten PDF form” and the “Attach file to Email notifications” options to “YES”. Also, check the “Email Action” where you want the PDF to be attached.
That’s it. Let us know if you have any issues or need further instruction.
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No, graphs require HTML rendering and PRO2PDF is not capable of merging HTML. We expect to eventually add HTML functionality to our replacement plugin E2Pdf, but not at this time.
The only alternative is to use PDF Java to create the graphs from data in text fields. We do not provide support for PDF Java.
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Login to the plugin website account here and deactivate the key, then reactivate the plugin on the WordPress site. Let us know if the issue persists.
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There may be an issue with the PDF, possibly the size. If possible, upload the PDF to this form for further review.
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We apologize for the delay. You must use the FLATTEN option to view with iPhone or iPad… due to the missing byte from all Apple products… More info can be found here.
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Yes, each PDF field requires a unique name, but the field name DOES NOT “need” to match the Formidable option value. The PDF field’s “EXPORT VALUE” must match Formidable’s Option Value.
Download, import and examine the example found on this page.
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1. Use the PDF Password field on the Field Map Layout to set the PDF Password. You can enter static text or Formidable Field ID’s or Key’s.
2. Keep in mind that Checkboxes and Radio Buttons are not the same. Formidable a checkbox field must be mapped to each of the PDF checkbox options, the PDF checkbox option fields must have unique names and the “Export Value” must 100% match the Formidable Checkbox field option. We stongly suggest using copy/paste because spaces, special characters, and capitalization all matter and must match.
Here is one checkbox example, here is another that includes a free downloadable template.
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This can be accomplished by using a Formidable View (or views) to filter the list of courses, then enter the view’s shortcode into the text box that appears when the “Formidable: Dynamic” option is selected from the “Webform Data Field ID” dropdown field on the Field Map Layout.
Let us know if you need further assistance, we can also create the template for you. Complete this form if you would like a price quote.
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Try using the “Unicode” option in the “Language support:” dropdown on your Field Map Layout.
If that setting does not work, then use our replacement plugin, E2Pdf, which allows you to upload and use your own font(s), and works far better then PRO2PDF.
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2019 is actually next year… enjoy! Thanks for using PRO2PDF!
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