November 12, 2018 at 12:28 pm #20224
Hi, the above is my license, please fix/change, etc so I don’t get this error when creating a PDF
There was an error generating the PDF file.
This activation code is not valid.
November 12, 2018 at 2:07 pm #20226
- This topic was modified 8 months, 1 week ago by Larry.
You have our sincere apologies for any misunderstanding, however, your subscription of UNLIMITED FORMS | UNLIMITED SITES expired on November 2nd. We do not show an upgrade payment for the maximum 5-Year subscription plan that we do offer, as we do not offer a “never expiring license”.
As a professional courtesy, we have extended the expiration date through tomorrow while the activation issue is resolved. If we are incorrect about an upgrade to extend the subscription beyond a year, please forward any payment receipts or confirmation emails to support AT formidablepro2pdf DOT com.
We remain at your assistance.November 12, 2018 at 2:38 pm #20227
Order #10958 was placed on November 1, 2016.
I’m confused about how or why it’s expired now?November 12, 2018 at 2:57 pm #20228
We have never offered a license that does not expire. Additionally, we researched all communications regarding your order and the word “Never” does not exist anywhere in emails or on our site.
However, we did find where you purchased the key in Nov-2016 and renewed in Nov-2017 with Paypal Transaction ID: 28S63792PH423021X, and we found that the text Expires: Never does exist on the Formidable Forms site for their keys. You may have mistaken our site for theirs when you saw the activation key text.
Again, you have our sincere apologies for any misunderstanding regarding your subscription.
We remain at your service.November 12, 2018 at 4:51 pm #20229
I sent an image to your FB group messenger, taken directly from the my account > order page on your site and the words are exactly this:
I sent you the screen shot.
or you can view my order page on your website.
I’m guessing this changed occurred AFTER I bought it?