error generating the PDF file

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This topic contains 2 replies, has 2 voices, and was last updated by  admin 7 months, 3 weeks ago.

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  • #20380 Reply

    Ramy Mikati

    We started getting the emails without the pdf attached. Instead, there’s a txt file with the following text in it:

    There was an error generating the PDF file.
    Your server wasn't able to upload PDF file: 
    Operation timed out after 120000 milliseconds with 0 bytes received
    

    We haven`t changed anything. Can you help?

    Thank you,

    #20381 Reply

    admin
    Keymaster

    Sounds like there may be another “Field Map Layout” that is set to send emails when SUBMIT is clicked on the same Formidable Form.

    . Disable “Attachments” on any abandoned, test, or failed field map layouts.
    . Test the EXPORT functionality from the plugin’s EXPORT tab by selecting the FORM -> DATASET -> FIELD MAP LAYOUT

    Or, complete this form and we’ll take a quick look at your installation.

    Let us know the results.

    We remain at your service.

    #20394 Reply

    admin
    Keymaster

    We forwarded the email we are receiving to you, we are not able to recreate the described issue. Please confirm you are still experiencing the issue, if so, provide us with a Step-By-Step description of what you are doing to recreate the issue.

    We remain at your service.

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