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Our apologies for the extended delay. As a work-around, you may add the pro2pdf shortcode to the email to provide a link to download the PDF.
To have us take a look, please provide login credentials here.
We remain at your service.
Our apologies, your refund has been issued.
While we are keeping PRO2PDF running, we are only advancing the development of E2Pdf. E2Pdf is the most advanced PDF generator for WordPress.
That said, we are still willing to assist you with setting up PRO2PDF if needed. Let us know as we remain at your service.
We are not aware of any installations with the described issue. There may be a timeout issue, or if no email is being received, there could also be an SMTP plugin issue.
To troubleshoot
– Create a Field Map Layout, only map a couple of fields, and only add one email notification.
– Disable the SMTP plugin and test using the native WP email functionality.
– Test and let us know the results.We remain at your service.
The license key ending in (294D6E) expired on January 9, 2023 and must be renewed to resolve the error.
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We have not heard of this issue with any other installation. Complete this form if we can take a look at your installation.
Or, send the server error log(s) to support AT formidablepro2pdf.com so we can get an idea of where to start troubleshooting.
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Thank you for reporting this. We made a correction on our side with regard to signature fields which resolved the issue you were having.
Let us know if you experience any repeats or other issues.
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We made a correction on our side with regard to signature fields which may have resolved the issue you were having. Nonetheless, let us know if you experience any repeats.
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Oops, here it is.
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Our last update was major. However, we have not experienced anything like this issue. It sounds like the plugin is expired on your server. Can you confirm the license key is active?
If the key is active, please complete
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Assuming you are on the latest version, we would need to take a look at your installation. If that is possible, please complete
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Uncheck the “Local PDFtk” setting…
PRO2PDF → SETTINGS → UNCHECK “Enable local PDFTK” → CLICK “Save Changes”Let us know if all works as expected.
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Check the Field Map Layout and make sure the email action is checked.
From WP Dashboard | PRO2PDF | EXPORT | Select Field Map | Check “Attach file to Email notifications=YES” and check the FF email action is also selected.If all is correct, try creating a test Formidable Form and Field Map Layout. We are checking if the issue is only with old forms or with new forms too.
Let us know the results.
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Version 3.06 (and above) of PRO2PDF does work with PHP8. Can you provide the full error message that is received by mail or inside the error.log?
If not, can you provide FTP access here?
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The Intranet Version must be purchased separately. Keep in mind this version requires your server to have PDFtk and does not merge images or signatures.
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Verify this option is checked under PRO2PDF→SETTINGS “Enable automated layout creation for new field maps”
If checked, then verify the PDF field names match the Formidable Form field names, exactly.
If both are verified, we need to troubleshoot your PDF form and/or the plugin installation to determine the issue. If possible, upload the PDF to this form and include login credentials if you want us to login.
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The next version is the 1 SITE | 40 FORMS for $40 per year with multi-year discounts available (2-Years = 5%, 3-Years = 10%, 4-Years=20%, 5-years=30%).
We have changed your account to 6 SITES and 35 FORMS, which will allow you to renew from the My Account page on the plugin’s website.
Reply to this email if you want to change or revert the version.
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Version 3.06 (and above) of PRO2PDF does work with PHP8. Can you provide the full error message that is received by mail or inside the error.log?
If not, can you provide FTP access here?
We remain at your service.
This is not a known issue nor something that should happen without human interaction.
Are you able to provide more specifics?
– What types of fields are changing?
– Are the same fields changing each time?
– Are any changes being made to the Formidable Form fields?Let us know so we may further determine what may be the cause of the changes.
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Please check your email for our reply.
We remain at your service.
Please check your email for our reply.
We remain at your service.
To combine several Formidable Form fields into on PDF field you should;
– Add a hidden text calculation field to the Formidable Form
– Add the desired fields to the hidden field
– Map the hidden field to the PDF field.Let us know if you have other end-result needs.
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Provide full details of the desired end result so we may offer assistance.
We remain at your service.
It appears the site’s hosting provider has disabled the shell_exec function in php.ini. Contact the provider and request that shell_exec be enabled.
Let us know if you have any further issues.
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Then the issue is not the activation key…
… try merging a PDF from the plugin’s EXPORT tab and let us know the result…
… and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.
We remain at your service.