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Log in here and click the Renewal link.
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The checkbox “export value” must be “Cab card” or “IFTA license”.
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Humm…. the mapping sounds correct.
Check the “Export Values” for the PDF fields “IFTA license” and “Cab card”. They should match the FF dropdown field values exactly. Use copy/paste to be sure they match! The fields are both space-sensitive and case-sensitive.
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The error “We’re sorry. It looks like you’ve already submitted that.” comes from Formidable Forms, not PRO2PDF. It sounds like you are unable to submit the Formidable Form.
Try testing from the PRO2PDF EXPORT tab to check the functionality of PRO2PDF, and let us know if you receive an error.
If the PRO2PDF export works, take a look at this Formidable Forms post”We’re sorry. It looks like you’ve already submitted that.” and contact Formidable Forms support regarding that specific error.
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Yes, PRO2PDF works with multi-page forms. The described issue sounds like it’s coming from the original PDF form or abandoned/nonworking Field Map Layout(s).
Are you expecting three PDF attachments or are you expecting just one?
Can you merge all three of the PDFs from the PRO2PDF Export Tab?Let us know the answers so we can know the next step in troubleshooting the issue.
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The Field Map Layout may be connected to a different Formidable form.
Try this. Deselect the “Limit Field Map to use Dropdown” setting.
PRO2PDF → SETTINGS → UNCHECK “Limit Field Map to use Dropdown” → SAVENow the Field Map Layout will show up no matter which Formidable Form is selected, and you’ll be able to see which Formidable Form the Field Map Layout is actually connected to.
Let us know if you are not able to correct the issue.
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Our apologies, we mistyped ‘checkbox’.
Are text fields mapping correctly? If so, the dropdown should work the same. Try mapping the dropdown to a PDF text field that is known to work when mapped to a FF text field.
Let us know what happens.
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Checkboxes map directly to PDF text fields without changing any settings.
What is happening when you map your FF checkbox to the PDF text box?
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Confirm the plugin registration key is active.
Confirm you can export the PDF from the PRO2PDF Export tab.
Confirm there are no unused/incomplete/abandoned PRO2PDF Field Map Layouts for the same form that sends email attachments.Let us know the results of your confirmations as we remain at your service.
There are no known issues with the plugin. Ask GoDaddy to provide a security report log so we can check into it.
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Was the PDF attachment ever delivered successfully?
Can the merged PDF be opened from the PRO2PDF Export tab?We remain at your service.
Has the most recent update corrected this issue?
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An update has been created and applied to your installation to correct the issue. Please confirm all is working as expected.
FYI, your PRO2PDF license key has expired, we added 5 days to allow time for tests before renewing. The renewal link is on the left side of this page.
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After checking the site, all appears to be working as expected. PRO2PDF does not change the dimensions of the uploaded image, and the images uploaded to the entries on the site are very large. Too large.
– Consider using a plugin to reduce the size of the images to fit the text box.
– Is the margin that you see the edge of an image in portrait mode?We remain at your service.
Please complete this form to have us log in and look at your installation.
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We removed the incomplete field map layouts and all appears to be working as expected.
Let us know if you have any further issues as we remain at your service.
Yes, that is likely the cause of the issue.
Remove ALL unused, incomplete, discarded, and abandoned field map layouts from your installation – especially those with email attachment(s) selected.
Let us know if the issue is not resolved by removing the field map layout(s).
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That’s great news!
To change the dataset title text;
– Open the PRO2PDF Field Map Layout
– SELECT the radio button called “Use as Dataset Name?” located to the left of the field map whose data you want to show as the dataset title.
– Click SAVE at the bottom of the field map layout.We remain at your service.
Thank you for your reply and for letting us know about our support email bounce. It’s resolved and we’ll take another look at the attachment issue.
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Complete this form if you are still experiencing this issue so that we may log in and check your installation.
Or, send the server logs to support AT formidablepro2pdf.com to determine where to begin troubleshooting the issue.
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This issue has been resolved and is working now as expected.
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Yes, brackets must be used.
Replace dataset=”id” with dataset=[id]
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[id] will fetch the current entry’s ID.
To make the shortcode dynamic, replace dataset=xx with dataset=[id]
We will reply by email regarding your support ticket and we remain at your service.
Please complete this form so we can look at your installation to determine why the placement setting is not working.
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