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Viewing 25 posts - 26 through 50 (of 2,176 total)
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  • admin
    Keymaster

    This site is for PRO2PDF support.

    Using the shortcode ‘prior’ to submitting the form may not be possible (I would personally need to test the DRAFT functionality), however, I typically make two forms and name the submit button on the first form “NEXT”, then forward the user to a 2nd form to verify/confirm the form data using the view shortcode… but…

    Please submit your E2Pdf support question here and be sure to ask about the possibility of using Formidable’ DRAFT functionality on a 2nd page of the original form. A developer will review your request and has the ability to add functionality when needed.

    We remain at your service.

    admin
    Keymaster

    PRO2PDF does not have a way to preview PDFs in WordPress. You’ll need to use our newest plugin for that, E2Pdf. The free version may be installed from the WordPress Plugin Repository and includes all options for one, 1-page PDF template. Use the [e2pdf-view] to create a preview in WP of the PDF.

    E2Pdf is the most robust, feature rich PDF plugin for WordPress. No other plugin even comes close to the capabilities of E2Pdf.

    We remain at your service

    in reply to: download link on Apple Devices not working #30335
    admin
    Keymaster

    Try using the inline=1 parameter, do not use download=”auto”.

    EXAMPLE
    [formidable-download form="xyz" dataset=[id] layout="123" inline=1]

    Let us know if that works for you as we remain at your service.

    in reply to: Check boxes no longer are filled in from the Website Form #30270
    admin
    Keymaster

    Acrobat DC Pro does have the “Export Value”. Our version has it in the same location, and we are unable to find any version without the setting.

    If you are still unable to locate the setting, you can upload the PDF form to PDFEscape.com to access the settings.

    We would need to see the PDF form in order to specify the issue. Use this form to upload the PDF and/or provide access to your site for further review.

    We remain at your service.

    in reply to: Signature Field not mapping to PDF on multiple sites #30258
    admin
    Keymaster

    There was an update to the ghostscript/imagemagick engine that is used to merge images/signatures. We made a change on the server and all appears to be working as expected now.

    We apologize for the downtime, this was a first in over 5 years. 

    We remain at your service.

    in reply to: Bulk Download all Entries from Formidable #30256
    admin
    Keymaster

    Using the PRO2PDF shortcode in Formidable Views and changing the dataset parameter to dataset=[id] will automatically populate each result with the entry’s EntryID.

    You can use the shortcode in the view that lists entries, or on the view’s detail page.

    Create a new forum post if you need additional assistance or if we did not answer your question, please provide a more specific use case.

    NOTE: “Automatic download” of a list of merged PDFs is not possible.

    We remain at your service.

    in reply to: Signature Field not mapping to PDF on multiple sites #30254
    admin
    Keymaster

    We appear to be experiencing our 1st ever system-wide issue merging images & signatures. It appears to be an update to the image engine. We are aware of the issue and will work nonstop to fix it. We’ll reply again once the issue is resolved.

    We remain at your service.

    in reply to: Email Notification not sending #30215
    admin
    Keymaster

    This issue is likely caused by the same issue you posted here.

    Let’s fix the first issue and see if this one is still a problem.

    We remain at your service.

    in reply to: Error Generating PDF #30214
    admin
    Keymaster

    Sounds like you may have cloned your site, changed your url from http to https, or your WP nonce token has changed. Do any of these reasons match your site?

    Try logging in to your account on the plugin’s website here and try deactivating the key and then reactivate form the plugin’s Activated Forms tab on your site?

    Let us know the results of all of the above references.

    We remain at your service.

    in reply to: Entry ID = NOTEST on attached pdf, not on downloaded #30177
    admin
    Keymaster

    Based on your description of the issue, the Downloaded PDF is the only correct option since there is no way to attach a “Use 2nd Dataset” template to an email.

    If the issue with the email is the download link, then check the shortcode for an error on the 2nd dataset parameters.

    Complete this form if you’d like us to take a look at your template.

    We remain at your service.

    in reply to: What happens if i didn’t continue? #30170
    admin
    Keymaster

    The plugin will revert to the Free Version. Optionally, you may purchase up to 5 years in advance with a discount of 30% ($52). Let us know if you need a link to pay for 5-years.

    We remain at your service.

    in reply to: Problems with checkboxes #30002
    admin
    Keymaster

    All issues are being caused by incorrect PDF Export Values

    To fix: Open the Formidable Form and the PDF side by side and copy paste values from the Formidable Form to the PDF Form.

    ———-
    ceApplication.pdf
    Live Webinars” export value is currently “Demonstrations pertaining to nitrogen use or management

    selfStudyApplication.pdf
    Educational reading material” export value is currently “College level instruction
    Recorded seminar or presentation” export value is currently “Professional or technical seminars

    That’s all we checked…

    in reply to: Problems with checkboxes #29993
    admin
    Keymaster

    Providing the URL & PDF would be the fastest way to find the issue and and relay the fix. Use this form to provide the information. Credentials are not required.

    We remain at your service.

    in reply to: shortcode #29965
    admin
    Keymaster

    Change the dataset parameter to exactly this… dataset=[id]

    We remain at your service.

    in reply to: Pro2PDF download form shortcode is not working #29940
    admin
    Keymaster

    It sounds like there may be a plugin conflict as we are not experiencing any known issues regarding shortcodes.

    Try disabling all plugins except Formidable Forms and PRO2PDF and test the shortcode.
    If the issue remains, then upload the following screenshots here;
    -the plugin’s Export tab with the Field Map Layout selected
    -the On Submit Message Box showing the shortcode.

    If the issue is resolved, then re-enable the plugins one at a time and test each time to find the offending plugin, and let us know which one it is.

    We remain at your serivce.

    in reply to: Signature not displaying in PDF #29937
    admin
    Keymaster

    We provided a reply to your original request here:

    Let us know the results of our suggestions.

    We remain at your service.

    in reply to: Formidable signatures #29888
    admin
    Keymaster

    1. Confirm you have purchased the paid version of PRO2PDF
    2. Must use a PDF text field, not a PDF signature field.
    3. Confirm you selected the “SIGNATURE” option from the Format dropdown field on the field map layout.

    If all the above is confirmed, we may need to take a look at your installation, complete this form if possible, or send us a screenshot of the entire EXPORT tab with the field map layout selected and loaded.

    in reply to: Pro2PDF and E2PDF #29886
    admin
    Keymaster

    At the top of the PRO2PDF site we explain the difference between the plugins and explain that E2Pdf is the newest plugin. There are several reasons we have not stopped selling PRO2PDF.
    – First, many sites were created by designers and developers for end clients. Removing or no longer supporting PRO2PDF would disable many sites.
    – Second, PRO2PDF allows for local server creation of PDFs, whereas E2Pdf does not.
    – Third, PRO2PDF works on LANs, whereas E2Pdf does not.
    – Additionally, there are compelling reasons regarding our own internal operations.

    We are happy to refund your PRO2PDF purchase AND you may use the E2Pdf migration tool to covert your PRO2PDF templates to E2Pdf templates.

    Let us know how you would like to proceed, as we remain at your service.

    in reply to: create fill-in PDF forms #29840
    admin
    Keymaster

    There are two ways to accomplish the desired result.
    1. Add a additional PDF field(s) on top of the existing field, set all PDF fields to transparent background.

    2. Add a hidden ‘text calculated’ field to the Formidable Form and add all the dropdown fields to the calculation. Then, map the hidden field to the one PDF field.

    We remain at your service.

    in reply to: Do you have auto renew or more than one year license ? #29825
    admin
    Keymaster

    Yes, upon renewal you can purchase up to 5 years, with a increased discount for each additional year.  

    If you are purchasing a new key and wish to purchase additional years now, reply to this message with the plan you wish to use and we’ll reply with the discounted payment options.

    We remain at your service.

    in reply to: Renewal #29782
    admin
    Keymaster

    Link was sent by email.

    We remain at your service.

    in reply to: Refund #29691
    admin
    Keymaster

    Refund has been issued. Thank you for trying PRO2PDF.

    Try our newest plugin, E2Pdf, for the most flexibility and feature rich PDF plugin for WordPress.

    We remain at your service.

    in reply to: Upgrade Issue #29672
    admin
    Keymaster

    Our apologies! Seems the form lost some if its conditional logic… The issue has been resolved and you should be able to upgrade now.

    Let us know if you have any further issues as we remain at your service.

    in reply to: Did 30 day trial #29535
    admin
    Keymaster

    Check your spam folder and let us know if we ended up there… We replied directly to you by email (shane@smarttechs******.com) on Sat, Feb 22, 7:38 PM (9 days ago)

    Here’s that reply…
    PRO2PDF appears to be functioning as expected. However, we did find several issues;
    1. The PDF Form is using ArialMT for all the field fonts. ArialMT does not appear to be compatible and is causing the characters to appear as boxes.
    – FIX: Change the font to Arial.
    2. There are three (3) abandoned PRO2PDF Field Map Layouts that need to be deleted. – SEE ATTACHED (Delete all three)
    3. There are two (2) PRO2PDF Field Map Layouts that are set to send a PDF attachment of the same form. – SEE ATTACHED (Delete one)
    4. There are special characters in the “PDF file name in e-mails:” field of the PRO2PDF Field Map Layout – We suggest you do not use special characters in the field name.
    5. The PDF Form’s filename contains special characters. – We suggest you do not use special characters in the field name.

    To replace the PDF Form without recreating the field map layout, upload the corrected Form, then load the Field Map Layout, change the PDF form from the PDF Form dropdown field, then SAVE the Field Map Layout.

    To DELETE field map layouts: Select the layout from the dropdown list, then click the DELETE ENTIRE FIELD MAP LAYOUT button.

    Let us know if you need more assistance.

    in reply to: Did 30 day trial #29123
    admin
    Keymaster

    Complete this form to have us take a look at your installation, or provide the following;
    – Upload a screenshot of the plugin’s “Activated Forms” tab here.
    – Also provide any error message(s) which explains “it is not working“.
    – Where you able to use the plugin before the upgrade to 1-year?

    We remain at your service.

Viewing 25 posts - 26 through 50 (of 2,176 total)