Forum Replies Created

Viewing 25 posts - 26 through 50 (of 2,385 total)
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  • in reply to: TypeError thrown #44872
    admin
    Keymaster

    This is not an error we have seen in the past and may be limited to your specific template.

    Do you have more than one active field map layout?

    If yes, do they all have the same error?

    If no check…
    From PRO2PDF=>EXPORT(select Field Map to Use)=>FIELD MAP DESIGNER=>FORMAT(check each field for incorrect selection)

    If yes, or you have only one layout, may we take a look at the layout?
    You can EXPORT and UPLOAD to this form or provide login credentials and we’ll find the issue.

    We remain at your service.

    in reply to: these features exists ? #44760
    admin
    Keymaster

    Our newest plugin, E2Pdf, would better handle the listed requirements.

    We remain at your service.

    in reply to: Can’t activate form due to fatal error #44730
    admin
    Keymaster

    Please provide additional information;

    . When does the error occur?
    . Has the plugin ever worked on your WP installation?
    . Have you tested the plugin by disabling all other plugins?

    We remain at your service.

    in reply to: Cannot open produced PDF #44617
    admin
    Keymaster

    We need additional information to troubleshoot the error.
    – Are you able to EXPORT the PDF from the plugin’s EXPORT tab?
    – If yes, there is an issue with the Shortcode – please upload a screenshot of the Field Map Layout and the PRO2PDF Shortcode in the Formidable Form’s On-Submit Message Box.
    – If no, was the PDF form created in Adobe Acrobat or another PDF form editor?
    Please upload the PRO2PDF template to this form. (WP DASHBOARD → FORMIDABLE PRO2PDF → TEMPLATES → EXPORT)

    Or complete this form to have us log in to see the issue.

    in reply to: Upgraded to 40 forms #44595
    admin
    Keymaster

    Your license key must be renewed prior to upgrading.

    Log on here and click the “RENEWAL” button to renew the key and then we will apply the upgrade. Let us know if you have any questions or changes to your request.

    As a courtesy, we have reactivated the account by extending the renewal date three days from today to allow you time to renew.

    We remain at your service.

    in reply to: Delete Account #44535
    admin
    Keymaster

    Done

    We remain at your service.

    in reply to: Transfer Formidable account to new website #44492
    admin
    Keymaster

    Any question regarding the moving of Formidable Forms would need to be asked on Formidable’s support site.

    Regarding the PRO2PDF activation key, you may log in to the plugin’s website here to disable the activation key for the current URL, then enter the activation key into the new URL.

    If you used any Formidable Field ID’s, it may be necessary to update them, however, Formidable Keys will remain the same.

    Whatever you do, make sure you backup everything.

    There are a lot of possible issues when moving a WP installation depending on your configuration and the cloning plugin. Let us know if you have any issues as we remain at your service.

    in reply to: Fatal error caused by great propdf plugin #44458
    admin
    Keymaster

    Provide credentials on this form and accept the terms and conditions for us to log in to the WP installation.

    We remain at your serivce.

    in reply to: Renewal question #44433
    admin
    Keymaster

    Yes, that is correct. The system will add one year to the March 3, 2022 expiration date.

    Let us know if you have any issues.

    We remain at your service.

    in reply to: pre-sale formidable pdf #44364
    admin
    Keymaster

    The demo form has been updated and confirmed to be working as expected.

    We remain at your service.

    in reply to: pre-sale formidable pdf #44329
    admin
    Keymaster

    PRO2PDF works with repeatable fields, however, the plugin will not move, grow or shrink PDF fields, it will only fill them. Use this form to send us an example or examples of desired PDF results and we’ll let you know how we would implement the form’s design.

    Thank you for letting us know the form is producing an error, we are working on the issue and expect to have it resolved today.

    We remain at your serivce.

    • This reply was modified 3 months, 3 weeks ago by admin.
    in reply to: fatal plugging error on my site #44302
    admin
    Keymaster

    Did the plugin ever work on your WP installation?

    If yes, what changed since it worked.
    If no, try disabling all other plugins except Formidable Forms and then activating PRO2PDF. If the plugin activates, then reactivate the other plugins one-at-a-time until an error is found. Then, let us know the result.

    Complete this form if you would like us to log in and troubleshoot the issue.

    We remain at your service.

    in reply to: Cannot Activate Form on Free Version #44271
    admin
    Keymaster

    The issue is related to the site’s SSL certificate HTTP will not work, only HTTPS will work correctly.

    Force https on the site to ensure all will work as expected.

    We remain at your service.

    in reply to: Cannot Activate Form on Free Version #44254
    admin
    Keymaster

    No, it sounds like there is still an issue with your installation. The free version allows you to enable/disable forms from the Activated Forms tab.

    We will take another look at your installation and reply.

    We remain at your service.

    in reply to: Cannot Activate Form on Free Version #44139
    admin
    Keymaster

    We manually dropped the keys and reset our server too. Now it’s like a new, correct, free installation.

    We remain at your sevice.

    in reply to: Site Activation – email reset #44124
    admin
    Keymaster

    FYI: Emails are being sent to fly41**@*****.com

    We remain at your service.

    in reply to: Site Activation – email reset #44123
    admin
    Keymaster

    Your license key expired on 2022-01-20 at 04:00:41, log in here to renew with discount options with the temporary credentials we manually sent to your email.

    We remain at your service.

    admin
    Keymaster

    We replied by email to the icon*****@g****.com account on Sat, Jan 15, 6:39 PM (9 days ago)

    “We need FTP access details to apply a fix or you can try to update wp-config.php manually with new keys which can be generated here: https://api.wordpress.org/secret-key/1.1/salt/
    After updating the keys if the plugin activation does not work we will need to log in to wp-admin or via FTP again and drop it manually.”

    We remain at your service.

    in reply to: Cannot Activate Form on Free Version #44088
    admin
    Keymaster

    The issue has been resolved, thank you for using PRO2PDF!

    We remain at your serivce.

    in reply to: Cannot Activate Form on Free Version #44061
    admin
    Keymaster

    Has the website has been cloned or moved it to a different server?
    – If yes, then it has the same nonce_key and table prefix which the plugin uses to identify websites…

    We would need FTP access details to apply a fix or you can try to update wp-config.php manually with new keys which can be generated here: https://api.wordpress.org/secret-key/1.1/salt/

    After updating the keys if the plugin activation does not work we will need to log in to wp-admin or via FTP again and drop it manually. If possible and needed, complete this form.

    – If no, it may be necessary for us to log in and take a look at your installation. If possible and needed, complete this form.

    We remain at your service.

    in reply to: 5 page PDF document with 4 signatures #44047
    admin
    Keymaster

    The server timeout error may need to be researched by your hosting provider. We can take a look at your template on our server if you upload it to this form.

    Yes, E2Pdf can map one FF signature to multiple image objects on the PDF.

    We remain at your service.

    in reply to: 5 page PDF document with 4 signatures #44046
    admin
    Keymaster

    We offer refunds on both plugins, but no trial versions. However, the free version of E2Pdf includes all functionality with a limit of one 1-page template. If you purchase the $20 version you will be able to test for 15-days before asking for a full refund.

    We can refund PRO2PDF if the plugin does not work correctly on your server.

    We remain at your service.

    in reply to: 5 page PDF document with 4 signatures #44014
    admin
    Keymaster

    Thank you for the follow-up email today, we found the two prior email in the SPAM folder.
     
    After reviewing your emails we do not believe your installation/server configuration will be compatible with the PRO2PDF plugin.   

    You will need to consider switching to our other plugin, E2Pdf which better handles multiple signatures.  We offer a PRO2PDf to E2Pdf template converter here

    Let us know if we should process a refund for the purchase of PRO2PDF. We remain at your service.

    in reply to: Pdf Editor #43679
    admin
    Keymaster

    PDFEscape.com is a free online editor. Or, you can install our other plugin, E2Pdf which includes a PDF editor in the WordPress dashboard.

    We remain at your service.

    in reply to: 5 page PDF document with 4 signatures #43667
    admin
    Keymaster

    For each signature, the plugin takes more time to process the merge which can cause the timeout error.

    For best results, it’s necessary to optimize the PDF and the Formidable Form Signature Field. Here are some additional ways to speed up the process and/or extend the timeout limit.
    – Compress the PDF form to the smallest possible file size. (Less than 100k if possible)
    – Create a uniquely named Text Field for each signature on the PDF and map each of them to one single Formidable Form Signature Field.
    – Decrease the Signature Field Multiplier (resolution) using this code.
    – Disable the PDF Attachment and add a shortcode link to the email body so the user can download the PDF on-demand rather than as an attachment.
    – Increase the following PHP settings;
    max_execution_time = 600
    max_input_time = 600
    max_input_vars = 4000
    memory_limit = 512M
    post_max_size = 256M
    session.gc_maxlifetime = 1440

    If you need additional assistance, provide the following with your reply.
    – Confirmation of the above suggestions, what was and was not done.
    – Copy of the PDF Form that is uploaded to the plugin

    We remain at your service.

Viewing 25 posts - 26 through 50 (of 2,385 total)