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Viewing 25 posts - 1 through 25 (of 2,392 total)
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  • in reply to: Difficulty with automatic download #46847
    admin
    Keymaster

    Describe the difficulty you have with the automatic download.

    We remain at your service.

    in reply to: wordpress fatal error #46821
    admin
    Keymaster

    Make sure the plugin is updated to the latest version.

    Try disabling all other plugins, then enable PRO2PDF, if it works, enable all other plugins one-at-a-time until the conflicting plugin is found.

    Or, complete this form to have us log in to troubleshoot the issue.

    We remain at your service.

    in reply to: Error generating PDF file #46786
    admin
    Keymaster

    Sounds like a plugin conflict or a feature of a security plugin.

    Try disabling all plugins except Formidable Forms and PRO2PDF, then test. If it works, then enable one plugin at a time and test until the conflicting plugin is found.

    Or complete this form if you would like us to log in to troubleshoot the issue.

    We remain at your service.

    in reply to: Error generating PDF file #46774
    admin
    Keymaster

    This is not a known issue…

    Has PRO2PDF been updated to the latest version?
    Has PRO2PDF ever worked on your WP installation?
    Have you created more than one PRO2PDF template on your WP installation?
    – If yes, do any of the other PRO2PDF templates work correctly?

    Let us know the answers to the above so that we may determine the issue.

    We remain at your service.

    in reply to: WHY IT’S PDF LIKE THIS #46759
    admin
    Keymaster

    Yes, the Intranet Version is 100% offline. You are required to install PDFtk on your server. We do not offer support for PDFtk.

    We remain at your service.

    in reply to: WHY IT’S PDF LIKE THIS #46727
    admin
    Keymaster

    We need additional information, what is your question or issue?

    We remain at your service.

    in reply to: Plugin Refund #46650
    admin
    Keymaster

    No worries! We have refunded your account.

    However, we use PRO2PDF on multistep forms all the time using View shortcodes in the Formidable: Dynamic option in the Field Map Layout. We can help you with your use case if needed, complete this form for additional information.

    We remain at your service.

    • This reply was modified 1 month ago by admin.
    in reply to: PDF cannot show the Chinese character #46569
    admin
    Keymaster

    The PDF form has fonts that are not compatible ‘MSungStd-Light’ and ‘UniCNS-UCS2-H’.

    The Unicode extension can possibility work with Chinese characters using the Arial MS font, but there are 2 problems:

    1. The font size is 40mb (so all PDFs will have 40mb+ size (if not flattened)), and;
    2. Licensing issues because the font is not free. So it’s best if you use our newest plugin, E2Pdf. E2Pdf allows you to upload and use your own font(s).

    We can refund your order upon request.

    We remain at your service.

    in reply to: Form with Multiple entries. LOADING ISSUE #46568
    admin
    Keymaster

    Not all PDFs work in PRO2PDF. Only pdfs that are compatible with Adobe Acrobat.

    . What program (or app) was the PDF created in?
    . What is the file size of the original PDF Form?
    . How many fields are in the Formidable Form?

    Optionally, you can forward the PDF form to support@formidablepro2pdf.com for us to take a look.

    We remain at your service.

    in reply to: open pdf by non-login user #46563
    admin
    Keymaster

    By default, merged PDFs are visible to all users. If your user can see the form’s On-Submit Message, then the user will also see the link to download the merged PDF form when the PRO2PDF shortcode is used inside the On-Submit Message Box.

    Viewing PDFs may be limited by user roles and/or specific user IDs by setting the “Allow downloads only for roles:” and “Allow downloads only for user IDs:” options on the field map layout.

    If users are redirected to a page or post – and you are not using the form’s On-Submit Message – follow these instructions to place the PRO2PDF shortcode inside a Formidable View and then place the view’s shortcode on the page or post.

    Let us know if you have more questions.

    We remain at your service.

    in reply to: Operation timed out #46358
    admin
    Keymaster

    If all has been working and now has issues, it’s likely due to server updates to PHP and/or a change to one or more PHP settings.

    The following PHP settings are recommended to minimize timeout errors;
    max_execution_time = 600
    max_input_time = 600
    max_input_vars = 4000
    memory_limit = 512M
    post_max_size = 256M
    session.gc_maxlifetime = 1440

    We remain at your service.

    in reply to: field mappings maximum #46248
    admin
    Keymaster

    PRO2PDF does not have a limit to the number of fields that may be mapped.  The only limits are in your server’s PHP settings.  

    We have not tested any PDF forms with more than 700 fields.  For that number, we recommend the following settings.   
    max_execution_time = 600
        max_input_time = 600
        max_input_vars = 4000
        memory_limit = 512M
        post_max_size = 256M
        session.gc_maxlifetime = 1440

    Feel free to adjust your server’s settings to maximize the wait time to merge as many fields as possible.

    We remain at your service.

    in reply to: Checkbox not working #46223
    admin
    Keymaster

    For faster support, use this form to provide login credentials.

    Otherwise, upload the following to this form;
    – Screenshot of the Formidable Checkbox on the form’s design page.
    – Screenshot of the PRO2PDF field map layout showing the mapped checkbox field
    – The original PDF form, or screenshot of the Checkbox’s “Export Value” field in the PDF.

    We remain at your service.

    in reply to: Forms caching not submitting new data #46181
    admin
    Keymaster

    Sounds like you are trying to use the shortcode directly on a page or post, rather than inside the Formidable Form’s On Submit Message Box.

    Where is the shortcode? Use this form to provide a screenshot of where the shortcode is located. If the shortcode is NOT inside the On Submit Message Box, then you’ll need to place the shortcode inside a Formidable View and then add the view to the page or post.

    Optionally, we can log in to take a look at your setup if you complete this form.

    We remain at your service.

    in reply to: Forms caching not submitting new data #46118
    admin
    Keymaster

    Change the shortcode to:

    [formidable-download form="generatorwizytwek" dataset=[id] layout="1008" download="auto"]

    We remain at your service

    in reply to: Question before purchase (intranet plugin) #46081
    admin
    Keymaster

    Confirm that you have on Formdiable Form with 5000 fields in the single form?

    If so, explain to us how are you editing the Formidable form? The Formidale form editor is a known memory hog that has issues with extra-large forms.

    You’d just have to test it, but my guess is that you will need to increase a lot of PHP settings. These are the settings we normally suggest for large forms.
    max_execution_time = 600
    max_input_time = 600
    max_input_vars = 4000
    memory_limit = 512M
    post_max_size = 256M
    session.gc_maxlifetime = 1440

    However, I doubt these settings would be sufficient to complete a form with 5000 merged fields. If the plugin does not currently work for your needs, we will not be able to expand the functionality.

    Again, we’ve never seen a form larger than the one we have tested. And checking that form today, it’s still extremely slow to edit in Formidable Forms due to the size…

    We remain at your service.

    in reply to: Question before purchase (intranet plugin) #46055
    admin
    Keymaster

    1. It may be possible to map more, however, we have not tested any forms which have over 700 fields.

    2. Yes, but not with images.

    3. Yes, installing PDFtk is required for the intranet version.

    4. No. We are supporting the current functionality however, no longer adding functionality to PRO2PDF.

    5. No. We are supporting the current functionality however, no longer adding functionality to PRO2PDF.

    We remain at your service.

    in reply to: Urgent: Datasets not loading #46034
    admin
    Keymaster

    We replied to your original request but have not heard back from you with any specifics about the issue.

    Check and only reply to the original thread for faster support.

    We remain at your service.

    in reply to: Urgent: Datasets issue #46033
    admin
    Keymaster

    We replied to your original request but have not heard back from you with any specifics about the issue.

    Check and only reply to the original thread for faster support.

    We remain at your service.

    in reply to: Forms caching not submitting new data #46013
    admin
    Keymaster

    Change the shortcode’s dataset=[xxx] parameter to dataset=[id]

    Reply with a copy/paste of the shortcode if you are still having issues so we may review the settings.

    We remain at your service.

    in reply to: Uncompressed PDF #45947
    admin
    Keymaster

    PRO2PDF does not compress PDFs.

    What is the size of the original PDF and what is the size of an exported PDF?

    We remain at your service.

    in reply to: Uncompressed PDF #45939
    admin
    Keymaster

    PRO2PDF does not compress PDFs. Can you explain exactly what is happening?

    We remain at your service.

    in reply to: Datasets not loading #45878
    admin
    Keymaster

    Sure, we can help.

    Complete this form if you would like us to log in and take a look or provide answers to the questions below to begin troubleshooting the issue.
    – Explain exactly when “datasets inst loading”.
    What happens when you try?
    Any errors?
    – What happens when you EXPORT the PDF from the Plugin’s EXPORT tab?

    We remain at your service.

    in reply to: There was an error generating the PDF file #45697
    admin
    Keymaster

    The license key expired on January 6, 2022 with renewal emails sent to the email on the account.

    To renew, log in here and click the Renewal link. As a courtesy, we have activated the account for three days to allow time to renew.

    We remain at your service.

    in reply to: Ampliar un plan ya comprado #45612
    admin
    Keymaster

    The license key upgrade is complete, thank you for using PRO2PDF. You may use the key on an unlimited number of sites and forms.

    We remain at your service.

Viewing 25 posts - 1 through 25 (of 2,392 total)