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Viewing 25 posts - 1 through 25 (of 2,325 total)
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  • in reply to: Checkbox German letters ä ö ü #37811
    admin
    Keymaster

    Attach the PDF form to an email and send it to support @ formidablepro2pdf . com if you want us to continue troubleshooting the issue.

    We remain at your service.

    in reply to: Checkbox German letters ä ö ü #37808
    admin
    Keymaster

    Also, ensure that you updated the plugin.

    We remain at your serivce.

    in reply to: Checkbox German letters ä ö ü #37807
    admin
    Keymaster

    Did you also try the workaround to enable Formidable’s “Use separate values” option, and use numbers and/or words without German characters?

    Attach the PDF form to an email and send it to support @ formidablepro2pdf . com so we can take a look.

    We remain at your service.

    in reply to: Efficiency and lack of characters #37792
    admin
    Keymaster

    1.
    A “button” (image) would require sending the email with code for a “class”, then use the “class” shortcode parameter. class ="my_button" This method may fail depending on the user’s email configuration.

    We suggest using the PRO2PDF shortcode to create a clickable link, without the class parameter.

    2.
    Change the shortcode’s dataset parameter to dataset=[id]

    3.
    We do not understand your issue.
    Re: “I added to formidable the protection of the files that are attached to the form”
    ->How did you “add protection of the files”?
    Re: “in pdf the picture from the form is no longer added”
    ->Are you referring to the PREVIEW of the PDF form field on the plugin’s Field Map Layout screen? If so, then remove the protection until the mapping is complete, then reapply the protection to the file.
    Re: “to the users I have the administrator and the user that I want to be able to see”
    ->We do not understand this part of the question.

    We remain at your service.

    in reply to: Checkbox German letters ä ö ü #37757
    admin
    Keymaster

    An update has been released to fix the checkbox issue when using German characters like ö ä ü. Update the PRO2PDF plugin from the WP plugins page to install and use the change.

    We remain at your service.

    in reply to: Checkbox German letters ä ö ü #37743
    admin
    Keymaster

    We have confirmed the issue and will reply once we review if there are any corrective options.

    An immediate workaround is to enable Formidable’s “Use separate values” option, then use numbers and/or words without German characters.

    We remain at your serivce.

    in reply to: Efficiency and lack of characters #37700
    admin
    Keymaster

    Edit the original PDF Form with your choice of Adobe Acrobat Form compatible apps, such as Acrobat or pdfescape.com, and change the font for each PDF field.

    Change PDF Form Field Font

    We remain at your service.

    in reply to: Efficiency and lack of characters #37579
    admin
    Keymaster

    1. The speed of the merge depends on several factors. Here are some options to reduce the time.
    – Reduce the size of the PDF. (Optimize the PDF with Abobe Acrobat, use shrink.pdf, limit the number of fonts in the PDF)
    – Suggested Option: change the Field Map Layout to NOT send the PDF attachment and place the PRO2PDF shortcode in the Email Notification to allow users to download the PDF from the email, on-demand.

    2. Use a font for the PDF form fields that is compatible with Romanian characters. (Browse the Font Squirrel fonts tagged as Romanian)

    We are also willing to login to your installation in order to provide specific suggestions based on your use case. Complete this form to provide access credentials.

    We remain at your service.

    in reply to: Submitting formdata to an external service? #37539
    admin
    Keymaster

    Our Intranet Version will not send data to our server and all PDFs will be created on your local webserver. To use it, you must install PDFtk onto your server. We do not offer support for PDFtk or guarantee its current or future compatibility.

    We strongly switching to our newest plugin, E2Pdf, for compliance with EU data protection and wraparound support. E2Pdf offers an optional EU server routing for compliance.

    We remain at your service.

    in reply to: Issues with Formidable and This Plugin #37535
    admin
    Keymaster

    Send them to support@formidablepro2pdf.com

    We remain at your service.

    in reply to: Issues with Formidable and This Plugin #37520
    admin
    Keymaster

    – Do not use the PRO2PDF shortcode inside a link attribute.
    – Confirm the Field Map Layout’s ID is “13”.
    – Change the dataset parameter to dataset=[id]
    – Based on your example, the shortcode should look like this;
    [formidable-download form="example" dataset=[id] layout="13"]

    If the above does not correct the issue you are experiencing, upload a screenshot of the following;
    – On Submit message box showing the PRO2PDF shortcode.
    – Top of the PRO2PDF Field Map Layout showing all settings after selecting the Formidable Form and Field Map Layout.

    We remain at your service.

    in reply to: Date format inconsistent #37506
    admin
    Keymaster

    We will need to troubleshoot your PRO2PDF template as there are no known issues with merging and formatting a date field.

    Upload a screenshot of the following to this form
    1. The field map layout showing the correct and incorrect date format field mappings.
    2. The Formidable form showing the properties of the date field that is not merging correctly.

    Alternatively, you can provide login credentials for faster service.

    We remain at your service.

    in reply to: Formidable PRO2PDF to Zapier to Airtable #37485
    admin
    Keymaster

    PRO2PDF does not have an option for zapier, our other plugin does. See here.

    We remain at your service.

    in reply to: Saved form-data #37462
    admin
    Keymaster

    All the entries will be saved automatically to the Formidable Form.

    If you do not want the data to be saved, check the Do not store entries submitted from this form option in the form’s settings. See here

    When using this setting, you must send the PDF as an attachment, the link shortcode will not work because there will be no saved data.

    Let us know if you need any help setting up the PRO2PDF field map layout.

    We remain at your service.

    in reply to: Having issues mapping #37376
    admin
    Keymaster

    Timeout is the most common issue with long forms and is caused by;

    • Original Filesize of the PDF
    • Too many images and/or signatures
    • Incorrectly mapped fields, typically radio & checkbox fields.

    Let us know what issues are you having so we may begin troubleshooting.

    We remain at your service.

    in reply to: My upgrade to be processed #37337
    admin
    Keymaster

    Your upgrade is complete. Thank you for using PRO2PDF!

    We remain at your service.

    in reply to: Storing PDF File with other Formidable Attachments #37306
    admin
    Keymaster

    E2Pdf has built-in functionality to save the PDF anywhere on your server. That plugin would be a better fit.

    The free version includes all functionality for one 1-page template so you can test (or use) it free.

    We remain at your service.

    in reply to: Storing PDF File with other Formidable Attachments #37304
    admin
    Keymaster

    I believe PRO2PDF will work for your use case, however, not using JSON and REST.

    PRO2PDF will merge Formidable Form data to a PDF and then email the PDF, and the uploaded files, as attachments to any number of recipients.

    Is that the use case you described? If not, please provide additional details regarding the use case requirements.

    Be sure to check out our newest PDF plugin called E2Pdf. The new plugin has tons more features, capabilities, and plugin compatibility.

    We remain at your service.

    in reply to: Requesting Refund #37270
    admin
    Keymaster

    Your refund has been processed, thank you for trying PRO2PDF.

    Try our newest plugin, E2Pdf. The plugin creates webforms from PDF form and visa versa. Let us know if you need any assistance.

    We remain at your service.

    in reply to: refund order #37170 #37182
    admin
    Keymaster

    Sure, done! Thank you for trying PRO2PDF… did you also try our newest PDF plugin, E2Pdf?

    E2Pdf is the most advanced plugin to create dynamic PDF for WordPress.

    We remain at your service.

    in reply to: Switch from PRO2PDF to E2PDF #37133
    admin
    Keymaster

    PRO2PDF offers an offline version and a different pricing structure for multi-site and unlimited versions. The top of the PRO2PDF website compares the two and suggests the newer version. However, based on your valuable feedback, we will make that more obvious before checkout.

    Your refund has been issued, let us know if we can help in any way, our support is world-class.

    We remain at your service.

    in reply to: Upgrade account #37118
    admin
    Keymaster

    Yes, your order history has been updated.

    Thank you for using PRO2PPDF!

    We remain at your service.

    in reply to: Upgrade account #37116
    admin
    Keymaster

    OMG! You have our sincere apologies, we recently made a change to the system that caused an error in your upgrade notification to us.

    We have corrected the issue and have extended your expiration for two years.

    Again, our apologies for the upgrade issue.

    We remain at your service.

    in reply to: Upgrade account #37112
    admin
    Keymaster

    The renewal amount is $15, please pay the remaining balance here to renew manually.

    We remain at your service.

    admin
    Keymaster

    We replied to your post here.

    We have extended the key for three more days to allow time to renew the activation key.

    We remain at your service.

Viewing 25 posts - 1 through 25 (of 2,325 total)