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Viewing 25 posts - 1 through 25 (of 2,412 total)
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  • admin
    Keymaster

    The Intranet Version must be purchased separately. Keep in mind this version requires your server to have PDFtk and does not merge images or signatures.

    We remain at your service.

    in reply to: auto mapping seems to have stopped? #47681
    admin
    Keymaster

    Verify this option is checked under PRO2PDF→SETTINGS “Enable automated layout creation for new field maps”

    If checked, then verify the PDF field names match the Formidable Form field names, exactly.

    If both are verified, we need to troubleshoot your PDF form and/or the plugin installation to determine the issue. If possible, upload the PDF to this form and include login credentials if you want us to login.

    We remain at your service.

    in reply to: upgrade favor #47672
    admin
    Keymaster

    The next version is the 1 SITE | 40 FORMS for $40 per year with multi-year discounts available (2-Years = 5%, 3-Years = 10%, 4-Years=20%, 5-years=30%).

    We have changed your account to 6 SITES and 35 FORMS, which will allow you to renew from the My Account page on the plugin’s website.

    Reply to this email if you want to change or revert the version.

    We remain at your service.

    in reply to: FormidablePRO2PDF no longer working with PHP8 #47452
    admin
    Keymaster

    Version 3.06 (and above) of PRO2PDF does work with PHP8. Can you provide the full error message that is received by mail or inside the error.log?

    If not, can you provide FTP access here?

    We remain at your service.

    in reply to: Form Field Mapping keep “randomly” switching assignment. #47419
    admin
    Keymaster

    This is not a known issue nor something that should happen without human interaction.

    Are you able to provide more specifics?
    – What types of fields are changing?
    – Are the same fields changing each time?
    – Are any changes being made to the Formidable Form fields?

    Let us know so we may further determine what may be the cause of the changes.

    We remain at your service.

    in reply to: Upgrade Problems #47336
    admin
    Keymaster

    Please check your email for our reply.

    We remain at your service.

    in reply to: Upgrade and renewal not proceeded #47335
    admin
    Keymaster

    Please check your email for our reply.

    We remain at your service.

    in reply to: Field mapping #47328
    admin
    Keymaster

    To combine several Formidable Form fields into on PDF field you should;
    – Add a hidden text calculation field to the Formidable Form
    – Add the desired fields to the hidden field
    – Map the hidden field to the PDF field.

    Let us know if you have other end-result needs.

    We remain at your service.

    in reply to: Field mapping #47327
    admin
    Keymaster

    Provide full details of the desired end result so we may offer assistance.

    We remain at your service.

    in reply to: Cirtical error #47318
    admin
    Keymaster

    It appears the site’s hosting provider has disabled the shell_exec function in php.ini. Contact the provider and request that shell_exec be enabled.

    Let us know if you have any further issues.

    We remain at your service.

    in reply to: Getting error.tx #47260
    admin
    Keymaster

    Then the issue is not the activation key…

    … try merging a PDF from the plugin’s EXPORT tab and let us know the result…

    … and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.

    We remain at your service.

    in reply to: Getting error.txt #47242
    admin
    Keymaster

    Two activation keys were purchased, order #’s 33103 and 34247. 33103 expired on April 23, 2022, the other key is active with a key ending in “94D6E” expiring on January 26, 2023.

    If you confirm that your key is correct then try merging a PDF from the plugin’s EXPORT tab and let us know the result, and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.

    We remain at your service.

    in reply to: Getting error.tx #47241
    admin
    Keymaster

    Two activation keys were purchased, order #’s 33103 and 34247. 33103 expired on April 23, 2022, the other key is active with a key ending in “94D6E” expiring on January 26, 2023.

    If you confirm that your key is correct then try merging a PDF from the plugin’s EXPORT tab and let us know the result, and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.

    We remain at your service.

    in reply to: License Renewal #47168
    admin
    Keymaster

    Send an email to support@formidablepro2pdf.com from your new email address and include the PRO2PDF Activation Key.

    We remain at your service.

    in reply to: Paid for Key and Not working #47099
    admin
    Keymaster

    We are experiencing a server issue but working on it and expect the issue to be resolved as soon as possible.

    We remain at your service.

    admin
    Keymaster

    Thank you for your support request, it caused us to discover that our server is experiencing an outage however, we are working on it now and expect to be back online as soon as possible.

    We remain at your service.

    in reply to: Renew license #47096
    admin
    Keymaster

    Thank you for your email. Our apologies for the inconvenience. There appears to be a new issue that we are now trying to resolve.  In the meantime, your account has been renewed for 2-years as requested.

    Thank you for continuing to use PRO2PDF. We remain at your service.

    in reply to: Signature Field not working #46932
    admin
    Keymaster

    This is not a known issue. We may need to login to troubleshoot.

    Try changing the PDF text field font to a common font.
    Try selecting the “Flatten” option on the Field Map Layout.

    Let us know the results from above actions, or, complete this form to have us log in and take a look.

    We remain at your service.

    in reply to: Can’t find activation code #46919
    admin
    Keymaster

    Check your spam folder as your key was emailed to the akowuah2000 address on the account.

    We have emailed the key to you directly from our gmail account as well.

    We remain at your service.

    in reply to: Migrate forms to a new site #46874
    admin
    Keymaster

    – Goto PRO2PDF → SETTINGS and SELECT OPTION “Use field keys instead of field IDs” then click SAVE CHANGES
    – EXPORT all four PRO2PDF Field Map Layouts from PRO2PDF → TEMPLATES → EXPORT
    – IMPORT all four layouts from PRO2PDF → TEMPLATES → IMPORT
    We remain at your service.

    in reply to: Difficulty with automatic download #46847
    admin
    Keymaster

    Describe the difficulty you have with the automatic download.

    We remain at your service.

    in reply to: wordpress fatal error #46821
    admin
    Keymaster

    Make sure the plugin is updated to the latest version.

    Try disabling all other plugins, then enable PRO2PDF, if it works, enable all other plugins one-at-a-time until the conflicting plugin is found.

    Or, complete this form to have us log in to troubleshoot the issue.

    We remain at your service.

    in reply to: Error generating PDF file #46786
    admin
    Keymaster

    Sounds like a plugin conflict or a feature of a security plugin.

    Try disabling all plugins except Formidable Forms and PRO2PDF, then test. If it works, then enable one plugin at a time and test until the conflicting plugin is found.

    Or complete this form if you would like us to log in to troubleshoot the issue.

    We remain at your service.

    in reply to: Error generating PDF file #46774
    admin
    Keymaster

    This is not a known issue…

    Has PRO2PDF been updated to the latest version?
    Has PRO2PDF ever worked on your WP installation?
    Have you created more than one PRO2PDF template on your WP installation?
    – If yes, do any of the other PRO2PDF templates work correctly?

    Let us know the answers to the above so that we may determine the issue.

    We remain at your service.

    in reply to: WHY IT’S PDF LIKE THIS #46759
    admin
    Keymaster

    Yes, the Intranet Version is 100% offline. You are required to install PDFtk on your server. We do not offer support for PDFtk.

    We remain at your service.

Viewing 25 posts - 1 through 25 (of 2,412 total)