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Viewing 25 posts - 1 through 25 (of 2,164 total)
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  • in reply to: Docusign or similar integration. #30706
    admin
    Keymaster

    No, however, our other plugin E2Pdf does integrate with Adobe ESignature.

    We remain at your service.

    in reply to: Formidable Forms Send Button Config? #30694
    admin
    Keymaster

    PRO2PDF shortcodes are designed to be used in the Formidable Form’s “On Submit Message Box” or in Formidable Views only. Take a look at the demo video for where to place the shortcode in the On Submit Message Box.

    Let us know if you need further assistance with the shortcode.

    We remain at your service.

    in reply to: Translation #30631
    admin
    Keymaster

    This forum is limited to PRO2PDF, please submit E2Pdf questions here in case additional development is required.

    We remain at your service.

    in reply to: Signature Field not mapping to PDF on multiple sites #30598
    admin
    Keymaster

    Sounds like you are using the free version of the plugin, or you have not selected the “Signature” option from the “Format” dropdown for each of the signature field mappings.

    If you are using the free version you’ll need to purchase the paid version, if you are using the paid version and have “Signature” selected from the “Format” dropdown, then we may need to take a look at one of your installations to determine the issue. Complete this form if possible, otherwise reply to this email for additional troubleshooting.

    We remain at your service.

    in reply to: Can not save field maps #30540
    admin
    Keymaster

    Based on the description of the reported issue, it’s likely the PDF form is too large. Forms should not be more than 5MB, but are best under 1MB. To minimize form file sizes, minimize the number of fonts used in the document to 1 or 2, and use this site to compress PDF forms.

    Complete this form to provide the required permission to have us log in and take a look.

    We remain at your service.

    in reply to: Print protected PDF #30486
    admin
    Keymaster

    This is an issue with Adobe Acrobat which we have no control over. Once a PDF is ‘digitally signed’, including using Adobe’s ESignature service – by design – Acrobat won’t print the document to a PDF file. This has been an issue for many years as we personally use digital signatures in our real job.

    The workaround is to use a third party PDF print driver, such as Microsoft’s Print to PDF driver, and most others, to print a digitally signed document from Acrobat to PDF.

    A google search of the topic shows how long this has been an issue.

    We remain at your service.

    admin
    Keymaster

    Change the shortcode’s dataset=xx parameter to dataset=[id] to fill the PDF with the current user’s data.

    We remain at your service.

    in reply to: download link on Apple Devices not working #30405
    admin
    Keymaster

    The functionality with Apple products is working as expected on other WP installations. Try the demo on our site here with your Apple device(s).

    The issue appears to be related to your WordPress installation, possibly a third-party plugin that changes the default behavior of htaccess, cache, restrictions, etc.. Try disabling any security, caching, or SMTP plugins, and test.

    If it works, add the plugins back one-by-one and test each time to find the source of the conflict.

    If it doesn’t work, you may need to open your server up to Ukrainian country access, as it appears to be blocking the developer from logging in.

    We look forward to your reply as we remain at your service.

    in reply to: Suitability for Requirements #30398
    admin
    Keymaster

    REGARDING – A requirement is to have Adobe (or other Acrobat form editor) installed…
    –This requisite pertains to your personal computer’s requirement to setup the PDF Form. This is not a server requirement.

    REGARDING CONFIGURATION:
    Yes, PRO2PDF will work for your use case.
    –You’ll need the 1-SITE | 2-FORMS paid version to be able to merge images.
    –Paying for ‘number of selected checkboxes’ may need to be done using a separate form prior to submitting the form data. More discussion may be required to ensure your expected workflow is possible.

    We remain at your service.

    in reply to: got wrong order #30394
    admin
    Keymaster

    Our apologies for the delay in setting up your account. We have made an adjustment to your account and all should be working as expected now.

    We remain at your service.

    in reply to: download link on Apple Devices not working #30368
    admin
    Keymaster

    inline=1 is the parameter to view the PDF in a new browner tab.

    Make sure the field map layout is set to use the FLATTEN option. It’s required to view with iPhone or iPad… due to the missing byte from all Apple products… More info can be found here.

    If the layout is set to FLATTEN and the issue still exists, check if your able to open any other PDFs from your browser, and if so, does it open a different app or inside the browser.

    We remain at your service.

    If the layout is set to FLATTEN then we would need to troubleshoot your installation as this is not happening with any other user. Complete this form if login is possible.

    in reply to: Can’t get back to account and see licenses #30367
    admin
    Keymaster

    For your reference, the “My Account” link you are looking for on our site is simply called “Login”…

    Login Link aka

    in reply to: Can’t get back to account and see licenses #30364
    admin
    Keymaster

    We are not experiencing any known issues. Try clearing your browser’s cache or using a different browser with this link to login to the site. The link has been confirmed to work.

    If you still run into issues logging in, reply to this thread with your Order ID(s) so we can re-activate your licence key until you are able to login.

    Going forward, PRO2PDF is not expected to be updated other than compatibility issues. We are actively enhancing E2Pdf, which is the most comprehensive, feature rich and flexible PDF plugin made for WordPress. Pre-2019 PRO2PDF users are able to migrate to E2Pdf here, and PRO2PDF templates may be converted here.

    We remain at your service.

    admin
    Keymaster

    This site is for PRO2PDF support.

    Using the shortcode ‘prior’ to submitting the form may not be possible (I would personally need to test the DRAFT functionality), however, I typically make two forms and name the submit button on the first form “NEXT”, then forward the user to a 2nd form to verify/confirm the form data using the view shortcode… but…

    Please submit your E2Pdf support question here and be sure to ask about the possibility of using Formidable’ DRAFT functionality on a 2nd page of the original form. A developer will review your request and has the ability to add functionality when needed.

    We remain at your service.

    admin
    Keymaster

    PRO2PDF does not have a way to preview PDFs in WordPress. You’ll need to use our newest plugin for that, E2Pdf. The free version may be installed from the WordPress Plugin Repository and includes all options for one, 1-page PDF template. Use the [e2pdf-view] to create a preview in WP of the PDF.

    E2Pdf is the most robust, feature rich PDF plugin for WordPress. No other plugin even comes close to the capabilities of E2Pdf.

    We remain at your service

    in reply to: download link on Apple Devices not working #30335
    admin
    Keymaster

    Try using the inline=1 parameter, do not use download=”auto”.

    EXAMPLE
    [formidable-download form="xyz" dataset=[id] layout="123" inline=1]

    Let us know if that works for you as we remain at your service.

    in reply to: Check boxes no longer are filled in from the Website Form #30270
    admin
    Keymaster

    Acrobat DC Pro does have the “Export Value”. Our version has it in the same location, and we are unable to find any version without the setting.

    If you are still unable to locate the setting, you can upload the PDF form to PDFEscape.com to access the settings.

    We would need to see the PDF form in order to specify the issue. Use this form to upload the PDF and/or provide access to your site for further review.

    We remain at your service.

    in reply to: Signature Field not mapping to PDF on multiple sites #30258
    admin
    Keymaster

    There was an update to the ghostscript/imagemagick engine that is used to merge images/signatures. We made a change on the server and all appears to be working as expected now.

    We apologize for the downtime, this was a first in over 5 years. 

    We remain at your service.

    in reply to: Bulk Download all Entries from Formidable #30256
    admin
    Keymaster

    Using the PRO2PDF shortcode in Formidable Views and changing the dataset parameter to dataset=[id] will automatically populate each result with the entry’s EntryID.

    You can use the shortcode in the view that lists entries, or on the view’s detail page.

    Create a new forum post if you need additional assistance or if we did not answer your question, please provide a more specific use case.

    NOTE: “Automatic download” of a list of merged PDFs is not possible.

    We remain at your service.

    in reply to: Signature Field not mapping to PDF on multiple sites #30254
    admin
    Keymaster

    We appear to be experiencing our 1st ever system-wide issue merging images & signatures. It appears to be an update to the image engine. We are aware of the issue and will work nonstop to fix it. We’ll reply again once the issue is resolved.

    We remain at your service.

    in reply to: Email Notification not sending #30215
    admin
    Keymaster

    This issue is likely caused by the same issue you posted here.

    Let’s fix the first issue and see if this one is still a problem.

    We remain at your service.

    in reply to: Error Generating PDF #30214
    admin
    Keymaster

    Sounds like you may have cloned your site, changed your url from http to https, or your WP nonce token has changed. Do any of these reasons match your site?

    Try logging in to your account on the plugin’s website here and try deactivating the key and then reactivate form the plugin’s Activated Forms tab on your site?

    Let us know the results of all of the above references.

    We remain at your service.

    in reply to: Entry ID = NOTEST on attached pdf, not on downloaded #30177
    admin
    Keymaster

    Based on your description of the issue, the Downloaded PDF is the only correct option since there is no way to attach a “Use 2nd Dataset” template to an email.

    If the issue with the email is the download link, then check the shortcode for an error on the 2nd dataset parameters.

    Complete this form if you’d like us to take a look at your template.

    We remain at your service.

    in reply to: What happens if i didn’t continue? #30170
    admin
    Keymaster

    The plugin will revert to the Free Version. Optionally, you may purchase up to 5 years in advance with a discount of 30% ($52). Let us know if you need a link to pay for 5-years.

    We remain at your service.

    in reply to: Problems with checkboxes #30002
    admin
    Keymaster

    All issues are being caused by incorrect PDF Export Values

    To fix: Open the Formidable Form and the PDF side by side and copy paste values from the Formidable Form to the PDF Form.

    ———-
    ceApplication.pdf
    Live Webinars” export value is currently “Demonstrations pertaining to nitrogen use or management

    selfStudyApplication.pdf
    Educational reading material” export value is currently “College level instruction
    Recorded seminar or presentation” export value is currently “Professional or technical seminars

    That’s all we checked…

Viewing 25 posts - 1 through 25 (of 2,164 total)