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Viewing 25 posts - 1 through 25 (of 2,198 total)
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  • in reply to: Question about length of document #32778
    admin
    Keymaster

    We would need to test the document, if it does not work, we are willing to create an update if necessary.

    Send a sample document to supportATformidablepro2pdfDOTcom for testing.

    We remain at your service.

    in reply to: PDF is not attaching to email #32334
    admin
    Keymaster

    Sounds like more than one field map layout is set to send an email attachment when the Formidable form is submitted.

    Open all field map layouts and change the option to email attachment to NO, and save the Field Map Layout.

    Complete this form if you want us to login and take a look.

    Let us know if you have any further issues or questions.

    We remain at your service.

    in reply to: not working #32237
    admin
    Keymaster

    Sounds like you may need to install the Formidable Forms plugin. Our plugin is a 3rd-party plugin for Formidable Forms. If Formidable Forms is already installed, use this form to upload a screenshot of the error message so we may determine the cause.

    We remain at your service.

    in reply to: PDF EMAIL #32030
    admin
    Keymaster

    No PRO2PDF does not provide the required functionality, however, our newest plugin E2Pdf may provide the required functionality using the Conditional Logic feature.

    We remain at your service.

    in reply to: Upgrade not reflecting #32028
    admin
    Keymaster

    Your upgrade is complete. Our apologies for the delay, your request was submitted after the end of our work day.

    Thank you for using PRO2PDF! We remain at your service.

    in reply to: Presale question!!! Change Package #32021
    admin
    Keymaster

    “I buy the 30-day Trial for 2$ thinking that i can try all features for 30 days, but many option in form builder is disable.”

    All features of the “PRO2PDF plugin” are active with the $2 version. Which features are you finding to be disabled?

    Using this upgrade form you only need to pay the difference. Note, the $2 version may also be upgraded.

    We remain at your service.

    in reply to: Number format in Repeater (separate fields) #31872
    admin
    Keymaster

    Yes, using these number format options built into Formidable Forms.

    We remain at your service.

    admin
    Keymaster

    This is not a known issue, a possible cause might be duplicate fields in the PDF form on top of the original “_1” fields.

    Complete this form if it’s possible for us to login and take a look. If not possible, then try troubleshooting by adding 6 fields to the PDF temporarily with 3 of the field names ending in _1 and three ending in _2, then map three of the repeater fields to the “_1” fields and test. If all works, there is an issue with the existing PDF fields. Delete them and recreate them. Let us know the result.

    We remain at your service.

    in reply to: Cannot login nor activate #31646
    admin
    Keymaster

    Confirm you are using this link to login, and you have cleared your browser’s cache. If confirmed, try a different browser and let us know the result.

    It appears your key was activated today, confirm you are still having issues that require support.

    We remain at your service.

    in reply to: Error: Failed to load PDF document. #31645
    admin
    Keymaster

    The error can be caused by many issues. If we are able to login it would be the fastest way to find/fix the issue, provide credentials here, if possible.

    If login is not possible, use the link above to send the PDF to us for testing. Also include a screenshots of;
    – The complete field map layout.
    – The PRO2PDF shortcode (On Submit Message Box or Email Action Message).
    – The SETTINGS tab and the UNDER THE HOOD tab.

    To troubleshoot by forum messages, provide the screenshots requested above, as well as answers to the following to begin the process;
    – Has any merge with any form worked on your server?
    – Are you able to Export a merged form from the plugin’s EXPORT tab?
    – How many fields are in the merge?
    – Are there any signature or image fields in the merge?
    – Try creating a merge with only one field and test, if it works add additional fields and test until you find the issue causing field and let us know.

    We remain at your service.

    in reply to: Need premium support #31561
    admin
    Keymaster

    Submit your question here on the forum or send an email to support AT formidablepro2pdf.com and we normally answer it in 0 to 6 hours, but always within 24 hours.

    We remain at your service.

    admin
    Keymaster

    Please reply to the troubleshooting questions so we may locate the precise issue.

    Regarding the error you are receiving, as stated initially, there are many reasons for that error that have nothing to do with our server settings that thousands of people use daily.

    — Did the merge ever work?
    * If no, there may be an issue with the PDF form. Try a new merge with just one field, if it works, then there is an issue with one of the PDF fields. Make a copy of the merge layout, then begin removing fields/save/test until you find the issue.
    * If yes…
    ~ What changes were made since it worked?
    ~ Are you merging images, if so how many and how large?
    ~ How many fields are being merged?

    –Regarding E2Pdf, it is not required that you use the built-in PDF editor. Any Acrobat editor may be used, just like PRO2PDF.

    E2Pdf is far superior to any PDF plugin for WordPress. If the capabilities of PRO2PDF have been exhausted, I encourage you to reach out to the E2Pdf support team to resolve any issues you are having. E2Pdf is actively in development, whereas PRO2PDF is merely maintaining compatibility.

    • This reply was modified 2 months, 3 weeks ago by admin.
    admin
    Keymaster

    How large are the image files you are merging to the PDF and how many are there?

    We remain at your service.

    admin
    Keymaster

    To be clear, “merged PDFs” are not saved on the server, however, the original Acrobat PDF Form (without user data) is kept in a public folder for access.

    We remain at your service.

    admin
    Keymaster

    PDFs are not saved on the server, they are generated upon demand and downloaded or attached to an email. If emailed, the temporary file is immediately deleted after being attached.

    In your message you indicate that in the past you have deleted the files, where are the files located that you are deleting and what is/are the file name(s)?

    We remain at your service.

    admin
    Keymaster

    No, our server is not causing the timing out issue with your merge.

    Provide answers to the troubleshooting tips, it’s very likely that your file is too large for PRO2PDF. You may also try our newest plugin, E2Pdf for faster performance and larger file size capabilities.

    We remain at your service.

    admin
    Keymaster

    Also, we recommend the following max settings;
    memory_limit = 512M
    post_max_size = 512M
    output_buffering = 4096
    max_execution_time = 300
    max_input_vars = 4000

    We remain at your service.

    admin
    Keymaster

    There are many possible causes of this error. Keep in mind the recommended max file size is 4MB-5MB.
    — Did the merge ever work?
    * If no, there may be an issue with the PDF form. Try a new merge with just one field, if it works, then there is an issue with one of the PDF fields. Make a copy of the merge layout, then begin removing fields/save/test until you find the issue.
    * If yes…
    ~ What changes were made since it worked?
    ~ Are you merging images, if so how many and how large?
    ~ How many fields are being merged?

    — If the PDF file size is too big, try using this site to reduce the file size.

    Let us know your responses to the above as we remain at your service.

    in reply to: Purchased upgrade for 15.00 #31430
    admin
    Keymaster

    We sent you an email prior to reading your last message, we will process the refund as requested.

    We remain at your service.

    in reply to: Image not showing up in PDF #31394
    admin
    Keymaster

    Yes. If the entry creation process is not using the traditional method of data entry, then it’s highly possible PRO2PDF is not engaging in the process.

    We would need to login to see how the functionality of PRO2PDF would need to change to accommodate the merge.

    We remain at your service.

    in reply to: Image not showing up in PDF #31392
    admin
    Keymaster

    It’s possible the PDF form is not 100% compatible with Adobe Acrobat or PRO2PDF.

    Upload the file here so we can take a look.

    Or, we have found pdfescape.com normalizes incompatible PDF forms, try fixing it yourself by uploading the PDF form to pdfescape.com, click to edit the form, then save and download it.

    We remain at your service

    in reply to: Image not showing up in PDF #31387
    admin
    Keymaster

    There are currently no known issues with merging images, except trying to merge one image to multiple PDF fields with the same name.

    – Does the form that you created before still work?
    – If yes, try adding (and mapping to) a new PDF text field, be sure the field has a unique name.
    – If no, we may need to take a look to find the issue and will likely need FTP access as well to view server logs. If that’s possible, complete this form. If not let us know and we’ll try to troubleshoot through messaging.

    We remain at your service.

    in reply to: pre defined attachments #31229
    admin
    Keymaster

    Upload the PDF attachments to PRO2PDF and create Field Map Layouts for each of the attachments and select Yes for the “Attach file to Email notifications” option and check the email notification. You do not need to map any fields, the attachments will be sent.

    We remain at your service.

    in reply to: Formidable form fields are not populating to pdf #31224
    admin
    Keymaster

    PRO2PDF does not recognize the Formidable Form formatting options. To format entries you must use the PRO2PDF format dropdown (paid version only) located on the Field Map Layout for each mapping.

    We remain at your service.
    Format Numbers

    Format Dropdown

    in reply to: Need form completed and generated for printing #31083
    admin
    Keymaster

    Yes, our plugin will merge data from a Formidable Form to a PDF Form.
    First, you’ll need to design your Formidable Form and your PDF Form on your own…
    Then, upload the PDF form to the PRO2PDF ‘EXPORT’ tab to use the field map layout to map the web form to the PDF form.

    Optionally, you can use our newer plugin E2Pdf, which will create your PDF form automatically, or if you already have a PDF form, E2Pdf can automatically create your Formidable Form!

    Let us know if you need further direction or assistance. We remain at your service.

Viewing 25 posts - 1 through 25 (of 2,198 total)