November 30, 2018 at 11:09 am #20401
I have been using your free version as I only have one form. It has been working fine for over a year but now I suddenly get this error when generating the pdf.
There was an error generating the PDF file.
This activation code is not valid.
How can I get this resolved ASAP?
CheungNovember 30, 2018 at 2:10 pm #20403
It is possible you are receiving an incorrect error. Try this… From the plugin’s EXPORT tab, select the Form, a Dataset, and the Field Map Layout, then click the EXPORT button.
Does the merge work or do you receive the same error?
. If same error, please complete this form to provide us with login credentials. Or, use the form to send us a screenshot of the ACTIVATED FORMS tab and the UNDER THE HOOD tab for further renew.
. If the merge works, there is an issue with the shortcode, please use the form link above to send us a screenshot of the shortcode and the top part of the Field Map Layout to show all the settings and at least the first mapped field.
We remain at your service.November 30, 2018 at 3:52 pm #20407
We reviewed the screenshots and everything looks okay. This issue has occurred once or twice before, however, we were not provided credentials then so we were unable to determine the cause.
There could be an issue with the nonce, or the plugin may have been altered, we just can’t tell without logging in and tracing what is being sent to our server.
We remain at your service.December 14, 2018 at 12:36 am #20482
I am having exactly the same issue. The Export merge does not work – same error – This activation code is not valid. Will send screenshots.