Split: There was an error generating the PDF file – This activation code is not valid.

Home Forums Bugs and Troubleshooting Split: There was an error generating the PDF file – This activation code is not valid.

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This topic contains 3 replies, has 3 voices, and was last updated by  Roger Knight 5 days, 6 hours ago.

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  • #20401 Reply

    cheung
    Participant

    Hi,

    I have been using your free version as I only have one form. It has been working fine for over a year but now I suddenly get this error when generating the pdf.

    There was an error generating the PDF file.
    This activation code is not valid.

    How can I get this resolved ASAP?

    Thanks,
    Cheung

    #20403 Reply

    admin
    Keymaster

    It is possible you are receiving an incorrect error. Try this… From the plugin’s EXPORT tab, select the Form, a Dataset, and the Field Map Layout, then click the EXPORT button.

    Does the merge work or do you receive the same error?
    . If same error, please complete this form to provide us with login credentials. Or, use the form to send us a screenshot of the ACTIVATED FORMS tab and the UNDER THE HOOD tab for further renew.

    . If the merge works, there is an issue with the shortcode, please use the form link above to send us a screenshot of the shortcode and the top part of the Field Map Layout to show all the settings and at least the first mapped field.

    We remain at your service.

    #20407 Reply

    admin
    Keymaster

    We reviewed the screenshots and everything looks okay. This issue has occurred once or twice before, however, we were not provided credentials then so we were unable to determine the cause.

    There could be an issue with the nonce, or the plugin may have been altered, we just can’t tell without logging in and tracing what is being sent to our server.

    You can try…
    …regenerating nonce and other secret keys inside wp-config.php (beyond our support)
    …use our new E2Pdf plugin as a work-around
    …provide login credentials here so we can locate the issue

    We remain at your service.

    #20482 Reply

    Roger Knight
    Participant

    I am having exactly the same issue. The Export merge does not work – same error – This activation code is not valid. Will send screenshots.

    Roger

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