License key problem (expired)

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This topic contains 1 reply, has 2 voices, and was last updated by  admin 2 weeks ago.

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  • #20202 Reply

    Josh Wilson

    I have a key that expired last week.
    I cannot seem to actually log into your site to check it out. Additionally, I tried the upgrade to add a year to my current plan, but the form shows upgrades to the site count are required and that isn’t what I want to do.

    How do I give you money to continue?

    #20203 Reply

    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset, tested, and all appears to be working correctly. The temporary credentials were sent to the email address on the account.

    If you are still unable to login then reply with your IP address so we may check if it has been blocked.

    We remain at your service.

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