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Viewing 25 posts - 1,901 through 1,925 (of 2,495 total)
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  • in reply to: View Image from Formidable pro HTML field in the PDF #8521
    admin
    Keymaster

    Map a file upload or image URL field, you cannot merge html to PDFs.

    We remain at your service.

    in reply to: Permission denied error #8517
    admin
    Keymaster

    Also, is this a WP multisite installation?

    in reply to: Permission denied error #8516
    admin
    Keymaster

    Be sure to set the folder permissions to 777.

    If login support is still needed, please provide further details for these instructions; “You need to rename/delete the plugin via FTP before login is possible. FTP Crendetials attached. Installfolders name= dev_pflege”.

    We remain at your service.

    in reply to: Installation and activation #8515
    admin
    Keymaster

    Try setting the temp folders with 777 permission.

    Is this an intranet or internet WP installation?
    Is this on a multisite installation?

    We remain at your service.

    in reply to: Will not active after install and activation #8511
    admin
    Keymaster

    The message you are receiving is telling you to install and activate “Formidable Forms”, not PRO2PDF.

    The following plugin would be required;
    Formidable Form’s Pro Version – http://tinyurl.com/jtlyfgx

    We remain at your service.

    in reply to: Installation and activation #8510
    admin
    Keymaster

    The message you are receiving is telling you to install and activate “Formidable Forms”, not PRO2PDF.

    The following plugin would be required;
    Formidable Form’s Pro Version – http://tinyurl.com/jtlyfgx

    We remain at your service.

    in reply to: Installation and activation #8497
    admin
    Keymaster

    From the WP Dashboard → Formidable PRO2PDF → Under The Hood tab → Screenshot it!

    in reply to: Permission denied error #8494
    admin
    Keymaster

    Add a /tmp and /temp folder to the WP root folder and let us know if this solves your issue.

    We remain at your service.

    in reply to: Installation and activation #8493
    admin
    Keymaster

    Is this a intranet installation? Please paste the Under The Hood data for further review.

    We remain at your service.

    in reply to: Bought licence, invalid showing #8485
    admin
    Keymaster

    Thank you for using the plugin! Your activation code was automatically emailed to: webbed****@****.com

    We remain at your service.

    in reply to: Installation and activation #8473
    admin
    Keymaster

    It appears your environment did not allow the plugin to create a temp folder in the root of your WP installation. Try creating a /temp folder in the WP root folder, and reinstall if the error does not disappear automatically.

    Let us know if that worked or if more assistance is required while we remain at your service.

    in reply to: PDF not creating #8471
    admin
    Keymaster

    Glad to be of assistance, very happy that it helped!

    We could really use your help too, If you find the plugin, or support, or both valuable, please take a moment to provide a user review here on wordpress.org, or here on our Customer Reviews page.

    We remain at your service.

    in reply to: PDF not creating #8467
    admin
    Keymaster

    We have made the following changes to the field names and values of the “Social History:” section of the PDF Form, and updated your field map layout with the new PDF form.
    – ALL Radio Buttons and Checkboxes work in the Social History: section
    . Radio Buttons, changed name of each PDF field to be the same, and changed the values to match the respective Formidable Form values.
    . Checkboxes, changed the name of each PDF field to be unique, and changed the values to match the respective Formidable Form values.
    . Mapped each Formidable Radio Button to the (1) PDF field name.
    . Mapped the Formidable Checkbox to the EACH of the PDF field names.

    in reply to: PDF not creating #8455
    admin
    Keymaster

    Sure, we are willing to login to your installation or, you can export the template and attach it to this form.

    Formidable PRO2PDF → Templates → Export field map → SELECT Field Map → CLICK Export field map

    We remain at your service.

    • This reply was modified 9 years ago by admin.
    in reply to: reusable fieldmaps #8450
    admin
    Keymaster

    Thank you for the suggestion. We will look at the ability to add a filename parameter and update you here with our findings.

    We remain at your service.

    in reply to: Flatten PDF form disable #8448
    admin
    Keymaster

    As a work-around until you get the HTML emails working properly you could use Formidable’s “Default Msg” shortcode rather then the default HTML shortcode. Formidable provides information about that here.

    To fix the HTML issue, you may need to request help from Formidable’s outstanding support team as our plugin has nothing to do with the email notification action other than the PDF attachment(s).

    We remain at your service.

    in reply to: Flatten PDF form disable #8428
    admin
    Keymaster

    There is a setting in the Formidable Forms Email Action called “Send Emails in Plain Text”
    Forms → Form Settings → Email Notifications → Options → Send Emails in Plain Text

    We remain at your service.

    in reply to: Flatten PDF form disable #8409
    admin
    Keymaster

    Regarding the email attachment: Open the Field Map Layout and check the option “Attach file to Email notifications” AND also check the email action item(s) you want to include the PDF as an attachment.

    NOTE: All other Field Map Layouts for the same form, even tests or unfinished layouts, will be sent and/or may cause the attachment to fail if not setup correctly. Go through all unused, test, or unfinished layouts and DESELECT the option “Attach file to Email notifications” to be sure you are only sending the intended attachment(s).

    Regarding the html looking email message: This is a question for the great support team at FormidablePro.com. If you do not have the “Send Emails in Plain Text” option selected in the email action, then I’d start here: Why is there HTML showing in my email?

    in reply to: Signature not Inserting into PDF #8404
    admin
    Keymaster

    Issue resolved. We didn’t realize you were using PDFtk locally, which is not compatible with merging signatures or images. To fix, uncheck the “Enable local PDFTK” option under the SETTINGS tab.

    We remain at your service.

    in reply to: PRO2PDF Upgrade Site Not Working #8403
    admin
    Keymaster

    Confirmed, it’s not working. We’ll fix it, in the meantime, please enter your Activation Key into the “Reason For Payment” field on this form and we’ll upgrade your account upon payment.

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8396
    admin
    Keymaster

    Not yet, we hope to have a resolve for your issue today.

    We remain at your service.

    in reply to: Flatten PDF form disable #8395
    admin
    Keymaster

    Sounds like you are using the free version and have not entered the PRO2PDF activation key. Please verify that you have entered the activation key on the “Activated Forms” tab. Let us know if that was the issue or if you need additional assistance.

    We remain at your service.

    in reply to: ID and Password for WordPress #8394
    admin
    Keymaster

    This support site is for PRO2PDF only. If you are using Formidable’s Registration Plugin, then this is a question for Formidable’s outstanding support team. Otherwise, this is a question for WordPress.org or the membership plugin that you are using.

    We remain at your service.

    in reply to: PRO2PDF Upgrade Site Not Working #8383
    admin
    Keymaster

    Our apologies for the delayed response. Seems to be a glitch since the last Formidable update, please select “1 SITE – 40 FORMS” then select “1 SITE – 10 FORMS”, it should work then, let us know if it does not.

    We remain at your service.

    in reply to: Your plugin crashes wordpress #8382
    admin
    Keymaster

    No, we’ve spent hours and cannot find the issue. As requested yesterday, we need access to ssh to continue troubleshooting the issue.

Viewing 25 posts - 1,901 through 1,925 (of 2,495 total)