Permission denied error

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This topic contains 10 replies, has 2 voices, and was last updated by  admin 1 year, 5 months ago.

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  • #8348

    Christoph

    Hello,

    i get this error since Plugin Installation:

    Warning: opendir(/tmp): failed to open dir: Permission denied in /www/htdocs/w013a513/dev_pflege/wp-content/plugins/formidablepro-2-pdf/fpropdf.php on line 143

    you can also see it as a visitor on the page: http://dev.der-pflegeblogger.de

    Permissions on the Pluginfolder are: 777
    Permissions on the fpropdf.php file are: 777

    Also tried to set the owner of the folder to php-user. This also doesnt help

    #8494

    admin
    Keymaster

    Add a /tmp and /temp folder to the WP root folder and let us know if this solves your issue.

    We remain at your service.

    #8513

    Christoph

    Done, but doesnt help.

    Any other idea? I’ve sent you the login credentials via support request form

    #8516

    admin
    Keymaster

    Be sure to set the folder permissions to 777.

    If login support is still needed, please provide further details for these instructions; “You need to rename/delete the plugin via FTP before login is possible. FTP Crendetials attached. Installfolders name= dev_pflege”.

    We remain at your service.

    #8517

    admin
    Keymaster

    Also, is this a WP multisite installation?

    #8573

    Christoph

    Folder and Subfolders permissions are 777

    No this is not a multisite install.

    What further details do you mean? If you try to go the admin-login you will only see the error which is caused by the plugin.
    So you cant get to the login-area as long as the plugin is active.
    Only way to see the login field: Disable the Plugin via FTP (Rename)

    #8598

    admin
    Keymaster

    In this case we will need to see the installation, please complete this form to have us login and take a look. It appear that we will need FTP access as well.

    We remain at your service.

    #8655

    Christoph

    Seems to work now 🙂

    Can you tell me what you have done?

    #8656

    admin
    Keymaster

    This was something we had not seen before, your unique WP environment required a change to the source code by adding a is_readable check to the condition for selecting a tmp folder, rather than is_writable.

    We remain at your service.

    #8657

    Christoph

    Thanks for your quick response.

    This is the development environment. What i have to do when setting up the plugin at the live environment?
    Can i update the plugin in the future without resetting your change?

    #8658

    admin
    Keymaster

    Our next plugin update will include the fix we made to your installation. We expect to release the update before the end of business today. After which, you’ll be able to install the plugin to the live environment and you’ll be able to update in the future without resetting the change we’ve made to your development environment.

    We remain at your service.

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