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Urgently : I need your help

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  • #8631 Reply
    GUERAULT
    Guest

    Hello,

    I have created (June 21) a support ticket and I need your help for troubleshoot this issue.
    Forum : Bugs and Troubleshooting “There was an error generating the PDF file – This activation code is not valid.”

    The situation becomes extremely difficult to manage for our association.
    We cannot print pfd files for registration and get it signed by members.

    I created (June 19) the first ticket on https://formidablepro.com
    and after many conversations I Discovered that I should create a ticket on your website (June 21).

    Meanwhile I even bought a new license to correct the problem but to no avail (June 21 – Invoice ID 382649 “Jean-Louis GUERAUTL”)

    We really need your help I do not know how to handle this situation.

    Thanks
    Regards

    Jean-Louis GUERAULT
    (jl_guerault@******* or egcourbevoie@********)

    #8638 Reply
    admin
    Keymaster

    We sent an email to you after you complete the login support request as directed by this support message… http://www.formidablepro2pdf.com/support/subject/there-was-an-error-generating-the-pdf-file-this-activation-code-is-not-valid/

    “Your license code for PRO2PDF is: ********************D04D1069, which expired on 06/18. We do not show a renewal, it appears by the screenshots you may have renewed Formidable Forms, however, not the PRO2PDF third-party add-on. Please let us know if you have a recent order # that we should reference, or if not, you can simply purchase another activation key here… http://www.formidablepro2pdf.com/#compare”

    We remain at your service.

    #8639 Reply
    admin
    Keymaster

    The invoice ID: 382649 does not appear to be from our system, as our invoice numbers are only 4 digits.

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