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Viewing 25 posts - 676 through 700 (of 2,495 total)
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  • in reply to: Documentation #19397
    admin
    Keymaster

    Review the demo video and let us at which point you have any questions.

    We remain at your service.

    in reply to: Old datasets attaching to emails #19389
    admin
    Keymaster

    When using the PRO2PDF shortcode, then you MUST change the dataset=xxx parameter to dataset=[id]. See this part of the demo video.

    We remain at your service.

    in reply to: Contact Phone # and Address for Requisition Order #19384
    admin
    Keymaster

    Our contact information is limited to this email address and our website support forum.

    We remain at your service.

    in reply to: Your commerce system isn't working #19360
    admin
    Keymaster

    We received notification from Paypal that your transaction was completed. Let us know if you still require assistance.

    We remain at your service.

    in reply to: Buying plugin #19341
    admin
    Keymaster

    Our apologies for the issues you are having with the login process. It appears the paypal transaction was cancelled. We have deleted the cancelled account so you should be able to complete the transaction now without error.

    We remain at your service.

    in reply to: It's possible to add information from Formidable View? #19335
    admin
    Keymaster

    Use the Formidable:Dynamic option found at the bottom of the Webform Data Field ID on the field map layout. When selected, you can enter a view shortcode (or any other Formidable shortcode) as well as ASCII characters (text, spaces, line feeds). However, there is NO HTML functionality.

    Then, map the Formidable:Dynamic to a PDF text field set to “Multi-Line”.

    We remain at your service.

    in reply to: repeatable fields #19325
    admin
    Keymaster

    You have the limited option of using the Formidable:Dynamic option found at the bottom of the Webform Data Field ID on the field map layout. When selected, you have the option of entering field, view, and all other Formidable shortcodes as well as ASCII characters (text, spaces, line feeds). However, there is NO HTML functionality.

    Then, map the Formidable:Dynamic to a PDF text field set to “Multi-Line”.

    NOTE: We are working on a more dynamic option for the replacement plugin, E2Pdf, however we are in final beta and the dynamic functionality is not scheduled to be completed for the release. Stay tuned!

    We remain at your service.

    in reply to: renewal of license #19307
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. It appears your key is active until Aug. 7, 2018. As requested, we have reset the account password and sent the temporary credentials to the email address on the account.

    We remain at your service.

    in reply to: plugin not working/cant login to customer portal. #19298
    admin
    Keymaster

    Our apologies for the issues you are having with the login process. Your password has been manually reset, the temporary credentials were sent to the account email address.

    After logging in, try to deactivate and reactivate the correct site to correct the issue. Let us know if you have require further support.

    We remain at your service.

    in reply to: Tags in the pdf #19295
    admin
    Keymaster

    We did not receive a from submission or file from you. In our reply to sander@d****b*****.com we requested that you attach the .json file to support AT formidablepro2pdf DOT com.

    We remain at your service.

    in reply to: renew subscription #19290
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key. Your password has been manually reset and temporary credentials were sent to the email address on the account.

    We remain at your service.

    in reply to: Order on hold #19289
    admin
    Keymaster

    The hold has been cleared and your activation key was sent to the account email.

    We remain at your service.

    in reply to: User Field not showing Name #19285
    admin
    Keymaster

    There are a couple of ways to accomplish this…
    1. Change the Field Map from [766] to “Formidable: Dynamic” and to the text box enter: [766 show=”user_login”] or any combination of other Formidable Form UserID shortcodes.

    2. Add a hidden field to the Formidable Form and enter [766 show=”user_login”] or any combination of other Formidable Form UserID shortcodes as the field’s default value. Then change the Field Map Layout to the hidden field.

    We remain at your service.

    in reply to: Split: My Checkboxes don't show up as "checked" #19281
    admin
    Keymaster

    You MUST copy/paste the Formidable Form’s Radio Button option to the PDF Form’s Radio Button “Export Value“… See below…

    PDFEscape EXPORT VALUE

    We remain at your service.

    in reply to: Split: My Checkboxes don't show up as "checked" #19273
    admin
    Keymaster

    Use this form to upload your PDF form and a screenshot of the field map layout showing checkbox map so we may be specific with our reply.

    We remain at your service.

    in reply to: Problem login #19268
    admin
    Keymaster

    Glad to hear all is good, we remain at your service.

    in reply to: Your Website not working 100% #19244
    admin
    Keymaster

    Our apologies for the issues you are having with the login and upgrade process. We just tested the upgrade form and found no issues, from the “Select Your Current Plan” dropdown be sure to select the “1-Site – 2 Forms – Trial” option, then check to select your desired upgrade.

    If you are still having issues, use the link in the email we sent to the to email address on the account to request a manual upgrade.

    We remain at your service.

    in reply to: Tags in the pdf #19239
    admin
    Keymaster

    From the plugin’s TEMPLATES tab, select the field map layout from the EXPORT dropdown field and click the EXPORT FIELD MAP button, then use this form to send us the resulting file.

    We remain at your service.

    in reply to: wonder to know if Chinese characters are supported? #19236
    admin
    Keymaster

    Chinese characters are supported by changing the “Language support:” option on the field map layout to “Unicode”.

    Language Support

    We remain at your service.

    in reply to: This activation code is not valid error #19235
    admin
    Keymaster

    To renew the account, click the “Renewal” link on the left after logging into your account.

    This is not an issue caused by PRO2PDF, it appears to be from an update to the your server or the WP installation’s SALT key.

    We remain at your service.

    in reply to: Licence expired #19223
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset and sent to the email address on the account.

    We remain at your service.

    in reply to: Signature #19210
    admin
    Keymaster

    We submitted an update on WordPress.org with new Filters: ‘fpro2pdf_signature’ and ‘fpro2pdf_sig_output_options’,

    The usage of sending prepared image:

      add_filter( 'fpro2pdf_signature', 'fpro2pdf_signature_func', 10, 3);
      function fpro2pdf_signature_func( $v, $field, $dataset ) {
         if ($field == 'nrtzvr')  {
             $uploads     = wp_upload_dir();
      $target_path = $uploads['basedir'] . '/';
      $target_path .= apply_filters( 'frm_sig_upload_folder', 'formidable/signatures' );
      $target_path = untrailingslashit( $target_path );
             $file = $target_path . '/'  . 'signature-1000-10.png';
            
            if (file_exists($file)) {
                $v = base64_encode(file_get_contents($file));
            }
         }  
       return $v;
     }

    The second shortcode which allow to replace just color and background of signatures:

    add_filter( 'fpro2pdf_sig_output_options', 'fpro2pdf_sig_output_options_func', 10, 2);
    function fpro2pdf_sig_output_options_func( $options, $field ) {
        if ($field == 'nrtzvr')  {
              $options['bgColour'] = array(0, 0, 0);
              $options['penColour'] = array(255, 255, 255);
        }
      return $options;
      }

    The filters will work on latest plugin version 2.88

    We remain at your service.

    in reply to: 2nd Form, duplicating field map #19203
    admin
    Keymaster

    There is really no way to “duplicate” the 1st field map to work with Formidable Form B and PDF Form B.

    To accomplish the task quickly, we would name the PDF Form B fields exactly the same as the Formidable Form B fields and use the “Enable automated layout creation for new field maps” option found on the plugin’s SETTING page to automatically create the 2nd field map layout.

    We remain at your service.

    in reply to: 2nd Form, duplicating field map #19201
    admin
    Keymaster

    So far it does not sound like the “2nd dataset” functionality is used for what you are trying to accomplish.

    Can you clarify your described use by adding the words “Formidable” or “PDF” before the words “form” and “forms” so we can understand which ‘form’ you are referring to… Formidable form or PDF form…

    Like this…. (Formidable Form-A works with PDF Form-A, we need Formidable Form-B to also work with PDF Form-A)

    We remain at your service.

    in reply to: 2nd Form, duplicating field map #19199
    admin
    Keymaster

    What is the reason you are trying to use the duplicated field map layout as a “2nd Dataset”? It sounds like you may be using the “2nd Dataset” feature incorrectly.

    Let us know exactly what you are try to accomplish as we are not clear on your end goal.

    We remain at your service.

Viewing 25 posts - 676 through 700 (of 2,495 total)