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What is the PRO2PDF order number for you activation key? The only account under the email address that was provided in this request expired on 2017-02-20.
If you cannot find the order number, please use this form to provide us with the activation key.
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Our apologies for the issues you are having with the login process. Your password has been manually reset, the temporary credentials were sent to the email address on the account.
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Sure, complete this form to provide details and upload any related files.
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Our license is for the PDF merging service and premium support. Once the subscription ends the plugin reverts to the free 1-Site | 1-Form version.
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Are you able to export PDFs from the plugin’s EXPORT tab?
Do you have more than one Field Map Layout created for the same form? If yes, delete any test, abandoned, or failed field map layouts.
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Our free version will not merge signatures, however, our paid versions will merge signature images from Formidable’s Signature add-on plugin* to PDF forms.
*Formidable’s Signature plugin is required, and is not included with PRO2PDF.
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If the above option does not work, then you’ll need to use the new E2Pdf plugin, this plugin will allow you to upload you own fonts.
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Use this form to attach images to your support request.
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No. E2Pdf is the replacement version of PRO2PDF, we will not be designing PRO2PDF to accept E2Pdf templates.
However, you can use E2Pdf’s PDF designer to create PDF forms if you don’t have Acrobat.
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Review the demo video and let us at which point you have any questions.
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When using the PRO2PDF shortcode, then you MUST change the dataset=xxx parameter to dataset=[id]. See this part of the demo video.
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Our contact information is limited to this email address and our website support forum.
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We received notification from Paypal that your transaction was completed. Let us know if you still require assistance.
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Our apologies for the issues you are having with the login process. It appears the paypal transaction was cancelled. We have deleted the cancelled account so you should be able to complete the transaction now without error.
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Use the Formidable:Dynamic option found at the bottom of the Webform Data Field ID on the field map layout. When selected, you can enter a view shortcode (or any other Formidable shortcode) as well as ASCII characters (text, spaces, line feeds). However, there is NO HTML functionality.
Then, map the Formidable:Dynamic to a PDF text field set to “Multi-Line”.
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You have the limited option of using the Formidable:Dynamic option found at the bottom of the Webform Data Field ID on the field map layout. When selected, you have the option of entering field, view, and all other Formidable shortcodes as well as ASCII characters (text, spaces, line feeds). However, there is NO HTML functionality.
Then, map the Formidable:Dynamic to a PDF text field set to “Multi-Line”.
NOTE: We are working on a more dynamic option for the replacement plugin, E2Pdf, however we are in final beta and the dynamic functionality is not scheduled to be completed for the release. Stay tuned!
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Our apologies for the issues you are having with the renewal process. It appears your key is active until Aug. 7, 2018. As requested, we have reset the account password and sent the temporary credentials to the email address on the account.
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Our apologies for the issues you are having with the login process. Your password has been manually reset, the temporary credentials were sent to the account email address.
After logging in, try to deactivate and reactivate the correct site to correct the issue. Let us know if you have require further support.
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We did not receive a from submission or file from you. In our reply to sander@d****b*****.com we requested that you attach the .json file to support AT formidablepro2pdf DOT com.
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Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key. Your password has been manually reset and temporary credentials were sent to the email address on the account.
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The hold has been cleared and your activation key was sent to the account email.
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There are a couple of ways to accomplish this…
1. Change the Field Map from [766] to “Formidable: Dynamic” and to the text box enter: [766 show=”user_login”] or any combination of other Formidable Form UserID shortcodes.2. Add a hidden field to the Formidable Form and enter [766 show=”user_login”] or any combination of other Formidable Form UserID shortcodes as the field’s default value. Then change the Field Map Layout to the hidden field.
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You MUST copy/paste the Formidable Form’s Radio Button option to the PDF Form’s Radio Button “Export Value“… See below…
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Use this form to upload your PDF form and a screenshot of the field map layout showing checkbox map so we may be specific with our reply.
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Glad to hear all is good, we remain at your service.