Can\'t log in – Can\'t fix error – URGENT

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This topic contains 6 replies, has 2 voices, and was last updated by  admin 1 month ago.

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  • #19483 Reply

    Melissa Holderby

    My login information is no longer working and when I try to “forgot password” it says it’s an invalid email. I have the original invoice showing account was under that email, so I know that’s correct. The site keeps getting an error:

    There was an error generating the PDF file.
    This activation code is not valid.

    So I’m assuming that it needs to renew or something, but without having the ability to login, I can’t even check.

    #19484 Reply

    admin
    Keymaster

    What is the PRO2PDF order number for you activation key? The only account under the email address that was provided in this request expired on 2017-02-20.

    If you cannot find the order number, please use this form to provide us with the activation key.

    We remain at your service.

    #19495 Reply

    Melissa Holderby

    Hi there. Your recent order on Formidable PRO2PDF has been completed. Your order details are shown below for your reference:
    Order #6691
    Product Quantity Price
    2 FORMS | 1 SITE

    Download: fpropdf.zip
    1 $15.00
    Subtotal: $15.00
    Payment Method: PayPal
    Total: $15.00
    Print: Open print view in browser
    Customer details
    • Email: mah*****@gmail.com
    • Tel: 757*******

    #19496 Reply

    Melissa Holderby

    My pdf’s are coming in missing information and always throwing this error:

    There was an error generating the PDF file.
    This activation code is not valid.

    #19498 Reply

    admin
    Keymaster

    Your activation key expired last year. Use this link to login to your account and click the RENEWAL link to extend the paid activation key.

    We remain at your service.

    #19521 Reply

    Melissa Holderby

    Now back to the beginning 🙂

    Invalid username or email.

    It wont recognize my email as having an account and I can’t find the password in my emails and I can’t use the “forgot password” button.

    #19524 Reply

    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. It appears the email address was not confirmed when the account was started.

    We have reset the account password and temporary credentials were sent to the email address on the account.

    We remain at your service.

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