Can't Renew License

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This topic contains 3 replies, has 2 voices, and was last updated by  admin 3 months ago.

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  • #19510 Reply

    Edwin Uruchima
    Participant

    When I log into My Account and I go to Renewal. I only see:

    Order Order name
    #16500 30-Day Trial

    But I have a full license for 2 sites and 40 forms that expires today (8/21/18) and I need to get it back up and running. Please let me know how I can pay to renew.

    Thank you.

    #19511 Reply

    admin
    Keymaster

    The issue has been resolved, login and click the Renewal link again to see the corrected order.

    We remain at your service.

    #19513 Reply

    Edwin Uruchima
    Participant

    It’s not fixed. When I go to Renewal, I now get the following message “No Product For Renewal”.

    I tried logging out and then logging back in but I get the same message.

    #19515 Reply

    admin
    Keymaster

    Oops! Slight correction was made and the account should now be visible. Please try one more time.

    We remain at your service.

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