August 21, 2018 at 7:58 am #19510Edwin UruchimaParticipant
When I log into My Account and I go to Renewal. I only see:
Order Order name
#16500 30-Day Trial
But I have a full license for 2 sites and 40 forms that expires today (8/21/18) and I need to get it back up and running. Please let me know how I can pay to renew.
Thank you.August 21, 2018 at 8:31 am #19511adminKeymaster
The issue has been resolved, login and click the Renewal link again to see the corrected order.
We remain at your service.August 21, 2018 at 8:45 am #19513Edwin UruchimaParticipant
It’s not fixed. When I go to Renewal, I now get the following message “No Product For Renewal”.
I tried logging out and then logging back in but I get the same message.August 21, 2018 at 9:41 am #19515adminKeymaster
Oops! Slight correction was made and the account should now be visible. Please try one more time.
We remain at your service.