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Viewing 25 posts - 626 through 650 (of 2,504 total)
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  • in reply to: Upload multiple photos and show them in pdf #19981
    admin
    Keymaster

    Use 6 Formidable File Upload Fields to upload 6 images. All will display on PDF as long as they are not too big. Final PDF should not be more than 5mb-6mb.

    Additionally, generating the PDF will take a bit of time, so it’s best not to email the PDF, but rather email a link to download the PDF. Otherwise, the submit button may take a long time to redirect.

    We remain at your service.

    admin
    Keymaster

    Great, we’re glad you found the issue. Thank you for the update.

    We remain at your service.

    in reply to: Pass values not working #19955
    admin
    Keymaster

    If Form 1 must also be used to create the final PDF, then you’ll need to use the Second Dataset function or you can merge Formidable View(s) using the “Formidable: Dynamic” option choice in the “Webform Data Field ID” dropdown on the PRO2PDF Export Tab.

    We remain at your service.

    in reply to: Pass values not working #19954
    admin
    Keymaster

    Based on your description, if Form 1 is sending all data to Form 2, then you should only be creating a PDF based on Form 2’s data.

    Are there any issues you can see with creating a merge from Form 2 only?

    We remain at your service.

    in reply to: pass values, no pdf #19946
    admin
    Keymaster
    in reply to: Pass values not working #19945
    admin
    Keymaster

    Provide a more detailed description of your issue. Specifically, be sure to further define the term “pass values”.

    We remain at your service.

    in reply to: late renewal #19926
    admin
    Keymaster

    We have reset and tested the account, all appears to be working now. Let us know if you experience any issues.

    We remain at your service.

    in reply to: late renewal #19921
    admin
    Keymaster

    FYI: We have extended the expiration date of your account through tomorrow to allow the plugin to work while you renew the key.

    We remain at your service.

    in reply to: late renewal #19920
    admin
    Keymaster

    The renewal link has been corrected to the upgraded service. You should be able to login to your account and renew the plugin without any issue. Let us know if you require further assistance.

    Yes, multiple renewal notices are sent to the email address on the account. Please check your spam and let us know if we are ending up there.

    We remain at your service.

    in reply to: Renewal #19904
    admin
    Keymaster

    Our apologies, it appears our renewal system experienced an issue after a software update around the time of your renewal. We have corrected the server issue and have manually renewed your account through 09/30/2019.

    We remain at your service.

    in reply to: one of our forms hangs at "loading datasets" #19846
    admin
    Keymaster

    There are no known issues with CentOS7. Sounds like that paticurlar PDF has corrupt or unexpected data that is causing the PDF to fail.

    Regarding “the “select the dataset to export” field hangs indefinitely.” issue, create a Formidable View of the table and add the PRO2PDF shortcode to the view, which will give you a list of all entries with a link to their respective PDF.

    We are willing to find the issue for you, complete this form if you’d like us to take a look. Be sure to provide the exact form and entry that is exhibiting issues.

    We remain at your service.

    in reply to: Fatal Error Message on Activation #19803
    admin
    Keymaster

    Is your WP server on the internet or intranet?

    If internet, try disabling all other plugins and activating PRO2PDF
    . If it works, activate one plugin at a time to find the conflict.
    . If if does not work with all other plugins deactivated, complete this form as we will need to login to troubleshoot the issue. Be sure to include FTP credentials.

    If intranet, you’ll need to purchase the intranet version to use the plugin offline.

    We remain at your service.

    in reply to: Error generating the PDF file #19766
    admin
    Keymaster

    Sounds like there may be an issue with your PDF form…
    Q. Are you able to EXPORT merged PDFs from the plugin’s EXPORT tab?
    If no, use this form to send us your PDF or login credentials so we may review further.
    If yes, see below…

    Or, there may be other test, failed, or abandoned field map layouts for the same Formidable form that are set to send attachment.
    . Check all other Field Map Layouts for the same Formidable form to be sure they are working or disabled.

    If the above does not help, use this form to provide us with login credentials or upload a PRO2PDF template of your field map layout.

    We remain at your service.

    in reply to: Error generating the PDF file #19765
    admin
    Keymaster

    Sounds like there may be an issue with your PDF form…
    Q. Are you able to EXPORT merged PDFs from the plugin’s EXPORT tab?
    If no, use this form to send us your PDF or login credentials so we may review further.
    If yes, see below…

    Or, there may be other test, failed, or abandoned field map layouts for the same Formidable form that are set to send attachment.
    . Check all other Field Map Layouts for the same Formidable form to be sure they are working or disabled.

    If the above does not help, use this form to provide us with login credentials or upload a PRO2PDF template of your field map layout.

    We remain at your service.

    in reply to: PDF's not working (Error.txt) sent instead. #19708
    admin
    Keymaster

    Complete this form to have us login and take a look. The login credentials that were originally provided were invalid, be sure to test them before submitting the form.

    We remain at your service.

    in reply to: Resume Template? #19663
    admin
    Keymaster

    Producing a PDF that requires data to Expand/Contract is very difficult to achieve due to how PDFs Forms are created. Using the “FORMIDABLE: DYNAMIC” option with Formidable views, PRO2PDF may be able to accommodate the requirement, to some degree, but not without significant limitations such as spanning data across pages and moving PDF form fields.

    Our replacement plugin E2Pdf.com will eventually be the most flexible option, however as of today, the Expand/Contract functionality has not yet been released.

    We do not know of any viable options for WordPress to produce the type of PDF you have requested without coding.

    We remain at your service.

    in reply to: Signatures not mapping to fields location #19648
    admin
    Keymaster

    We have not experienced this issue and would need to see it to find the bug. Complete this form if possible for us to login or let us know if not possible.

    We remain at your service.

    in reply to: send PDF button #19642
    admin
    Keymaster

    Yes, there are a couple of ways to accomplish the described functionality. We’d setup an email action to send on “Update” and configure a PRO2PDF field map layout to attach the PDF to the email action. Then, create a view or another form for Admins to edit the hidden fields.

    Let us know if you need additional assistance, or complete this form if you would like a quote for us to create the form(s) for you.

    We remain at your service.

    in reply to: Activation issues #19615
    admin
    Keymaster

    Login to the account here and deactivate the site(s), then use the key to activate the desired site. Let us know if you run into any errors or issues.

    We remain at your service.

    in reply to: Activation failed #19613
    admin
    Keymaster

    Found it… Our apologies for the login issues you are having. Your account password has been manually reset, the temporary credentials were sent to the email address on the account.

    We remain at your service.

    in reply to: Activation failed #19612
    admin
    Keymaster

    What is the PRO2PDF order number or email address on the account?

    We remain at your service.

    in reply to: Extra form #19609
    admin
    Keymaster

    Complete this $4 payment form to be manually upgraded to 14 forms.

    We remain at your service.

    in reply to: Images don't follow text field orientation #19602
    admin
    Keymaster

    When ImageURL or FileUpload field is detected the Alignment and Rotation dropdown fields appear in the Format section of the Field Map Layout. See below…

    Rotate Image Format Setting

    We remain at your service.

    in reply to: Images don't follow text field orientation #19599
    admin
    Keymaster

    Update to the version of the plugin to use the new image rotation option in the field map layout.

    We remain at your service.

    in reply to: The secret key for this form is not valid. error #19597
    admin
    Keymaster

    Verify that the “Enable secure links” option is selected on the plugin’s SETTINGS tab.

    If assistance is still required, reply with a screenshot of the PRO2PDF shortcode being used to create the link, and an example of the resulting link that causes the error.

    We remain at your service.

Viewing 25 posts - 626 through 650 (of 2,504 total)