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Our apologies, it appears our renewal system experienced an issue after a software update around the time of your renewal. We have corrected the server issue and have manually renewed your account through 09/30/2019.
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There are no known issues with CentOS7. Sounds like that paticurlar PDF has corrupt or unexpected data that is causing the PDF to fail.
Regarding “the “select the dataset to export” field hangs indefinitely.” issue, create a Formidable View of the table and add the PRO2PDF shortcode to the view, which will give you a list of all entries with a link to their respective PDF.
We are willing to find the issue for you, complete this form if you’d like us to take a look. Be sure to provide the exact form and entry that is exhibiting issues.
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Is your WP server on the internet or intranet?
If internet, try disabling all other plugins and activating PRO2PDF
. If it works, activate one plugin at a time to find the conflict.
. If if does not work with all other plugins deactivated, complete this form as we will need to login to troubleshoot the issue. Be sure to include FTP credentials.If intranet, you’ll need to purchase the intranet version to use the plugin offline.
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Sounds like there may be an issue with your PDF form…
Q. Are you able to EXPORT merged PDFs from the plugin’s EXPORT tab?
If no, use this form to send us your PDF or login credentials so we may review further.
If yes, see below…Or, there may be other test, failed, or abandoned field map layouts for the same Formidable form that are set to send attachment.
. Check all other Field Map Layouts for the same Formidable form to be sure they are working or disabled.If the above does not help, use this form to provide us with login credentials or upload a PRO2PDF template of your field map layout.
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Sounds like there may be an issue with your PDF form…
Q. Are you able to EXPORT merged PDFs from the plugin’s EXPORT tab?
If no, use this form to send us your PDF or login credentials so we may review further.
If yes, see below…Or, there may be other test, failed, or abandoned field map layouts for the same Formidable form that are set to send attachment.
. Check all other Field Map Layouts for the same Formidable form to be sure they are working or disabled.If the above does not help, use this form to provide us with login credentials or upload a PRO2PDF template of your field map layout.
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Complete this form to have us login and take a look. The login credentials that were originally provided were invalid, be sure to test them before submitting the form.
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Producing a PDF that requires data to Expand/Contract is very difficult to achieve due to how PDFs Forms are created. Using the “FORMIDABLE: DYNAMIC” option with Formidable views, PRO2PDF may be able to accommodate the requirement, to some degree, but not without significant limitations such as spanning data across pages and moving PDF form fields.
Our replacement plugin E2Pdf.com will eventually be the most flexible option, however as of today, the Expand/Contract functionality has not yet been released.
We do not know of any viable options for WordPress to produce the type of PDF you have requested without coding.
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We have not experienced this issue and would need to see it to find the bug. Complete this form if possible for us to login or let us know if not possible.
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Yes, there are a couple of ways to accomplish the described functionality. We’d setup an email action to send on “Update” and configure a PRO2PDF field map layout to attach the PDF to the email action. Then, create a view or another form for Admins to edit the hidden fields.
Let us know if you need additional assistance, or complete this form if you would like a quote for us to create the form(s) for you.
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Login to the account here and deactivate the site(s), then use the key to activate the desired site. Let us know if you run into any errors or issues.
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Found it… Our apologies for the login issues you are having. Your account password has been manually reset, the temporary credentials were sent to the email address on the account.
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What is the PRO2PDF order number or email address on the account?
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Complete this $4 payment form to be manually upgraded to 14 forms.
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When ImageURL or FileUpload field is detected the Alignment and Rotation dropdown fields appear in the Format section of the Field Map Layout. See below…
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Update to the version of the plugin to use the new image rotation option in the field map layout.
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Verify that the “Enable secure links” option is selected on the plugin’s SETTINGS tab.
If assistance is still required, reply with a screenshot of the PRO2PDF shortcode being used to create the link, and an example of the resulting link that causes the error.
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PDFs are not stored, they are only generated on demand by a link or when attaching to an email the original file is automatically deleted when the email is sent.
We do offer a $10 add-on plugin that will allow you to save PDFs to a folder on your server but not online storage services. Complete this form if you need the add-on. Be sure to enter the email address associated with your PRO2PDF activation key.
Saving PDFs to the local server is a standard option with our replacement plugin, E2Pdf.com.
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Our apologies for the issues you are having with the login process. Try clearing your browser’s cache and/or try a different browser. We have reset the account password and tested the temporary credentials which was emailed to the artem address on the account.
If you are still unable to login, let us know your IP address as it may have been blocked from the server.
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. Are you able to export a merged PDF from the plugin’s EXPORT tab?
. Is there an embedded form in the 1 Formidable form?
. Try deactivating the 1 Formidable form and then activate and test a different Formidable form with a new pdf that has only one field. If the merge works, try activating the correct form and test it by merging to the new one field pdf. If it works, there may be an issue with the PDF. If the merge does not work, it may be an issue with the Formidable form.If further assistance is required…
. Provide answers to the above.
. Provide the following screenshots
PRO2PDF’s ACTIVATED FORMS tab
PRO2PDF’s EXPORT tab with the form and field map layout selected
Formidable Forms’ FORMS tab
Formidable Forms’ On Submit Message Box (if using a shortcode)Or, complete this form to have us login and take a look at your installation.
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We will review the plugin and reply again, in the meantime, a work-around is to place the PRO2PDF shortcode in the body of the email to create a link to download the PDF.
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Yes, you need the Formidable Signature Add-On Plugin to use the merge feature.
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You must add a 2nd email action to the Formidable Form’s SETTINGS tab, then check the new action’s box in Field Map Layout on the PRO2PDF “EXPORT” tab.
If you still don’t receive the email attachment, check that you do not have any test, failed, or abandoned field map layouts for the same form with the “Attach file to Email notifications” option checked. If any exist, un-check the “Attach file to Email notifications” to avoid any conflicts.
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The option is on the PRO2PDF “Export” tab for each Field Map Layout.
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There is currently no way to rotate images. Uploading them is your only work-around. We will reply again after reviewing the code options to see if it’s something we can add for you.
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CSS and HTML languages do not work in PRO2PDF. Fonts and text styles are controlled by the PDF Form Field Settings, not our plugin. Be sure to embed all fonts in your PDF Form before uploading to PRO2PDF.
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