Error generating the PDF file

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This topic contains 1 reply, has 2 voices, and was last updated by  admin 6 months ago.

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  • #19716 Reply

    dmichaut
    Participant

    Hi,

    Since 10 days I got sometimes an error text file attached to the email, instead of the PDF file I want to generate. The content of the “error.txt” file is :

    There was an error generating the PDF file.
    Your server wasn’t able to upload PDF file: Could not resolve host: http://www.idealchoiceinsurance.com

    It works when I click on the “resend message” when I am in the FORMIDABLE FORM entries.

    It seems like I am block until I do this manual action.

    My site has no link with “www.idealchoiceinsurance.com”, so I’m suprised to get this error…

    Do you have any ideas ?
    Best Regards.
    Didier Michaut

    #19765 Reply

    admin
    Keymaster

    Sounds like there may be an issue with your PDF form…
    Q. Are you able to EXPORT merged PDFs from the plugin’s EXPORT tab?
    If no, use this form to send us your PDF or login credentials so we may review further.
    If yes, see below…

    Or, there may be other test, failed, or abandoned field map layouts for the same Formidable form that are set to send attachment.
    . Check all other Field Map Layouts for the same Formidable form to be sure they are working or disabled.

    If the above does not help, use this form to provide us with login credentials or upload a PRO2PDF template of your field map layout.

    We remain at your service.

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