late renewal

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This topic contains 5 replies, has 2 voices, and was last updated by  michael rhodes 3 weeks ago.

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  • #19917 Reply

    michael rhodes
    Participant

    License expired a little over a month ago. The only thing showing up under renewal link is for trial install, can’t figure out how to reinstate. Any chance you can reactivate for a day so I can update?

    Thanks,
    Cheryl

    PS Are renewal notices normally sent? Just wondering, I should have annotated my calendar.

    #19920 Reply

    admin
    Keymaster

    The renewal link has been corrected to the upgraded service. You should be able to login to your account and renew the plugin without any issue. Let us know if you require further assistance.

    Yes, multiple renewal notices are sent to the email address on the account. Please check your spam and let us know if we are ending up there.

    We remain at your service.

    #19921 Reply

    admin
    Keymaster

    FYI: We have extended the expiration date of your account through tomorrow to allow the plugin to work while you renew the key.

    We remain at your service.

    #19925 Reply

    michael rhodes
    Participant

    Thank you.

    There is nothing available under renewals at present. “No Product For Renewal”

    The gmail address associated with this account is forwarded to a strictly filtered mail server. Looked through everything bounced/held there and also duplicates on gmail account. Found no email from formidablepro2pdf.com since 7/22/18 (until today).

    Will try again tomorrow. I can see it’s reinstated until 09/28/2018.

    Thanks.

    #19926 Reply

    admin
    Keymaster

    We have reset and tested the account, all appears to be working now. Let us know if you experience any issues.

    We remain at your service.

    #19931 Reply

    michael rhodes
    Participant

    Thanks, I was able to renew.

    License key updated successfully.

    Thank you!

    (No need to reply.)

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