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Viewing 25 posts - 2,076 through 2,100 (of 2,495 total)
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  • in reply to: Slovenian, Croatian, Slovak, Czech characters problem #6805
    admin
    Keymaster

    We are working on this issue now and will respond again once we have it working correctly.

    in reply to: Split: Blank Screen after activation #6791
    admin
    Keymaster

    We do not have access to your theme, and there may be a CSS conflict. Complete this form to have us take a look at your installation.

    in reply to: GoDaddy hosting #6781
    admin
    Keymaster

    Yes, the plugin works on GoDaddy and other shared hosting providers.

    We remain at your service.

    in reply to: PDF generator drops every 5th time #6771
    admin
    Keymaster

    Correct, the plugin does not currently ‘queue’ jobs, however one solution was offered on your other forum post regarding the same issue, please use this one… http://www.formidablepro2pdf.com/support/subject/error-generating-pdf-files-with-10-of-the-customers/#post-6770

    in reply to: Error generating PDF files with 10% of the customers #6770
    admin
    Keymaster

    Do you have a VPS server or is you installation on a shared server? If VPS, you can install PDFtk on your server, so that forms are generated on your side and not from our server.

    If you do not have a VPS, please provide your order # so that we may monitor the account, and send the PDF file to support AT formidablepro2pdf DOT com for further evaluation.

    in reply to: Trouble with Signature mapping #6743
    admin
    Keymaster

    The issue is being caused by the Formidable Form. I created a test signature form and it works.

    You can see from the “Entries” screen that the form is not saving the signature image because it’s missing, then if you open the “Sig test” you’ll see the signature is saved and visible.

    I created a duplicate of your form for testing and it appears the signature field works if you move it to the last page of the Formidable form. So Formidable Form is failing to save the signature if the signature field is on the first page, I didn’t try any other pages except the last as we are way out of the plugin area of support… At this point you can open a ticket with Formidable, pay us to open a ticket with Formidable, or move the signature to the last page… (or test other pages…)

    We remain at your service!

    in reply to: Legal contracts #6741
    admin
    Keymaster

    Yes, and no. The plugin has the ability to create “inline text” documents like this Contractor Agreement or this Freedom of Information Request, but it cannot move PDF fields or add or delete PDF pages.

    Let us know if you want to explore a specific document for possibilities. We are always willing to help.

    in reply to: Error generating PDF files with 10% of the customers #6733
    admin
    Keymaster

    We are looking into your issue, what is your order # so that we may monitor the account to determine the cause?

    2.5MB is large and large files can cause a timeout error depending on internet and/or server traffic. If possible, make the PDF file smaller by;
    1. Limiting the number of fonts
    2. Embedding Fonts into the PDF (like this)
    3. Optimizing images prior to adding to the PDF (More about optimizing PDF’s)

    NOTE: As a workaround you can also use the shortcode in the email body to provide the recipient with a link to download the PDF file anytime.

    While we monitor your account, we are also willing to check your PDF file, if possible, email current PDF to support@formidablepro2pdf.com for further evaluation.

    We remain at your service.

    in reply to: Trouble with Signature mapping #6712
    admin
    Keymaster

    Hi, of course! Please complete this form to have us take a look.

    in reply to: Printing "✓" symbol in PDF #6709
    admin
    Keymaster

    Map a Formidable Checkbox field to the PDF using a PDF Checkbox Field. The PDF Checkbox field “VALUE” must equal the Formidable checkbox field value. (use Copy/Paste to ensure duplicate data).

    NOTE: To be sure, the checkmark symbol itself is created by Formidable and Adobe, you should not use an ASCII checkmark as a value. The “VALUE” should be the data that is selected by the user on the front-end (or the value of Formidable’s Separate values function).

    Please review the Checkbox Field page and if you need further assistance with your method of use, please provide specific information about the checkbox field values on the both forms, and your desired result.

    in reply to: Server Error 500 #6708
    admin
    Keymaster

    We hope all is well, please let us know the status as soon as you can.

    in reply to: Server Error 500 #6702
    admin
    Keymaster

    PING!

    Just checking on you, we marked this request as URGENT.

    Are you up and running?

    in reply to: Server Error 500 #6701
    admin
    Keymaster

    We have not experienced any Error 500’s, so my first thought is that is was a coincidence that it happened while working on a Field Map Layout. Error 500 is the most common and generic web error on the web! What is the status now? What is the URL?

    in reply to: 2 questions on functionality #6696
    admin
    Keymaster

    Q. Can that dataset be applied over and over to new PDF forms?
    A. Yes, after you create your first field map, simply click the DUPLICATE button at the bottom of the map and then “POOF” you have a duplicate! You can then change the layout name, PDF, and/or other settings as needed.

    in reply to: 2 questions on functionality #6695
    admin
    Keymaster

    Q. Any way to populate the fields from a logged-in user’s profile? I assume that’s a function of Formidable…
    A. Yes it is a function of Formidable, using the Get a value from an entry EXAMPLE: [frm-field-value field_id=x entry_id=y]

    Q. Any option to stamp photos on the forms?
    A. Yes, by mapping the File Upload or Image URL field to a PDF text field and setting the map “Format” option to Signature.

    We remain at your service, and would be happy to help you rebuild your old solution in Formidable PRO using our PRO2PDF plugin.

    in reply to: Install Issue #6686
    admin
    Keymaster

    If you have the same message, then you must install Formidable Forms (free or paid version). Your order is not on hold, and your activation key is valid and active.

    Please provide details of the issue you are experiencing in a separate forum post, as Ron’s post should be closed.

    We remain at your service.

    in reply to: My order went through but… #6674
    admin
    Keymaster

    Thank you, a private email has been sent to the address on record. Please check and reply.

    in reply to: My order went through but… #6672
    admin
    Keymaster

    What is your order number?

    in reply to: subscription #6661
    admin
    Keymaster

    After the yearly subscription, the plugin reverts back to the free version 1-SITE | 1-FORM and without the paid features.

    The plugin uses Formidable’s Email Notification Action, which allows emails to be sent to admin, a different email, or an email address that is entered into the form.

    We remain at your service.

    in reply to: How can I make the Dynamic Field like sample form? #6649
    admin
    Keymaster

    The dynamic field works like a text box. It can populate the value of a checkbox only if the checkbox’s value is equal to the value of the dynamic field.

    Can you provide more specific information regarding the desired functionality and final result?

    in reply to: add dollar sign #6646
    admin
    Keymaster

    From the Field Map Layout, select the “NUMBER” format option and choose the US currency format (1,000.00), but this does not add a $, you can add a $ sign in the PDF document by adding $ text in front of the PDF Field, and set it for left alignment.

    Or, if using Adobe Acrobat, may also be able set the text field mask to a currency format (untested, but may work).

    in reply to: PDF Output of Formidable Job Application – Some Questions #6643
    admin
    Keymaster

    Yes, PDFs can be regenerated from the dashboard by admin users.

    in reply to: PDF Output of Formidable Job Application – Some Questions #6635
    admin
    Keymaster

    Yes, to all.

    Our plugin is designed to fill-out a formatted PDF forms (job application), and using Formidable’s email notifications will send the PDF as an attachment on form submission, along with any uploaded files using Formidable’s File Upload field.

    The plugin can also send a link in the body of the email that, when clicked, will regenerate the PDF at any time.

    Saving PDF’s to the server can be accomplished with a $10 plugin add-on.

    We are at your service and happy to assist with your form project through our premium support if you do it yourself, or our customization support if you want us to create the template.

    in reply to: Inline text pdf forms #6629
    admin
    Keymaster

    Oops!!! Didn’t notice the page was still set to Private. Please try again, unfortunately, these inline text demos require the PRO version of the plugin on your server to install the template.

    Here’s the link again http://www.formidablepro2pdf.com/pre-made-templates/

    in reply to: Inline text pdf forms #6622
    admin
    Keymaster

    We have been busy with other updates, but the inline text is working, you can take a look at these templates which also include some explanation of how the inline form works…

    We hope to have more documentation and a step-by-step demo online in a few days.

    In the meantime, take a look at the forms and let us know if you want help creating a form or a free template to start from.

Viewing 25 posts - 2,076 through 2,100 (of 2,495 total)