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Viewing 25 posts - 2,026 through 2,050 (of 2,488 total)
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  • in reply to: pdf wouldn't be attached in a mail. #7245
    admin
    Keymaster

    Does the merge work from the Field Map Layout page?

    Delete any unused Field Map Layouts for the same form.

    Please provide a screenshot of the complete File Map Layout screen with the Form and Layout selected.

    in reply to: Where is my activation code? #7196
    admin
    Keymaster

    Thank you for using our plugin!

    Your activation key was emailed to the address provided (g***@any***test***.com) We will send a direct email to you too.

    We remain at your service.

    in reply to: PDF Form Field Map doesn't appearing #7171
    admin
    Keymaster

    Please verify the following;
    1) Your PDF form already has PDF form fields. (Our plugin does not edit or ‘create’ pdf forms, we map and merge Formidable fields to PDF Form fields.)

    2.) You have submitted data to the Formidable Form at least once. (Required for the Field Map Layout screen to recognize the Formidable form fields.)

    If the above is verified and you are still unable to edit the field map, please email a complete screenshot of the Field Map Layout screen with the desired Formidable Form and Layout selected to support (at) formidablepro2pdf DOT com for further assistance.

    We remain at your service.

    in reply to: Refund Please #7159
    admin
    Keymaster

    We are sorry the plugin was not able to be used in your project. A full refund has been issued, we remain at your service.

    We strive to provide the WP community with a universally useful tool, could you let us know which functionality or element(s) are needed or missing from the plugin?

    in reply to: Trouble Merging Map and Form Data #7153
    admin
    Keymaster

    Apologies! It’s working now, complete this form.

    in reply to: Trouble Merging Map and Form Data #7142
    admin
    Keymaster

    We have not experienced a “Error Establishing Database Connection” in the past. If possible, we’d like to login to your WP installation and take a look, and because this appears to be database issue, we may also need FTP access. If okay to login, complete this form, if not okay, then please ask your hosting provider to run a check on the MySQL database for any errors, then let us know the results.

    We remain at your service.

    in reply to: Trouble Merging Map and Form Data #7139
    admin
    Keymaster

    Does the demo form work? Is your PDF Form a LiveCycle form?

    in reply to: Guys please help with multiple signature issue #7136
    admin
    Keymaster

    An immediate workaround is with a confirmation from the user to use (map) the same Formidable signature field for each of the PDF signature fields, as it is likely the number of signatures is causing a timeout that will not be easily fixed.

    However, we are unable to login to your server using /wp-admin/, please reply with the correct url for your WP login screen and we’ll take a look.

    in reply to: PDF Text Field Properties #7134
    admin
    Keymaster

    Additionally, we use Formidable Hooks to combine text fields, see here: https://formidablepro.com/knowledgebase/frm_validate_field_entry/#kb-combine-multiple-fields-into-one-field

    in reply to: PDF Text Field Properties #7133
    admin
    Keymaster

    Our PRO2PDF plugin does not calculate, combine fields, or offer javascript functionality and we do not offer support for JQuery or Javascript.

    Formidable provides data calculation through hooks, javascript, and JQuery, see here: https://formidablepro.com/knowledgebase/frm_validate_field_entry/#kb-calculate-final-date and can be used with JQuery’s Datepicker: http://jqueryui.com/datepicker/

    Adobe PDF’s also make use of their own javascript language, see here: http://www.pdfscripting.com/public/department44.cfm

    in reply to: iso8859-2 character encoding problem #7121
    admin
    Keymaster

    UPDATE: We expect more information on our attempts to resolve the known issue in (1) one week.

    in reply to: iso8859-2 character encoding problem #7120
    admin
    Keymaster

    Changing the PDF font may resolve the issue, however, there is a known bug with Slovenian, Croatian, Slovak and Czech characters (Č,č, ć, Ć, ž, Ž, š, Š) and we are currently working to resolve the issue. Full refunds are available if you find the plugin is not able to render the characters required in your document.

    in reply to: Can your product solve my task #7117
    admin
    Keymaster

    Yes, the plugin was made to solve your task, and we are at your service to assist in making it work.

    We are also able to create the template for you, if needed, please complete this form for a template customization cost.

    in reply to: Refund #7112
    admin
    Keymaster

    Not a problem, we can change the subscription and refund the difference. What is your order number?

    We remain at your service.

    in reply to: Is Formidable Signature legally acceptable in USA? #7071
    admin
    Keymaster

    Our understanding is that, “UETA/ESIGN compliant” is only required when explicitly stated in the document’s electronic signing/filing instructions. However, only the lawyers really know… and they too argue about it.

    We have been using Formidable’s signature plugin for all our tax forms and insurance client signatures since 2013, without any issues.

    in reply to: Is Formidable Signature legally acceptable in USA? #7068
    admin
    Keymaster

    Great question! The phrase “legally acceptable in the USA” is relative to the instructions or guidelines of the document or agency.

    For instance, some documents/agencies may require “UETA/ESIGN compliant”, however, for the W-9 the signature is required to be from a system that “authenticates and verifies the submission“, which a WordPress user account accomplishes.

    If you have more questions about the signature add-on plugin, open a support ticket on FormidablePro.com as they know their plugin, and its legality, much better than we do.

    in reply to: create pdf #7062
    admin
    Keymaster

    This is not “built-in” to Formidable, however, you can achieve the desired result by redirecting the user to a Formidable View with a ‘Confirmation” form after they click submit. Then, if not confirmed, redirect them to EDIT the original form.

    This is something we can do for you as a customization job. Complete this form if you would like a cost estimate, which will be inexpensive.

    in reply to: create pdf #7060
    admin
    Keymaster

    Yes, that’s correct. We recently added an Automatic Field Map Layout feature, so if you name the PDF fields the same as the Formidable fields, they will map automatically. All except multi-select checkboxes.

    in reply to: create pdf #7049
    admin
    Keymaster

    You must first create and upload your PDF form with the form fields already in the document, then you’ll be able to map the Formidable fields to the PDF fields. Please watch this demo installation video for more detailed instruction. (Click on the “VIDEO: Installation of Live Demo” tab to view the video)

    admin
    Keymaster

    Check skype if you want to instant chat…

    admin
    Keymaster

    From the Field Map Layout screen, select the “Consent Form – 14 – 17 yrs old” form from the “Select the form to export data from:” dropdown, then one-at-a-time, select each of the test/unused layouts from the “Field Map to use:” dropdown, then un-check each of the email actions listed under the “Attach file to Email notifications” from the layout settings.

    We remain at your service.

    admin
    Keymaster

    I checked your installation…

    There are multiple field map layouts for the “Consent Form – 14 – 17 yrs old” form that have the email actions selected, please de-select email actions from all the test and unused layouts, as the plugin is designed to send email attachments to all layouts upon submission of that form.

    Regarding the signature issue, you must select “SIGNATURE” from the format dropdown on the field map layout screen.

    in reply to: Why can i only activate 1 website ? #6971
    admin
    Keymaster

    Your account has been adjusted to 8 FORMS | 3 SITES. We are happy to help if you need that to change in the future. You can also add more sites or forms for $1 each, or upgrade to a subscription for more.

    in reply to: Why can i only activate 1 website ? #6966
    admin
    Keymaster

    Oops… Sorry, I just noticed (after coffee) you were asking about SITES not FORMS… My apologies.

    You just need to let us know how to setup your subscription. You can have up to 10 Sites OR Forms, or you can mix and match, such as 6 SITES | 5 FORMS.

    How do you want to arrange your subscription?

    in reply to: Why can i only activate 1 website ? #6962
    admin
    Keymaster

    You must activate the plugin with the activation key that was emailed to you after the purchase was made. What is your order number?

Viewing 25 posts - 2,026 through 2,050 (of 2,488 total)