- This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago by Bart.
April 24, 2016 at 4:52 pm #7409AircrewGuest
I spent all week end trying to understand why my website freeze.
It would not open, timeout in all pages.
I reinstall everything, I clean everything. I even put an empty template with none inside. No post, no article. Nothing. And leaving all the plugin the site was freezed.
Then I disactivate every plugin. One by one and at the end I see that the problem was the Formidable Pro2Pdf the reason of my issue.
I disinstall the plugin. I reinstall it and nothing. Even if the it look a little bit better then before, the site is very slow when is active.
Before wasn’t like that, but something change with your update. Please fix it, as I purchase it, I really need it.
Right now the plugin is disactivated… and the site is very fast.April 24, 2016 at 5:06 pm #7410adminKeymaster
All our installations are running normal after the last update, if possible to have us login and take a look, click here to complete the login support request form.
If not possible to login, please provide a screenshot of your SETTINGS tab and UNDER THE HOOD tab for further review and assistance.
We remain at your service.
June 5, 2016 at 5:00 am #8267MartinGuest
- This reply was modified 4 years, 10 months ago by admin.
Exactly the same problem here! I am almost 100% sure that there is a conflict between this plugin and Visual Composer. When I disable Visual Composer, the page loads fast. When I disable this plugina and activate Visual Composer, the page loads fast. When I have them both activated, the site crashes. How did you fix your problem?
MartinJune 7, 2016 at 10:26 pm #8334BartGuest
I’m having the same problem here. since the 2.29 update my website will essentially stop responding after I activate the plugin and will eventually load after about 20-30 seconds. As soon as I deactivate it, the website responds normally again. I have never had this problem before. I tried deleting the plugin and reinstalling but it behaved the same. I updated to 2.30 and am experiencing the same issue.
I’m not running VC plugin.June 7, 2016 at 11:14 pm #8341adminKeymaster
Your issue may be easier to troubleshoot, the other user’s installation freezes for 3-5 minutes. If possible, please complete this form to have us login to your installation to find and fix the issue.
We remain at your service.June 8, 2016 at 12:01 pm #8370BartGuest
Thank you for the quick response. I have filled out the requested support form.June 12, 2016 at 10:10 pm #8438BartGuest
I was able to resolve this problem by uninstalling wordpress, creating a new database, reinstall wordpress and then I restored from a backup that I took after issue had occurred. Actually the backup was from 5 minutes before I wiped it all out. Now when I activate pro2pdf, everything works as it should.
I might not have had to take all of those steps to solve the issue but I wanted to try it all in one shot.
I had already tried:
uninstalling pro2pdf and reinstalling
restoring from backup I had taken right after the problem had started
I didn’t have this problem on any other website that I use pro2pdf on so I’m left to believe it was a problem with network solutions. It was odd that the problem happened right after I updated the plugin though and then I found this forum post and thought that the issue was with the plugin.
I happy to have been mistaken 🙂