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Viewing 25 posts - 2,001 through 2,025 (of 2,495 total)
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  • in reply to: Unnecessary update request #7484
    admin
    Keymaster

    Thank you for your notification and for using the plugin! We are aware of the false flag glitch and will be resolving the issue upon the next update, which is due out soon.

    We remain at your service.

    in reply to: Problem with this plugin on my WP Site #7477
    admin
    Keymaster

    We have not experienced the issue you describe. Please complete this form to have us login and take a look.

    We remain at your service.

    admin
    Keymaster

    Apparently your hosting provider disabled the /tmp folder, we have corrected the issue on your server and all appears to be working as expected.

    We remain at your service.

    admin
    Keymaster

    Yes, still have not found the cause. Are you having any issues with any other plugins or WordPress functionality?

    admin
    Keymaster

    Yes, correct. Are you able to send the error to your hosting provider? It appears you are prevented from creating a tmp folder, but is an error we have not seen in the past.

    Let us know the result as we remain at your service.

    admin
    Keymaster

    It appears to be a bug, but does not affect the plugin. We will correct upon the next update unless you are having any errors or the plugin not working as expected.

    We remain at your service.

    admin
    Keymaster

    We have not seen this error in the past. Which action or function causes the error to occur?

    We remain at your service.

    in reply to: No download link or activation code #7417
    admin
    Keymaster

    Your account has been updated and your activation code was emailed to you, please let us know if you do not receive it.

    We remain at your service.

    in reply to: 3 pages PDF form #7414
    admin
    Keymaster

    The plugin does not limit the number of pages on the PDF, you may upload pdf’s of any size to both the free and premium versions.

    We remain at your service.

    in reply to: Bug PRO2PDF freeze my site #7410
    admin
    Keymaster

    All our installations are running normal after the last update, if possible to have us login and take a look, click here to complete the login support request form.

    If not possible to login, please provide a screenshot of your SETTINGS tab and UNDER THE HOOD tab for further review and assistance.

    We remain at your service.

    • This reply was modified 9 years, 2 months ago by admin.
    admin
    Keymaster

    That’s odd…. Are you having any errors or is the plugin still working as expected? You may try uninstalling and reinstalling the plugin to remove the notification.

    We remain at your service.

    admin
    Keymaster

    Have you installed the Formidable Forms plugin? If yes, please send a screen shot of the message box.

    We remain at your service.

    in reply to: I HAVE 4 FORMS TO USE PRO2PDF. #7397
    admin
    Keymaster

    Open all unused, test, and failed Field Map Layout and change”Attach file to Email notifications” to “NO” and click “Save Field Map”.

    Or, it’s better to remove all unused, test, and failed “Field Map Layouts” that are associated with the Formidable Form.

    To remove all unused, test, and failed “Field Map Layouts”;
    1. Select the “Select the form to export data from:”
    2. Select the “Field Map to use:”
    3. Scroll to the bottom of the field mappings and click “DELETE ENTIRE FIELD MAP”, and confirm the action.
    4. Repeat until all unused, test, and failed “Field Map Layouts” are deleted.

    Then test and let us know the outcome while we remain at your service.

    in reply to: Split: How to map Webform Data Field ID? #7394
    admin
    Keymaster

    To correct this error, remove all unused, test, and failed “Field Map Layouts” that are associated with the Formidable Form.

    To remove all unused, test, and failed “Field Map Layouts”;
    1. Select the “Select the form to export data from:”
    2. Select the “Field Map to use:”
    3. Scroll to the bottom of the field mappings and click “DELETE ENTIRE FIELD MAP”, and confirm the action.
    4. Repeat until all unused, test, and failed “Field Map Layouts” are deleted.

    Then test and let us know the outcome while we remain at your service.

    in reply to: Split: How to map Webform Data Field ID? #7377
    admin
    Keymaster

    You need to add PDF Text Form Fields to your PDF document where you want the data to be visible.

    If you do not have Adobe Acrobat (not Reader, you need the full version of Acrobat) then upload your document to PDFEscape.com to add the text fields to the document.

    Then, upload the PDF Form to the plugin.

    The plugin will recognize the PDF form fields and allow you to map them to your Formidable Form.

    We remain at your service.

    in reply to: Split: How to map Webform Data Field ID? #7375
    admin
    Keymaster

    You uploaded a PDF document without PDF Form Fields. The PDF form fields MUST be added BEFORE you upload to the plugin. You can use Adobe Acrobat or PDFEscape.com.

    in reply to: Split: How to map Webform Data Field ID? #7373
    admin
    Keymaster

    Your post was moved here, the other thread should have been closed.

    in reply to: Split: How to map Webform Data Field ID? #7369
    admin
    Keymaster

    1. Which program was used to create the PDF form you uploaded? Was it Adobe LiveCycle or another program? FYI, the plugin is not compatible with LiveCycle forms.
    2. Under the settings page, “Enable local PDFTK” should not be checked.

    Other than the above issue, no other known causes exist. We are happy to login and take a look, complete this form if needed.

    We remain at your service.

    admin
    Keymaster

    We have resolved the issue and released an update. Please update the plugin to fix your installation.

    We thank you for your request, we apologize for any inconvenience, and we remain at your service.

    admin
    Keymaster

    Yes you are correct, thank you for letting us know! After receiving your update we checked and it does appear the feature stopped working after the last update. We will fix and update the plugin as soon as possible.

    In the meantime, a work-around can be achieved with this javascipt (Copy and concatenate field values) from Formidable’s site…

    We apologize for the issue and are working to resolve the matter quickly.

    We remain at your service.

    admin
    Keymaster

    Are you mapping the Formidable Form checkbox field to a PDF checkbox or a PDF text field?

    If mapping to a PDF Checkbox Field, the PDF checkbox field value must match the Formidable checkbox label. NOTE: values are case sensitive.

    Try mapping to a PDF text field to see which merged value you receive…

    If needed, we are available to login to your installation and map a checkbox field as an example. Complete this form if login is needed.

    We remain at your service.

    in reply to: One field will not map #7344
    admin
    Keymaster

    Thanks! This is an interesting one… Have you tried disabling the Create a Post function to see it that is the cause? I’m not sure we’ve ever tested that particular function with a merge.

    If disabling fixes the issue, a quick work-around would be to add a hidden field and a bit of javascript from Formidable’s site to copy the contents of the “Agency Name” field to the hidden field, and then map your PDF to the hidden field.

    Alternatively, complete this form to have us login and test the issue.

    We remain at your service.

    in reply to: Guys please help with multiple signature issue #7341
    admin
    Keymaster

    Issue resolved with latest plugin release. Now working with more than 30 signatures on one merged pdf form…

    in reply to: Enable secure links #7333
    admin
    Keymaster

    “Enable Secure Links” adds a security key to the link resulting from the shortcode, which prevents users from changing the link to access other data entries, forms, or layouts.

    Use the “Allow downloads only for roles” or the “Allow downloads only for user IDs” features to restrict user access. Both features can be set for each field map layout that you create. The setting are located on the Field Map Layout just above the field mappings.

    Let us know if you need further assistance with your request. We remain at your service.

    in reply to: Keep Filable Fields after download #7292
    admin
    Keymaster

    Yes, in the PRO version, there is a parameter to “Flatten” the pdf, which disables the form fields – or not. By default the fields are left editable in both the free and paid versions, just like our all-fields demo.

    We remain at your service.

Viewing 25 posts - 2,001 through 2,025 (of 2,495 total)