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Viewing 25 posts - 1,551 through 1,575 (of 2,504 total)
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  • in reply to: Downloaded PDF won't open #12177
    admin
    Keymaster

    Regarding the PDF File Name, by default, the name will be the same name as the field map layout. Optionally, there is a setting called “PDF file name in e-mails:” on the field map layout, or, if you have the paid version you can use filename shortcode parameter to dynamically change the filename when PDFs are downloaded by your users. NOTE: This feature does not work for the filename of PDF attachments.

    We remain At Your Service.

    in reply to: Downloaded PDF won't open #12175
    admin
    Keymaster

    It sounds like there is another field map layout that is trying to attach a PDF and is failing. Check to be sure all other field map layouts for the same form are deleted. If they are, try recreating the form’s email action and delete the old email action.

    Optionally, you can complete this form if you’d like us to take a look at your installation.

    We remain At Your Service.

    in reply to: PDFs not Generating #12170
    admin
    Keymaster

    It appears a recent update caused an issue with the server. All should be working as expected, thank you again for your notification! We pride ourselves with our up-time, as this is the first known outage since the plugin’s release two years ago. We’re really glad you let us know.

    We remain At Your Service.

    in reply to: No active site? #12169
    admin
    Keymaster

    Thank you for letting us know! We had an issue with the server following a software update, however, all is working as expected now, please let us know if you experience any further issues.

    We remain At Your Service.

    in reply to: Split: Radio button or Checkboxes not mapping on PDF. #12162
    admin
    Keymaster

    Your Formidable checkbox values have been updated (by adding $2) since creating the PDF form. The PDF form has the old values.

    To resolve the issue, edit the PDF Form Checkbox Values to match the Formidable Checkbox Values, and upload the new PDF to the plugin. All will work as expected without any further updating.

    We remain at your service.

    in reply to: Split: Radio button or Checkboxes not mapping on PDF. #12160
    admin
    Keymaster

    There are no known issues with recent updates and mapping checkboxes. Please complete this form if it’s possible for us login and take a look.

    Or, if not possible, then please elaborate on ‘my first set of checkboxes no longer show up on the form’, and provide the following information;
    . Are you using the “Use Separate Values” function of the checkbox? (Special characters in the value can cause the merge to fail)
    . Do any other checkboxes on the form or any other form work as expected? (Create a test Formidable form, PDF Form and Field Map Layout if you don’t have any other forms.)

    We remain at your service.

    in reply to: Blank Page #12158
    admin
    Keymaster

    Hummm… shortcode seems okay.

    Please complete this form to have us login and take a look. Or if login is not possible, please provide a screenshot of the Form’s ‘settings’ page and the entire Field Map Layout with the Form, Dataset, and Layout selected.

    We remain at your service.

    in reply to: Can I export submissions to PDF? #12155
    admin
    Keymaster

    Yes, you must first create, upload, and map a fillable PDF form to the plugin. The plugin does not ‘create’ PDFs, it just merges form field data to PDF form fields.

    We remain at your service.

    in reply to: Blank Page #12145
    admin
    Keymaster

    Actually, in your case it sounds like the shortcode is formatted incorrectly, please copy/paste the shortcode from your On Submit Message box to the reply message box below for further evaluation and review.

    We remain at your service.

    in reply to: Questions #12139
    admin
    Keymaster

    . There is no limit to the number of pages in a fillable PDF.
    . Re-upload fillable PDF forms to update without deleting anything. As long as the PDF filename is the same it will overwrite the existing PDF.

    Let us know if you have any further questions or if the answers require further explanation as we remain at your service.

    in reply to: Error #12125
    admin
    Keymaster

    Our plugin works on Multi-Site installations when activated locally on each site. “Network Activate” does not work.

    We remain at your service.

    in reply to: Images display in PDF #12114
    admin
    Keymaster

    Yes, and yes. Images uploaded through a Formidable File Upload Field may be mapped. (NOTE: Only one image per upload field) You are able to map signatures using Formidable’s Signature plugin.

    Both require the paid versions of Formidable Forms and PRO2PDF.

    We remain at your service.

    in reply to: Radio button or Checkboxes not mapping on PDF. #12096
    admin
    Keymaster

    Make sure the PDF Radio Buttons have the same “RADIO BUTTON CHOICE” as the Formidable field options. If using Acrobat, the “RADIO BUTTON CHOICE” is located on the Radio Button Property Screen under the OPTIONS tab.

    NOTE: Only use Radio Buttons for single option field choice, use Checkboxes for multi-option field choices. PDF Checkboxes have an “EXPORT VALUE” located on the Checkbox Property Screen under the OPTIONS tab.

    NOTE: The RADIO BUTTON CHOICE or EXPORT VALUE must match the PDF Field Option exactly, we suggest using copy/paste to be sure they 100% identical.

    We are willing to take a look at your field map layout, if needed please complete this form.

    We remain at your service.

    in reply to: Formidable Pro2PDF activation Issue #12091
    admin
    Keymaster

    Sounds like the PDF was created in LiveCycle rather than Acrobat, or there are PDF signature fields in the document. If so, the plugin is not compatible with LiveCycle or Adobe Signature fields, revise the PDF to fix the issue. Or, if not a LiveCycle form or Signature field please email the PDF to support AT formiablepro2pdf DOT com for further review.

    We remain at your service.

    in reply to: Formidable Pro2PDF activation Issue #12088
    admin
    Keymaster

    To be clear, our plugin does not “create” pdf documents, the plugin merges data to PDF fields. You’ll create the PDF form and upload the form to the plugin, then map the fields.

    We remain at your service.

    in reply to: Formidable Pro2PDF activation Issue #12087
    admin
    Keymaster

    Sure, the plugin demo will email the pdf to you if you enter your email address. Don’t worry, we have the form set to “Do not store entries submitted from this form”.

    We remain at your service.

    in reply to: Adding text to form #12085
    admin
    Keymaster

    This is a question is actually for the outstanding team at “www.FormidableForm.com”

    Nonetheless, using the HTML field (Pro version) or for the free version entering text directly into the field’s Custom HTML.

    We remain at your service.

    in reply to: Formidable Pro2PDF activation Issue #12076
    admin
    Keymaster

    You must install the Formidable Forms plugin to use the PRO2PDF plugin, as PRO2PDF is an add-on to Formidable Forms.

    We remain at your service.

    in reply to: Attach file to Email notifications #12067
    admin
    Keymaster

    Excellent, thank you for using the plugin. We remain at your service.

    in reply to: Attach file to Email notifications #12065
    admin
    Keymaster

    Sounds like the activation key is expired or incorrect. Please email your original order number and activation key to support AT formidablepro2pdf DOT com so we may check the account status on our side.

    We remain at your service.

    in reply to: Cannot log in to my account to acquire license #12049
    admin
    Keymaster

    We have associated your email with your account, try again to log on. Let us know if you have any issues.

    We remain at your service.

    in reply to: Will it generate form fields? #12045
    admin
    Keymaster

    Our plugin merely maps Formidable form field to PDF form fields, it does not create Formidable Forms or PDF Forms. Formidable Forms and PDF Forms must first be created then our plugin may be used to map the fields to provide a dynamic PDF output.

    Yes, the intranet version includes all features except signatures, images and the support for Unicode language font which supports Thai, Chinese, and Eastern European.

    in reply to: quick question #12038
    admin
    Keymaster

    I would absolutely recommend Formidable Forms, for every WordPress site based on price, usability and the outstanding support provided by the knowledgeable team at Formidable Forms.

    Let us know if you need more.

    in reply to: Blank Page after submission #12007
    admin
    Keymaster

    Yes, sounds like you have unfinished, unused, abandoned, or non-working field map layout(s) for the same form that also have email attachment checked. Go through all other field map layouts for the same form and uncheck the email attachment option. Or better yet, delete all unused field map layouts by selecting the layout – scroll to the bottom of the layout and click “Delete Entire Field Map”.

    Then, let us know if the issue is resolved. We remain at your service.

    in reply to: Map HTML #11999
    admin
    Keymaster

    Logo images may be mapped using the paid version, however, PDFs are not HTML compatible by design so we have no way to map HTML fields to PDFs.

    We remain at your service.

Viewing 25 posts - 1,551 through 1,575 (of 2,504 total)