IMPORTANT UPDATE: Please DOWNLOAD and update the Formidable PRO2PDF to the Latest Version!

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Viewing 25 posts - 101 through 125 (of 2,477 total)
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  • in reply to: Question before purchase (intranet plugin) #46081
    admin
    Keymaster

    Confirm that you have on Formdiable Form with 5000 fields in the single form?

    If so, explain to us how are you editing the Formidable form? The Formidale form editor is a known memory hog that has issues with extra-large forms.

    You’d just have to test it, but my guess is that you will need to increase a lot of PHP settings. These are the settings we normally suggest for large forms.
    max_execution_time = 600
    max_input_time = 600
    max_input_vars = 4000
    memory_limit = 512M
    post_max_size = 256M
    session.gc_maxlifetime = 1440

    However, I doubt these settings would be sufficient to complete a form with 5000 merged fields. If the plugin does not currently work for your needs, we will not be able to expand the functionality.

    Again, we’ve never seen a form larger than the one we have tested. And checking that form today, it’s still extremely slow to edit in Formidable Forms due to the size…

    We remain at your service.

    in reply to: Question before purchase (intranet plugin) #46055
    admin
    Keymaster

    1. It may be possible to map more, however, we have not tested any forms which have over 700 fields.

    2. Yes, but not with images.

    3. Yes, installing PDFtk is required for the intranet version.

    4. No. We are supporting the current functionality however, no longer adding functionality to PRO2PDF.

    5. No. We are supporting the current functionality however, no longer adding functionality to PRO2PDF.

    We remain at your service.

    in reply to: Urgent: Datasets not loading #46034
    admin
    Keymaster

    We replied to your original request but have not heard back from you with any specifics about the issue.

    Check and only reply to the original thread for faster support.

    We remain at your service.

    in reply to: Urgent: Datasets issue #46033
    admin
    Keymaster

    We replied to your original request but have not heard back from you with any specifics about the issue.

    Check and only reply to the original thread for faster support.

    We remain at your service.

    in reply to: Forms caching not submitting new data #46013
    admin
    Keymaster

    Change the shortcode’s dataset=[xxx] parameter to dataset=[id]

    Reply with a copy/paste of the shortcode if you are still having issues so we may review the settings.

    We remain at your service.

    in reply to: Uncompressed PDF #45947
    admin
    Keymaster

    PRO2PDF does not compress PDFs.

    What is the size of the original PDF and what is the size of an exported PDF?

    We remain at your service.

    in reply to: Uncompressed PDF #45939
    admin
    Keymaster

    PRO2PDF does not compress PDFs. Can you explain exactly what is happening?

    We remain at your service.

    in reply to: Datasets not loading #45878
    admin
    Keymaster

    Sure, we can help.

    Complete this form if you would like us to log in and take a look or provide answers to the questions below to begin troubleshooting the issue.
    – Explain exactly when “datasets inst loading”.
    What happens when you try?
    Any errors?
    – What happens when you EXPORT the PDF from the Plugin’s EXPORT tab?

    We remain at your service.

    in reply to: There was an error generating the PDF file #45697
    admin
    Keymaster

    The license key expired on January 6, 2022 with renewal emails sent to the email on the account.

    To renew, log in here and click the Renewal link. As a courtesy, we have activated the account for three days to allow time to renew.

    We remain at your service.

    in reply to: Ampliar un plan ya comprado #45612
    admin
    Keymaster

    The license key upgrade is complete, thank you for using PRO2PDF. You may use the key on an unlimited number of sites and forms.

    We remain at your service.

    in reply to: WHY IT’S PDF LIKE THIS #45566
    admin
    Keymaster

    Same link as above, complete this form to provide login credentials.

    We remain at your serivce.

    in reply to: WHY IT’S PDF LIKE THIS #45485
    admin
    Keymaster

    Sounds like you need to set the merge field’s FORMAT dropdown to “Repeatable (separate fields)”, see here.

    If the format is set to Repeatable (separate fields) and still not working, it may be necessary for us to log in and take a look at your installation. Complete this form if possible.

    We remain at your service.

    in reply to: Question Regarding CHECKBOX FIELDS #45383
    admin
    Keymaster

    We are not clear on your question. Review this support post and let us know exactly where you are having trouble.

    We remain at your service.

    • This reply was modified 2 years ago by admin.
    in reply to: PDF not attaching to Email Response #45314
    admin
    Keymaster

    This issue is commonly associated with an SMTP plugin conflict. To test, disable the SMTP plugin and test the form.

    If you are not using an SMTP plugin, then create a test form and test PDF template (not the same PDF) to see if the issue is limited to one form or a sitewide issue.

    If the test form works, the issue may have to do with the PDF document, please send a copy to support AT formidablepro2pdf.com

    If the issue is sitewide, we would need to log in and troubleshoot the issue, please use this form to provide credentials.

    We remain at your service.

    in reply to: Critical Fatal Error #45039
    admin
    Keymaster

    Update FormidablePRO2PDF to the latest version.

    If the plugin’s latest version still has an error then it would be easiest for us to login to your site to troubleshoot the issue. We may also need FTP crendentials. Please complete this form if possible.

    We remain at your service.

    in reply to: PDF not being Generated #44958
    admin
    Keymaster

    We are unable to log in with the provided credentials. wp-admin has been disable and the credentials are not valid using the site login.

    Please advise by email to support @ formidablepro2pdf.com.

    Additionally – our direct email to you was returned with the following error. Please add us to your email whitelist.

    We remain at your service.

    in reply to: Upgraded to Unlimited #44896
    admin
    Keymaster

    Your upgrade to your existing key is complete. Thank you for using PRO2PDF!

    We remain at your service.

    in reply to: TypeError thrown #44872
    admin
    Keymaster

    This is not an error we have seen in the past and may be limited to your specific template.

    Do you have more than one active field map layout?

    If yes, do they all have the same error?

    If no check…
    From PRO2PDF=>EXPORT(select Field Map to Use)=>FIELD MAP DESIGNER=>FORMAT(check each field for incorrect selection)

    If yes, or you have only one layout, may we take a look at the layout?
    You can EXPORT and UPLOAD to this form or provide login credentials and we’ll find the issue.

    We remain at your service.

    in reply to: these features exists ? #44760
    admin
    Keymaster

    Our newest plugin, E2Pdf, would better handle the listed requirements.

    We remain at your service.

    in reply to: Can’t activate form due to fatal error #44730
    admin
    Keymaster

    Please provide additional information;

    . When does the error occur?
    . Has the plugin ever worked on your WP installation?
    . Have you tested the plugin by disabling all other plugins?

    We remain at your service.

    in reply to: Cannot open produced PDF #44617
    admin
    Keymaster

    We need additional information to troubleshoot the error.
    – Are you able to EXPORT the PDF from the plugin’s EXPORT tab?
    – If yes, there is an issue with the Shortcode – please upload a screenshot of the Field Map Layout and the PRO2PDF Shortcode in the Formidable Form’s On-Submit Message Box.
    – If no, was the PDF form created in Adobe Acrobat or another PDF form editor?
    Please upload the PRO2PDF template to this form. (WP DASHBOARD → FORMIDABLE PRO2PDF → TEMPLATES → EXPORT)

    Or complete this form to have us log in to see the issue.

    in reply to: Upgraded to 40 forms #44595
    admin
    Keymaster

    Your license key must be renewed prior to upgrading.

    Log on here and click the “RENEWAL” button to renew the key and then we will apply the upgrade. Let us know if you have any questions or changes to your request.

    As a courtesy, we have reactivated the account by extending the renewal date three days from today to allow you time to renew.

    We remain at your service.

    in reply to: Delete Account #44535
    admin
    Keymaster

    Done

    We remain at your service.

    in reply to: Transfer Formidable account to new website #44492
    admin
    Keymaster

    Any question regarding the moving of Formidable Forms would need to be asked on Formidable’s support site.

    Regarding the PRO2PDF activation key, you may log in to the plugin’s website here to disable the activation key for the current URL, then enter the activation key into the new URL.

    If you used any Formidable Field ID’s, it may be necessary to update them, however, Formidable Keys will remain the same.

    Whatever you do, make sure you backup everything.

    There are a lot of possible issues when moving a WP installation depending on your configuration and the cloning plugin. Let us know if you have any issues as we remain at your service.

    in reply to: Fatal error caused by great propdf plugin #44458
    admin
    Keymaster

    Provide credentials on this form and accept the terms and conditions for us to log in to the WP installation.

    We remain at your serivce.

Viewing 25 posts - 101 through 125 (of 2,477 total)