Home › Forums › Bugs and Troubleshooting › Not able to generate PDFs – doesn’t look like license is valid
- This topic has 3 replies, 2 voices, and was last updated 2 years, 2 months ago by fielder.
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fielderParticipant
We aren’t able to generate PDFs. It doesn’t look like our license is valid, yet we renewed on 12/7/2021.
Our license screen shows:
It is valid until 01/01/1970
With this activation code, you can register up to sites and up to forms. Click here to deactivate this key.You have sites and forms left.
you do not have any active sites
fielderParticipantI have deactivated the license and tried to re-enter the key and it says not valid.
adminKeymasterThank you for your support request, it caused us to discover that our server is experiencing an outage however, we are working on it now and expect to be back online as soon as possible.
We remain at your service.
fielderParticipantThank you. It looks to be back up and running.
Is there anything that can be done to prevent these outages in the future?
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