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If possible, email a link to the webform and the PDF as an attachment to support AT formidablePRO2PDF DOT com so we may provide assistance specific to your forms. Or, you can use this online form.
If not possible, then send a screenshot of the PDF field’s name setting, export value setting, and the Formidable Form field, “selected” in the design mode.
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We will need FTP access to find what is causing the issue. Please use this form to provide additional credentials.
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We are checking into this issue and will reply as soon as we find the cause.
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If the Formidable is a radio button then the related PDF fields should all have the same name but PDF fields Export Values should match each of the Formidable radio button options.
If the PDF fields are named the same as the Formidable field name or key then the plugin will automatically map the fields, if the name/key does not match, you must manually map the one Formidable field to the one PDF field name/key.
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Use the Templates tab to export each of your field map layouts, then remove and reinstall the PRO2PDF plugin. Then, use the Templates tab again to import the field map layout templates.
Let us know if that fixes all isues you are experiencing.
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You are able to mix the site/forms count (i.e. 5 sites/6 forms) for a total of 11 by asking us to make a change for you. How many sites/forms do you want and what is your order number?
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You may add Formidable Views to your field map layout by selecting “FORMIDABLE: DYNAMIC” from the “Webform Data Field ID” dropdown in the field map layout.
Or, you can create a new form that imports the required data from another form using Formidable’s Get Value from Entries shortcode then create the field map layout to map your PDF.
Let us know if you need assistance specific to achieving your goal.
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The easiest solution is for the email to have links for you to download the applications that have been selected.
In order to attach the selected applications, you’d need to create a different form for each application and have the user complete and submit them separately, which could be made to appear seamless by changing the SUBMIT button text to NEXT>, but is a lot more work to setup.We remain at your service.
Currently, our plugin works exclusively with Formidable Forms. Our new version will work with many other plugins but it’s not expected to be released until the first quarter of 2018.
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Yes, you can use the checkboxes and Formidable’s conditional logic to determine which of the plugin’s shortcodes are presented for a download link on a page, post or the body of an email. However, sending PDF’s by email may be a little more difficult to accomplish, we would need to know the complete workflow to determine if PDF attachments would be possible.
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For accent characters, use the “UNICODE” language option on the field map layout.
There are no ‘forever’ licenses, however, you can purchase multiple years at a discounted rate upon request. Let us know how many years you would like to purchase and we’ll send you a custom link for payment.
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Test troubleshoot, try disabling all plugins except Formidable plugins and test again, if it works, add the plugins back one at a time, then test to see which is causing the issue. Let us know the result.
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This is not something we have seen in the past. Confirm that your installation has worked in the past and this is a new issue? What has changed that could have caused a change?
Complete this form if we can login to your installation to investigate the issue, otherwise, send a screenshot of the Export Tab showing the entire field map layout and a link to the web form that provides the download link.
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We are not clear on the issue you are experiencing, if possible, complete this form if we are able to login to take a look at your installation. If not, send a screenshots of the Export Tab with the “Select the form to export data from:” field dropped down to show what is in the list and the “Select Form to work with:” dropped down to show what’s in the list.
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Your receipt was emailed to the account’s email address.
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Thank you for renewing, we see a renewal was processed after this request was sent, let us know if assistance is still required.
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Thank you for reporting this bug, we found it, update the plugin to resolve the issue.
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Increase the PDF field’s font size and set the flatten option to YES on the field map layout.
Let us know if you still experience any issues. We remain at your service.
Use the “REPEATABLE (separate fields)” instructions on this page or let us know if you are not using Formidable’s REPEATABLE section.
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1)
Based on your request, it appears you have been able to setup field map layouts so you can see forms in the “Select the form to export data from:” dropdown, but now you are unable to see one paticular form – is that correct? What happens if you add another test form, can you see that form? If yes, try changing the name of the form or duplicate the form and let us know if you can see the duplicate.2)
To delete previous field map layouts, from the Export Tab… select the layout from the “Field Map to use:” dropdown and click the “Delete Entire Field Map” button at the bottom of the field map layout.3)
Please elaborate on your last question: “I am unable to do anything is the “format” column, I thought the form image would look similar to the on in the image but it does not – is that section a change to the plug-in?”We remain at your service.
What is your order number, and what issue are you having with the login?
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We have seen this happen when no data is entered into the “Name of Field Map (will be used as default filename):” field when the field map layout is created.
To fix, select the blank named field map layout from the “Field Map to use:” dropdown field, then enter a name into the “Name of Field Map (will be used as default filename):” field and click the “Save Field Map” button at the bottom of the field map layout.
If this does not solve the issue, send a screenshot of the field map layout with the blank field map selected in the “Field Map to use:” dropdown field to support AT formidablepro2pdf DOT com, or complete this form to have us take a look at your installation.
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This happens when you have test, abandoned, or failed field map layouts for the same form. To fix, delete all unused field map layouts or at least change the Email Attachments setting to NO.
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Where are you placing the shortcode? If it’s in the form’s On Submit Message Box or the body of the email action or a Formidable view, the shortcode is correct. If you are using the shortcode on a page or post, you’ll need to create a view and place the view’s shortcode in the page or post.
Let us know where the shortcode is or fill out this form if you’d like us to login and take a look.
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