Download link doesn't work

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This topic contains 10 replies, has 2 voices, and was last updated by  Enrico Caro 2 years ago.

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  • #16767 Reply

    Enrico Caro
    Participant

    I am having problems with formidablepro2pdf. I have a download link [formidable-download form=”thsjuy” dataset=[id] layout=”1000″] in the submit message but when I click on that the link this doesn’t open or download the pdf but open a page with many Notice but no pdf. Also if I click on “preview PDF” or “Export PDF” buttons in the plugin’s Export TAB I get the same page with the same messages. This happens for both forms I have active. The strange thing is that if I active the submit Attachment function a PDF is created and submitted correctly but still the download link don’t work and same message appears when I click on the link. I did try to create a new map with the same form but the “Web ford data field ID” of the form aren’t showed only 2 are showed. I also get in the webpage when the submit message is showed the following Notice
    Notice: Undefined index: title in /home/mysite/public_html/wp-content/plugins/formidablepro-2-pdf/formidable-shortcode.php on line 31
    Notice: Undefined index: class in /home/mysite/public_html/wp-content/plugins/formidablepro-2-pdf/formidable-shortcode.php on line 39
    and also in the formidablepro2pdf tabs I get many other notices. If I add isset() to the formidablepro2pdf files to “correct” the notice that appears when I click on the download link

    #16768 Reply

    admin
    Keymaster

    This is not something we have seen in the past. Confirm that your installation has worked in the past and this is a new issue? What has changed that could have caused a change?

    Complete this form if we can login to your installation to investigate the issue, otherwise, send a screenshot of the Export Tab showing the entire field map layout and a link to the web form that provides the download link.

    We remain at your service.

    #16769 Reply

    admin
    Keymaster

    Test troubleshoot, try disabling all plugins except Formidable plugins and test again, if it works, add the plugins back one at a time, then test to see which is causing the issue. Let us know the result.

    We remain at your service.

    #16793 Reply

    Enrico Caro
    Participant

    Hi, I disabled all the others plugin (except Formidable form because your plugin work with that) but I get the same error with all plugin disabled. The “preview PDF” and “export to PDF” buttons was working fine before, the only change I did is the upgrade to new WordPress version (now is v4.7.6) but I don’t know if this could be the problem. Could it be a server side problem? Could it be a cache problem? On my website was installed LiteSpeed Cache plugin, now is disabled, but I remember that when LiteSpeed Cache plugin was abled your plugin didn’t produce any pdf. I did also did move my website to a new server but after that the “preview PDF” and “export to PDF” buttons was working fine. Do you think that if I delete and reinstall your plugin the problem could be solved? And if I delete and reinstall your plugin can I import in the new installation the actual field map layouts? I am sending you, using the form that you linked above, the acces credentials to let you test my website.

    #16797 Reply

    admin
    Keymaster

    Use the Templates tab to export each of your field map layouts, then remove and reinstall the PRO2PDF plugin. Then, use the Templates tab again to import the field map layout templates.

    Let us know if that fixes all isues you are experiencing.

    We remain at your service

    #16798 Reply

    Enrico Caro
    Participant

    I did remove and reinstall the PRO2PDF plugin and the field map layout and I have the same problem. I see that you logged in with the credential that I give you did you found somethin?

    Messag that appears in the page opened by clicking on Preview PDF and Export to PDF button

    Notice: Undefined index: form2 in /home/mysite/public_html/wp-content/plugins/formidablepro-2-pdf/fpropdf.php on line 2493

    #16804 Reply

    admin
    Keymaster

    We will need FTP access to find what is causing the issue. Please use this form to provide additional credentials.

    We remain at your service.

    #16806 Reply

    Enrico Caro
    Participant

    I sent you the FTP access credentials.

    #16826 Reply

    Enrico Caro
    Participant

    I don’t know if you sow that now the PDF export button and the “preview PDF” and “export to PDF” buttons are working but the important is the download link [formidable-download form=”thsjuy” dataset=[id] layout=”1000″] placed in the submit message of the form REGISTRAZIONE that still doesn’t work. I hope that you can solve the problem. Below the message that is displayed in the page opened when I click on the download link.

    Notice: Undefined index: format in /home/mysite/public_html/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 51

    Notice: Undefined index: format in /home/mysite/public_html/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 301

    Notice: Array to string conversion in /home/mysite/public_html/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 331

    Notice: Array to string conversion in /home/mysite/public_html/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 331

    #16828 Reply

    admin
    Keymaster

    Please proivide a shortcut to the page with the form.

    Please do not post full error messages here as the text is too long and not helpful.

    We remain at your service.

    #16830 Reply

    Enrico Caro
    Participant

    I sent you the link to the page using your form. The website is in maintenance mode so you have to login with your credentials and deactivate the maintenance mode.

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