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PDFs are not stored, they are only generated on demand by a link or when attaching to an email the original file is automatically deleted when the email is sent.
We do offer a $10 add-on plugin that will allow you to save PDFs to a folder on your server but not online storage services. Complete this form if you need the add-on. Be sure to enter the email address associated with your PRO2PDF activation key.
Saving PDFs to the local server is a standard option with our replacement plugin, E2Pdf.com.
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Our apologies for the issues you are having with the login process. Try clearing your browser’s cache and/or try a different browser. We have reset the account password and tested the temporary credentials which was emailed to the artem address on the account.
If you are still unable to login, let us know your IP address as it may have been blocked from the server.
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. Are you able to export a merged PDF from the plugin’s EXPORT tab?
. Is there an embedded form in the 1 Formidable form?
. Try deactivating the 1 Formidable form and then activate and test a different Formidable form with a new pdf that has only one field. If the merge works, try activating the correct form and test it by merging to the new one field pdf. If it works, there may be an issue with the PDF. If the merge does not work, it may be an issue with the Formidable form.If further assistance is required…
. Provide answers to the above.
. Provide the following screenshots
PRO2PDF’s ACTIVATED FORMS tab
PRO2PDF’s EXPORT tab with the form and field map layout selected
Formidable Forms’ FORMS tab
Formidable Forms’ On Submit Message Box (if using a shortcode)Or, complete this form to have us login and take a look at your installation.
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We will review the plugin and reply again, in the meantime, a work-around is to place the PRO2PDF shortcode in the body of the email to create a link to download the PDF.
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Yes, you need the Formidable Signature Add-On Plugin to use the merge feature.
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You must add a 2nd email action to the Formidable Form’s SETTINGS tab, then check the new action’s box in Field Map Layout on the PRO2PDF “EXPORT” tab.
If you still don’t receive the email attachment, check that you do not have any test, failed, or abandoned field map layouts for the same form with the “Attach file to Email notifications” option checked. If any exist, un-check the “Attach file to Email notifications” to avoid any conflicts.
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The option is on the PRO2PDF “Export” tab for each Field Map Layout.
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There is currently no way to rotate images. Uploading them is your only work-around. We will reply again after reviewing the code options to see if it’s something we can add for you.
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CSS and HTML languages do not work in PRO2PDF. Fonts and text styles are controlled by the PDF Form Field Settings, not our plugin. Be sure to embed all fonts in your PDF Form before uploading to PRO2PDF.
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Sounds like your IP has be locked out.. What is your IP address?
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Is any other HTML rendering in the email? If not, check this post on Formidable Form’s support site.
If other HTML is rendering correctly in the email, then paste the shortcode here for further review.
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Yes, add another Email Notification action with the Admin’s email address in the TO: field. Then, select YES on the “Attach file to Email notifications” option on the field map layout, then check the box next to the Admin’s Email Action.
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Be sure to UNCHECK the “Send Emails in Plain Text” option under the email action’s “Options” settings.
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Yes, you can use Formidable’s Website/URL field or File Upload Field to merge/display images on PDF forms.
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PRO2PDF is compatible with all versions of Formidable, including the free version.
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Our apologies for the issues you are having with the renewal process. It appears the email address was not confirmed when the account was started.
We have reset the account password and temporary credentials were sent to the email address on the account.
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We are not able to accept direct deposits into our account using our bank account number. You would need to wire transfer from your bank account to ours using Zelle or any other similar bank-to-bank service which only requires our email address. Or, use a pre-paid credit card though Paypal.
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After 30-days the plugin reverts back to the free version. You can upgrade at anytime and your $2 is credited to the upgrade.
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The plugin may be installed from the plugins tab or this site. After paying with paypal you will receive a license key through email. Use the license key to activate the plugin.
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Please complete this form to provide permission to access to your site.
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Oops! Slight correction was made and the account should now be visible. Please try one more time.
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The issue has been resolved, login and click the Renewal link again to see the corrected order.
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Our apologies for the delay in responding to your request.
See this post.
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We accept bank transfers using Zelle – have your bank send the payment to our email address support AT formdiablepro2pdf DOT com…
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Your activation key expired last year. Use this link to login to your account and click the RENEWAL link to extend the paid activation key.
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