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Viewing 25 posts - 2,151 through 2,175 (of 2,495 total)
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  • in reply to: How to use Templates #6132
    admin
    Keymaster

    Duplicating the Field Map Layout is the correct way to accomplish desired result. After duplicating the layout and uploading the new PDF form – with the same PDF form field names – your layout should stay mapped and you should not lose mappings except the “missing” pdf fields.

    The template function was not designed to create duplicates as it will override previously saved layouts with the same name.

    Layout ID’s can be found in the resulting shortcode after selecting the layout from the Field Map to use: dropdown located in the plugin’s export tab.

    We are happy to login and check the “duplicate” layout function if you complete this form.

    in reply to: Mapping Automation #6122
    admin
    Keymaster

    We LOVE the suggestions (*facepalm* – that we should have thought of)… keep’em coming, we are working on this now!

    in reply to: Setup Issues #6117
    admin
    Keymaster

    We absolutely agree and truly apologize for the lack of help videos!

    A new step-by-step detailed video will be provided in the next couple of days, however in the meantime, we are available to provide assistance, and if you are able to provide login credentials (click here) we are willing to set up a demo on your site in a couple of minutes, at no charge to you.

    We remain at your service.

    in reply to: We updated to Formidable Pro now pdf emails are not working #6115
    admin
    Keymaster

    Open the plugin’s field map layout for the pre-registration form and see if the “Email Notification” is checked, if not, check it and test. If it is checked, then un-check it – save – reopen and recheck it – save – and test.

    Let us know if all works as expected as we remain at your service.

    in reply to: Blank Screen #6104
    admin
    Keymaster

    Outstanding! Thanks for letting us know.

    We remain at your service.

    in reply to: Blank Screen #6102
    admin
    Keymaster

    Upon log on we were able to see the plugin screen and submitted demo data to the demo form which merged the PDF as expected.
    Here’s the output: http://patriotproclean.com/wp-admin/admin-ajax.php?action=wpfx_generate&form=fp2p_demo1&layout=999&dataset=449&format=pdf&inline=1&key=76c7bced927dd039e2ecd1a2d31fe542

    There may be a browser or cache issue. Clear your cache and try again, if you still see a white screen try a different browser and let us what happens and which browser is failing.

    We remain at your service.

    in reply to: multisite #6101
    admin
    Keymaster

    You’ll need the 1-SITE | 40-FORMS subscription, and we’ll change it to 2-SITES | 39-FORMS for you. Just let us know once you have your order ID and we’ll make the change manually.

    in reply to: multisite #6097
    admin
    Keymaster

    A multi-site install requires 1-SITE per site on the server. But! You can mix subscriptions;
    EXAMPLE: If you purchase (1 SITE | 10 FORMS), you can mix the subscriptions like this; (3-SITES | 8-FORMS) or (10-SITES | 1-FORM)
    However you want… Just let us know how to adjust your license.

    Let us know if that answers your question as we remain at your service.

    in reply to: Blank Screen #6086
    admin
    Keymaster

    Not sure, but usually a blank screen is a CSS issue with another plugin or the theme. Revolution Slider recently caused a similar issue that was fixed by updating the slider plugin.

    If possible, please complete this form to have us take a look at the installation, or try disabling other plugins to see if you can find the cause. If it is not a plugin, then try changing the theme, and let us know what you find so that we may try to duplicate and fix the issue.

    We remain at your service.

    in reply to: This form does not contain data sets – greyed out #6069
    admin
    Keymaster

    Have you entered data into the Formidable Form? If not, you must submit data at least once before you can create a field map layout.

    in reply to: This form does not contain data sets – greyed out #6068
    admin
    Keymaster

    Oh! We have not heard of any issues like this before, please complete this form if it is possible for us to login and take a look at the installation. Or, if not possible, then copy/paste/send the Under The Hood tab to support AT formidablepro2pdf DOT com for further assistance.

    in reply to: This form does not contain data sets – greyed out #6066
    admin
    Keymaster

    Please click on the link for this support thread to reply

    in reply to: This form does not contain data sets – greyed out #6065
    admin
    Keymaster

    Do you have any other layouts? Are they working?

    in reply to: This form does not contain data sets – greyed out #6062
    admin
    Keymaster

    Try using the BACKUPS tab to restore the most previous working layout, then determine what change caused the error and let us know the results as we remain at your service.

    in reply to: if i buy $40 package. AFTER ONE YEAR IT WILL NOT BE WORKING? #6056
    admin
    Keymaster

    After one year, if you do not renew your subscription the plugin reverts to the free version (1-Site | 1-Form )

    . Offline requires you to install PDFtk on your WP server, but you lose the Signature and Image functionality, however, the plugin does not stop working after the subscription period has ended only the Support and Updates will end.
    . Online uses our server for the PDFtk, Signature, and Image functions and requires renewal at the end of the subscription.

    in reply to: automatically attach a PDF copy #6051
    admin
    Keymaster

    Yes, both can be accomplished from the plugin’s Field Map Layout screen. The email function requires the paid version.

    We remain at your service.

    in reply to: Email alerts for the forums #6050
    admin
    Keymaster

    Try your email again, there was an issue with your customer account. Let us know if all is working as expected.

    We remain at your service.

    in reply to: about continual use #6042
    admin
    Keymaster

    After one year the Pro “Internet” Version will expire if not renewed, however, the free version will still work (1-Site | 1-Form). Subscriptions can be renewed at any time, or even purchased for up to 5 years.

    Alternatively, the Intranet Version will continue to work after one year, only the support and updates will expire. The Intranet Version requires PDFtk to be installed on your WP server.

    in reply to: Email alerts for the forums #6013
    admin
    Keymaster

    All paid accounts are granted access, what is your order number, or click here to reset your password using your email address.

    We remain at your service.

    in reply to: Creating an Account #5997
    admin
    Keymaster

    Use this lost password link to login to your account using the ruthieou email address on the account.

    in reply to: Hidden fields #5981
    admin
    Keymaster

    Use Formidable’s hidden textbox field“, it works with the plugin.

    We remain at your service.

    in reply to: PDF watermark #5973
    admin
    Keymaster

    We accomplish this task on other sites a couple of different ways, …

    1. Upload two PDF forms to the plugin, with and without the watermark embedded into the form, then map to one, duplicate the map and change the layout to point to the other, then make the LayoutID shortcode parameter dynamic based on the “Draft” or “Final” status of the form.

    2. If you have a form condition that changes the form from Draft to Final, such as a radio button, you can map the button’s value to map a PDF Form text field with “watermark like” font settings and is set behind other fields in the PDF form. Using Formidable’s “Use different value”, with “DRAFT” as one value, and a blank as the second value.

    in reply to: PDF watermark #5972
    admin
    Keymaster

    We accomplish this task on other sites a couple of different ways, …

    1. Upload two PDF forms to the plugin, with and without the watermark embedded into the form, then map to one, duplicate the map and change the layout to point to the other, then make the LayoutID shortcode parameter dynamic based on the “Draft” or “Final” status of the form.

    2. If you have a form condition that changes the form from Draft to Final, such as a radio button, you can map the button’s value to map a PDF Form text field with “watermark like” font settings and is set behind other fields in the PDF form. Using Formidable’s “Use different value”, with “DRAFT” as one value, and a blank as the second value.

    in reply to: Which license can we use plus additional question #5971
    admin
    Keymaster

    With the 1 SITE | 10 FORMS you can ask us to allocate forms to the site such as 3 SITES | 8 FORMS, and you can add more forms or sites for $1 each using the upgrade page

    We remain at your service.

    admin
    Keymaster

    Yes, the plugin has been tested and is verified to work with the most recent version of Formidable Forms as recent as 5 mins ago, based on this support request.

    Please provide the error message you are receiving, as well as, when and where the error found for further support.

Viewing 25 posts - 2,151 through 2,175 (of 2,495 total)