Home › Forums › Bugs and Troubleshooting › Error about Activation Code
Tagged: Activated Forms, activation code, key
- This topic has 9 replies, 2 voices, and was last updated 8 years, 7 months ago by admin.
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SharonGuest
There was an error generating the PDF file.
This activation code is not valid.We do have a valid license.
I can’t find a location to re-enter the activation code.
adminKeymasterUse the “Activated Forms” tab from the plugin screen to enter your key. If you are still having issues, email a screen shot of the “Activated Forms” tab to support AT formidablepro2pdf DOT com
We remain at your service.
SharonGuestI don’t have that tab because I had a problem before and was told do so something that took that tab away. I think that problem was that I could only activate one form even though I have the unlimited version.
adminKeymaster. Did you get the installation to work and now receiving an error?
. Is the error with all merge forms, or just one?
. Did something change recently with your server or site?SharonGuestYes, the update was successful. I must admit I only have one form producing a PDF at the moment. I will create another and test it and let you know.
SharonGuestNo didn’t work for the new form either. And I am no longer able to “activate” a form – I was told I wouldn’t have to any more.
Nothing has changed with my server.
adminKeymasterPlease follow the same instructions to unlock your intranet version of the plugin again, it appears something has caused the plugin to revert back to the free version.
adminKeymasterStill trying to find the reason you received the error, did you update the plugin? Please let us know if the unlock file fixes the issue.
SharonGuestI’m sorry. Those instructions were emailed to me and I no longer have that email. Will you please send me the instructions for unlocking the intranet version of the plugin again. Thanks.
adminKeymasterDone.
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