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Field values must be exact, they are case sensitive and spaces matter. We strongly suggest using copy/paste to ensure that data in mapped checkbox and radio button fields are identical.
Additionally, the plugin does not like some special characters such as % / \ | ] [ and others, if your Formidable field value must contain special characters then you should use the “Use Separate Values” Formidable field option to set the value to something like 1, 2, 3 or A, B, C.
Let us know if you are able to fix the issue with the above suggestions.
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We use Adobe Acrobat, however, there are free online tools such as http://www.PDFEscape.com.
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Sure, create a PDF form and map all the fields from the Formidable form to the PDF form and select yes for “Attach file to Email notifications” check the Email Notification box.
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Thank you, a full refund has been issued.
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Please send the PDF file to support AT formidablepro2pdf DOT com.
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Sure, what is your order number?
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The ‘other’ option in radio and checkbox fields can be used correctly if the result is merged into a PDF text field. Otherwise, use a Formidable Text Field and show/hide based on when the ‘other’ option is selected.
Let us know if this does not fix your issue or if you need additional assistance.
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No, the plugin is not able to ‘change’ the structure of a pdf file, only merge data to fill text, radio button, and checkbox fields.
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Activation keys are sent by email to the Paypal address entered at the time of purchase. Please provide your order ID to have your key resent to you.
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We reviewed and tested your PDF Form and all appears to be working as expected. Click here for a a sample output. However, we did notice you have a special characters in the filename of the PDF, the plugin is not compatible with special characters in the PDF Form’s filename.
Remove the period (.) from the filename and try the merge again. Be sure to delete all unused, abandoned and failed field map layouts to avoid email attachment conflicts.
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Great news! You’re welcome, it was our pleasure.
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We created a PDF with only one PDF form field, that’s why you can not map the other fields, there is only one.
Regarding the email error, it’s being caused by the non-working field map layouts.
Open all unused, test, and failed Field Map Layout and change “Attach file to Email notifications” to “NO” then click “Save Field Map”.
Or – – it’s better to delete all unused, test, and failed “Field Map Layouts” that are associated with the Formidable Form.
To delete all unused, test, and failed “Field Map Layouts”;
1. Select the “Select the form to export data from:”
2. Select the “Field Map to use:”
3. Scroll to the bottom of the field mappings and click “DELETE ENTIRE FIELD MAP”, and confirm the action.
4. Repeat until all unused, test, and failed “Field Map Layouts” are deleted.Then test and let us know the outcome while we remain at your service.
Confirm the following;
– PDF’s are PDF Forms with PDF text, radio button and/or checkbox form fields?
– You are able to Export the DEMO pdf form after entering data into the Demo form?If all are confirmed, please email a sample PDF to support AT formidablepro2pdf DOT com.
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Thank you. We were able to access the site.
It appears the Health_History…PDF has not been turned into a form using Adobe Acrobat or other PDF form creation software which is required for the plugin to ‘merge’ data to the form fields. We converted the PDF into a form with one field and all works as expected. Here is an example of the merged document.
If you need assistance with turning the pdf into a PDF Form, please consider this Fiverr gig to complete the task for you.
We’ll check into why the error message was not accurate and submit an update soon to fix message to WordPress.org.
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Thank you, however, the Lost Password page is missing from the site (404 Error) https://shouldertoshoulder.com/lost-password/
We are at a loss. Would you try creating a new account, but this time enter our email address and select “send password to user”?
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It appears your account has expired and requires a new key to continue. Please click here to obtain a new key.
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What is your order number?
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Using copy/paste to post the credentials we are receiving a “ERROR: Invalid username. Lost your password?” message from two different IP’s and three browsers. I’m afraid the credentials are not allowing us access to the site. Please enter our email address into the account so that we may try changing the password. support AT formidablepro2pdf DOT com.
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Still not working, please check credentials again and let us know…
Form received, however, credentials were invalid. Please check and advise, as we remain at your service.
Odd, our system shows the key as actively creating PDF’s. We have not see an error like this before, if it is possible for us to login to your installation to troubleshoot the issue, please complete this form.
If not possible, we will try to troubleshoot with the following;
– Has PRO2PDF successfully produced any PDFs on the site? If yes, please explain.
– Verify the PDF form is not a LiveCycle Form and also does not contain Adobe “Signature” form fields.
– Provide screenshots of; “Under the Hood” tab and the “Export” Tab with the Form, Dataset, and Field Map Layout selected and include all the mapped fields.We remain at your service.
We show the key for your order #9832 is currently active and in use (22 pdf’s created) on https://shouldertoshoulder.com/
Please confirm the site above and that you are still receiving the error.
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Open all unused, test, and failed Field Map Layout and change “Attach file to Email notifications” to “NO” then click “Save Field Map”.
Or – – it’s better to delete all unused, test, and failed “Field Map Layouts” that are associated with the Formidable Form.
To delete all unused, test, and failed “Field Map Layouts”;
1. Select the “Select the form to export data from:”
2. Select the “Field Map to use:”
3. Scroll to the bottom of the field mappings and click “DELETE ENTIRE FIELD MAP”, and confirm the action.
4. Repeat until all unused, test, and failed “Field Map Layouts” are deleted.Then test and let us know the outcome while we remain at your service.
We are glad you are finding the plugin useful! Be sure to delete any test, unfinished, incomplete or unused field map layouts. If the problem(s) still exist, then, yes, we’d like to take a look and see if we can find any issues. Please complete this form to provide access.
Also, please provide the names of the field map layouts you are experiencing issues with.
FYI… We have seen the Formidable -1 issue arise from a browser cache error. But you’d see the same result if you try to add a new field and would be fixed by logging out/in to WP.