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Viewing 25 posts - 1,676 through 1,700 (of 2,504 total)
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  • admin
    Keymaster

    It appears you activation has expired, you’ll need to purchase a new activation key from the site here.

    We remain at your service.

    in reply to: Bug on your site, Demo #11452
    admin
    Keymaster

    We have double-checked all demos on the site and all are working as expected.

    Based on the error it is possible that data was entered into an email, URL, or image field but the data did not pass validation.

    Please paste a link to the demo that is experiencing an error as we remain at your service.

    admin
    Keymaster

    So far our programmer has not been able to locate the issue and he is now offline until the weekend.

    We will try again then. You are welcome to request a refund if the time is too much.

    in reply to: Doesn\'t work on multisite #11427
    admin
    Keymaster

    The plugin license will allow the plugin to work on sites on a multi-site installation. However, do not activate the plugin for all sites, but instead activate each site individually. You can order more sites or change your form count to the site count.

    For instance, if you need 5 sites to use the plugin and you ordered the 1-SITE | 10-FORMS version, you can request 4 of the forms to be moved to the site count, changing your plan to 5-SITES | 6-FORMS.

    Let us know if the above helps the issue you are having, or if more assistance is needed we remain at your service.

    in reply to: sales q #11422
    admin
    Keymaster

    Yes, you are able to display download links using formidable views for admins only or use the plugin’s export tab.

    We remain At Your Service let us know if you need any help.

    in reply to: Error in renewing my activation key #11420
    admin
    Keymaster

    Should already be working now… Let us know if you have any issues as we remain at your service.

    in reply to: Error in renewing my activation key #11418
    admin
    Keymaster

    The upgrade total is $16. Click here to complete the payment process.

    We remain at your service.

    in reply to: Error in renewing my activation key #11410
    admin
    Keymaster

    It may be a browser cache issue as the form has just been retested and appears to be working correctly.

    Nonetheless, we can provide a direct link to upgrade manually, what is your original order number (not key) and which version do you wish to upgrade to? Also, do you want to add any more forms or sites at $1 each?

    in reply to: Payment error #11408
    admin
    Keymaster

    Thank you for letting us know, there was a JS error caused by a new plugin. All is working correctly now.

    We remain at your service.

    in reply to: Filename in email #11405
    admin
    Keymaster

    A work-around is to provide a link to the PDF in the email using the shortcode, which will allow the use of Formidable’s shortcodes as the PDF filename.

    We will look at the functionality again to see if there is anything we can do and let you know via this support thread. You may also request a full refund if you are not able to use the plugin.

    We remain at your service.

    in reply to: Can't get checkboxes to work #11399
    admin
    Keymaster

    The way around using the Formidable Field “label” is using the Formidable Pro Checkbox/Radio Button “Separate values” function. Check the “Use separate values” checkbox and then you can set the value to 1,2,3 or anything else. Paste the same value in the PDF field’s ‘Export Value’. Then, you can change the option label without affecting the PDF data merge.

    We remain at your service.

    in reply to: certificate PDF #11396
    admin
    Keymaster

    Yes, there are many users who are using the plugin for exactly this purpose.

    Let us know if you need any assistance setting up the certificate as we remain at your service.

    in reply to: question about options. #11384
    admin
    Keymaster

    Yes, both options are possible.

    1. The email could also include a link to the password-protected & encrypted PDF.

    2. The password could be the same for every document, or could even be different based on other form factors.

    We remain at your service.

    in reply to: Intranet Site #11382
    admin
    Keymaster

    This Intranet Version of the plugin is for intranet installations, however, you must also install PDFtk and will not have the ability to merge signatures or images.

    We remain at your service.

    in reply to: Error when installing #11371
    admin
    Keymaster

    Very interesting. Did you have any custom code snippets or was it a clean install of Code-Snipped? Did you reinstall Code-Snipped successfully? Was it this plugin? https://wordpress.org/plugins/code-snippets/

    We remain at your service.

    in reply to: Doubts with formidablepro2pdf and Formidable form #11339
    admin
    Keymaster

    You can use the 1 SITE | 10 FORMS on two domains if you ask us to change the order to 2 SITES | 9 FORMS or if you add a $1 upgrade you can have 2 SITES | 10 FORMS.

    Yes, you will also need to purchase Formidable Forms Pro if you want the added PRO features.

    Yes, you can offer customers a downloadable PDF with the fields they have filled out on the form. All entries have a unique ID and/or you can add a auto-increment counter.

    Let us know if you have any other questions as we remain at your service.

    in reply to: Variables and If Statements #11330
    admin
    Keymaster

    PRO2PDF DOES NOT create complex PDF documents or recongnize Formidable’s conditional (if) statements, the plugin simply fills pre-existing PDF fields based on user-defined field map layouts.

    However, we simulate complex PDFs by using hidden Formidable fields, stacked PDF fields, redirected forms, and/or multiple field map layouts.

    Let us know if you would like specific suggestions on producing desired PDF results.

    We remain at your service.

    admin
    Keymaster

    All your account settings appear fine on our server. Please email a screenshot of the plugin’s “Activate” tab and let us know if WP or any plugins were updated since merging PDFs was working. Or, complete this form to request login support.

    We remain at your service.

    admin
    Keymaster

    Our senior programmer is troubleshooting the issue but so far has not found a solution. Please work with Formidable to find out why the HTML emails are not working correctly, that may fix the attachment issue. In the meantime we have recreated your environment locally and will continue researching solutions.

    We remain at your service.

    in reply to: Checkbox and Radiobutton Values not shown #11301
    admin
    Keymaster

    Regarding Radio Buttons, you MUST name all PDF options the same, and change the “Radio Button Choice” value of each to match (use copy/paste) each value from the Formidable Form radio button field.

    In your PDF: Change the name of “Privatkunde” to “PrivatGewerblich” and change the “Radio Button Choice” value from Choice1 to the corresponding Formidable Radio Option (use copy/paste)
    THEN also change the name of “Werkstatt” to “PrivatGewerblich” and change the “Radio Button Choice” value from Choice1 to the corresponding Formidable Radio Option (use copy/paste)
    THEN in the PRO2PDF Field Map Layout, map the corresponding Formidable Radio Field to the “PrivatGewerblich” PDF field.

    For Checkbox fields, do the same as above EXCEPT each PDF checkbox field must have a unique name and you must map the Formidable Checkbox Field to each of the PDF checkbox options.

    Let us know if you need further assistance or complete this form if you would like us to login and setup the first Radio and the first checkbox for you free of charge.

    We remain at your service.

    in reply to: Checkbox and Radiobutton Values not shown #11299
    admin
    Keymaster

    Are you able to send the PDF to support AT formidablepro2pdf DOT com?

    If not, let us know which PDF Forms editor you are using so that we may reference the correct setting names.

    We remain at your service.

    in reply to: Gravity forms #11294
    admin
    Keymaster

    We have helped many Gravity Forms users convert to Formidable, however, at this time we have no plans on expanding the plugin to work with Gravity Forms.

    We remain at your service.

    admin
    Keymaster

    This request has been sent to our senior programmer for troubleshooting. The HTML email functionality also appears to not be working, which could be the cause of the attachment issue. Please allow 1-2 more days for the programmer to review the issue.

    We remain at your service.

    in reply to: Where do I find my activation code? #11276
    admin
    Keymaster

    Your activation key was re-emailed to you and your email address has been linked to your account which will allow you to login to the site to view your activation key(s).

    We remain at your service.

    admin
    Keymaster

    “don’t receive any filed in the notification mail.”

    Not receiving fields ‘in’ the email? Is the PDF attached to the email? Would you like us to log in and check the functionality? If yes, please complete this form.

    We remain at your service.

Viewing 25 posts - 1,676 through 1,700 (of 2,504 total)