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Please complete this form if you are able to provide access to the WP installation so we can further check the plugin.
If your are not able to provide access;
1 – Confirm you are typing the apostraphe ‘ symbol from the keyboard? If not, where is the ‘ symbol coming from?
2. Try creating a new form with one text field and a field map layout to merge the form to a new PDF form with one text field, then type same with the keyboard (not copy/paste) “King Mongkut’s University of Technology Thonburi”
3. Let us know the results.We remain at your service.
Try changing the font, which font are you using for the PDF text field?
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Check the newest update, and advise if you have any further issue.
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Please complete this form to provide us with access.
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Admin access is required for new installations, then admin can select ‘Allow “Editor” user roles to access the plugin?’ option under the settings tab to allow “Editor” role access.
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Was the prior version of the plugin working for you, or is this a new installation?
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The plugin has been tested and is fully compatible with WP 4.7, try reverting back and updating again, your update may have failed.
Complete this form if you would like us to login to check your installation.
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No, it will not erase your mapping. However, if you add, remove, or rename the PDF fields the mapping will be affected as follows;
ADD FIELD = New field becomes available in “PDF Form Field Name” dropdown list.
DELETE OR RENAME FIELD = Mapping in Field Map Layout defaults to the first field in “PDF Form Field Name” dropdown list.We remain at your service.
Yes, simply use the Field Map Layout screen to upload the new PDF, be sure the name is the same. The plugin will overwrite the existing file.
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Any paid version will allow for the functionality you require. Any data forms will need to be created in Formidable Pro, you may be able to complete this task with the $15 version which allows up to 2 Formidable forms to merge to any number of PDF forms, which will allow the data to merge to any number of separate layouts (PDF forms).
We are happy to help you with your project though free support or paid customization if you want us to create some or all of the desired functionality.
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The unexpected functionality you are experiencing is not something we’ve seen with any other installation and we did not ‘design’ our plugin to take a site down for any reason, that indeed would be crappy! Instead, you are the first user to find the bug, which is also crappy!
Complete this form if you would like us to take a look at your installation and make any changes necessary to the plugin for your installation to operate correctly.
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The activation key will only work for the number of purchased sites. We can move one or more of your form count to your site count, i.e. if you purchased a 1-SITE | 10-FORMS key we can change it to 2-SITE | 9-FORMS or you can add an additional sites or forms at $1 each using the upgrade form. Provide us with your order number to make a change to your account.
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1. Please elaborate on “options to export are still showing [empty]” we are not clear on your question/issue.
2. Each of the PDF checkbox fields “EXPORT VALUE”, MUST match it’s corresponding Formidable field option value. All Checkbox group options must have unique names and be mapped in the Field Map Layout. However, all Radio Button group options must share the same name and only mapped once in the field map layout.
If you would like to send us your PDF we can make the necessary changes to your checkbox fields and test the form on our server which will allow us to be specific with the instructions needed to complete your desired task. Send to support AT formidablepro2pdf DOT com, or click here to request login support.
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Each PDF checkbox field must have a unique name and you must map the Formidable Checkbox Field to each of the PDF checkbox options in the Field Map Layout. Confirm you are setting the PDF Checkbox field’s EXPORT VALUE to the Formidable Form’s Checkbox value by using copy/paste. (If the Formidable checkbox value is too long or contains special characters, then use Formidable’s “Separate Values” function)
Regarding Radio Buttons, you MUST name all PDF options the same, and change the PDF Radio Button EXPORT VALUE of each option to match (use copy/paste) each value from the Formidable Form radio button field options. (Again, if the Formidable checkbox value is too long or contains special characters, then use Formidable’s “Separate Values” function)
If you need further assistance, are you able to send the PDF to support AT formidablepro2pdf DOT com?
If not, let us know which PDF Forms editor you are using so that we may reference the correct EXPORT VALUE setting name.
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It appears you activation has expired, you’ll need to purchase a new activation key from the site here.
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We have double-checked all demos on the site and all are working as expected.
Based on the error it is possible that data was entered into an email, URL, or image field but the data did not pass validation.
Please paste a link to the demo that is experiencing an error as we remain at your service.
So far our programmer has not been able to locate the issue and he is now offline until the weekend.
We will try again then. You are welcome to request a refund if the time is too much.
The plugin license will allow the plugin to work on sites on a multi-site installation. However, do not activate the plugin for all sites, but instead activate each site individually. You can order more sites or change your form count to the site count.
For instance, if you need 5 sites to use the plugin and you ordered the 1-SITE | 10-FORMS version, you can request 4 of the forms to be moved to the site count, changing your plan to 5-SITES | 6-FORMS.
Let us know if the above helps the issue you are having, or if more assistance is needed we remain at your service.
Yes, you are able to display download links using formidable views for admins only or use the plugin’s export tab.
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Should already be working now… Let us know if you have any issues as we remain at your service.
The upgrade total is $16. Click here to complete the payment process.
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It may be a browser cache issue as the form has just been retested and appears to be working correctly.
Nonetheless, we can provide a direct link to upgrade manually, what is your original order number (not key) and which version do you wish to upgrade to? Also, do you want to add any more forms or sites at $1 each?
Thank you for letting us know, there was a JS error caused by a new plugin. All is working correctly now.
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