January 12, 2017 at 12:51 pm #11609
I have been using this plugin for over year and suddenly it has quit working.
On the “Export” tab I have the following error message: You can generate only 1 PDF form, because your server has to have PHP shell_exec() command enabled for PDF generation. Alternatively, you can activate Formidable PRO2PDF if you want to use more forms.
The “Activated Forms” tab shows my website and form are activated.
I noticed “Under the Hood” has an entry “Trial: Yes.”
What do I need to do here? Do I need a new activation code, if so how do I get that?January 12, 2017 at 4:37 pm #11621January 13, 2017 at 8:34 am #11628
I am not seeing how to get a new activation code. I see the “1 Site | 1 Form Free version.” At the bottom of that column, it says “Unlock all for just $2” and then there is a “30 day trial” button.January 13, 2017 at 8:41 am #11629
The new code requires the purchase of one of the versions on this page. If you had the 2-Form|1-Site version, then select that version’s button. The 1-Form|1-Site version does not have an annual option.
By individual request and approval, we also offer a 3-year paid in full (and receive 5 years) and a 5-year paid in full (to receive a lifetime version).
We remain at your service.January 13, 2017 at 8:44 am #11630
Okay, so does the “Just 2 dollars” buy me that version? What happens after the 30-day trial?January 13, 2017 at 8:47 am #11632
With the $2 version, the plugin reverts back to the free version after 30-days.
We remain at your service.January 13, 2017 at 8:52 am #11633
So what I hear you saying is that I need to buy the $15 product to get more than 30 days of usage, is that correct?
FYI, this is a one page site for a non-profit, with two additional pages available 3 months out of the year to accept college scholarship applications. The form is in the scholarship section. They really don’t need more than 1 form, and they don’t even need that for a full year.January 13, 2017 at 9:37 am #11634
If you only have one form, and don’t need the paid features, then you can use the free version forever.
If you have been using the free version, then the issue is not related to the activation key, it’s likely a merge issue.
We digress, regarding your initial support request, please provide more detailed information regarding “suddenly it has quit working.” Are you receiving an error, if so when and what message are you receiving?
We remain at your service.January 13, 2017 at 10:45 am #11636
When I go to the Form2PDF Pro tab, at the top it says:
You can generate only 1 PDF form, because your server has to have PHP shell_exec() command enabled for PDF generation. Alternatively, you can activate Formidable PRO2PDF if you want to use more forms.
When I try to export using the export tab, I get the message:
There was an error generating the PDF file.
This activation code is not valid.
I can send you the url which has my key in it if that helps (probably in a private message.)
Thanks!January 13, 2017 at 3:35 pm #11650
We are aware of an issue where a failed merge produces an inaccurate error message. If you have never registered the plugin, then the error is likely a merge error.
Complete this form if it is possible for us to login to your installation so that we may find the issue.
Or, if not possible, then try creating a new field map layout with just one mapped field to a new PDF with one field to see if the merge function works. If it works, then you’ll need to troubleshoot the merge itself by trying to merge one field to the PDF form, to make sure the PDF form is not missing or corrupt. Then we recommend duplicating the existing field map layout, and deleting one field at a time and checking the merge function to find the issue.
We remain at your service.