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Viewing 25 posts - 1,401 through 1,425 (of 2,488 total)
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  • in reply to: Pricing Question #15279
    admin
    Keymaster

    The easiest way is to purchase the TRIAL version then use the UPGRADE link to upgrade to the 2-Form|1-Site version and you’ll be able to add additional sites at that time.

    We remain at your service.

    in reply to: Pricing Question #15274
    admin
    Keymaster

    You can upgrade to the 2-Form and add 1 additional site for $1, as each site on a multisite install needs a license. To add an additional site, purchase the 2-Form | 1-Site version and then upgrade to add 1 additional site.

    We remain at your service.

    in reply to: Purchase Option #15269
    admin
    Keymaster

    You’ll need to refer your Formidable Forms question to the Formidable Forms team at http://www.formidableforms.com.

    Regarding PRO2PDF, you can always upgrade by only paying the difference. See the upgrade options here.

    We remain at your service.

    in reply to: Cant use plugin after purchase!!! #15234
    admin
    Keymaster

    Your issue is with Formidable Forms (www.formidableforms.com), not PRO2PDF, would you like us to refund your purchase?

    FYI, numbers input into a text field just fine…

    in reply to: Cant use plugin after purchase!!! #15231
    admin
    Keymaster

    PRO2PDF works with the free version of Formidable Forms, you don’t ‘need’ the PRO version if you don’t need the PRO version’s features.

    Let us know if you still need a refund as we remain at your service.

    in reply to: Cant use plugin after purchase!!! #15228
    admin
    Keymaster

    You MUST also install the Formidable Forms plugin, our plugin (PRO2PDF) is an add-on plugin to Formidable Form.

    Let us know if you are unable to install Formidable Forms as we remain at your service.

    in reply to: Formidable plugin not found #15227
    admin
    Keymaster

    You MUST also install the Formidable Forms plugin, our plugin (PRO2PDF) is an add-on plugin to Formidable Form.

    Let us know if you are unable to install Formidable Forms as we remain at your service.

    in reply to: Server timeout #15154
    admin
    Keymaster

    PDFtk will not merge images, our server uses ghostscript and imagemagick which we do not support on other servers due to the various versions and endless configuration possibilities.

    Consider using links to the PDFs in the body of the ‘On Submit’ email or replacing Formidable’s AJAX loading image to something else that promotes additional waiting time.

    We remain at your service.

    in reply to: Server timeout #15152
    admin
    Keymaster

    Images (and signatures) are not supported with the use of a local PDFtk installation, and unfortunately, there is no work-around other than using the remote PDFtk service.

    We remain at your service.

    in reply to: Server timeout #15148
    admin
    Keymaster

    Merge times may be sped up by;
    1. Optimize the PDFs so they are as small as possible. (This may involve recreating the PDFs from scratch)
    2. Installing PDFtk on your server.
    3. Email links to merged PDFs using the PRO2PDF shortcode rather than generating the PDFs upon submit.
    4. 30-mins is a huge exaggeration when the actual time for a 4mb file is actually around one minute.

    We remain at your service.

    admin
    Keymaster

    Yes, hidden fields may be used to merge pre-set information to PDF forms, HTML fields may also be used however, PDFs do not render HTML so the data from HTML fields would be plain text. and Formidable Forms has REST API functionality.

    Let us know if you have any specific questions as we remain at your service.

    in reply to: Tables in Repeating Sections. #15127
    admin
    Keymaster

    FYI: Conditional statements like [if x equals=”SOMETHING”] [/if x] will also work in the new “Formidable: Dynamic” text area.

    in reply to: Tables in Repeating Sections. #15126
    admin
    Keymaster

    We have added the [1111 show 4332] functionality to the latest plugin update. To achieve the functionality, select the new “Formidable: Dynamic” option from the “Webform Data Field ID” dropdown field in the field map layout.

    The resulting text area can accept most Formidable shortcodes, such as: [1111 show=4332], [1111 show=4332 show_info=1234], [frm-field-value field_id=x entry="y"], and even view shortcodes [display-frm-data id=555]!

    Give it a try and let us know if you need assistance as we remain at your service.

    in reply to: Add a signature #15123
    admin
    Keymaster

    Currently, PRO2PDF only supports Formidable’s signature add-on plugin. Install the add-on and then map the signature field to a PDF text field (not a PDF signature field)

    We remain at your service.

    in reply to: Add a signature #15092
    admin
    Keymaster

    Please elaborate on your question. Are you referring to an online signature service such as Adobe e-sign or docusign? Or, are you referring to Formidable’s signature add-on plugin?

    We remain at your service.

    in reply to: Database errors #15086
    admin
    Keymaster

    We logged in and the existing field maps appear to be working as expected, how can the issue to reproduced?

    We remain at your service.

    admin
    Keymaster

    This new demo has been created, and includes a free template download.

    Let us know if you have any questions as we remain at your service.

    admin
    Keymaster

    Name of the field is not relevant to the value. You must match the PDF “EXPORT VALUE” to the Formidable Saved Value. PDFEscape is not unique or different than Acrobat. You are not setting up the PDF correctly.

    Are you able to provide a PDF so we may offer assistance specific to your form?

    We remain at your service.

    in reply to: Some field aren\'t mapping #15059
    admin
    Keymaster

    Here’s a link to your PDF working on our server. We have not received a login support request, you can also create a PRO2PDF template from the TEMPLATES tab and attach it to an email. How would you like us to help?

    We remain at your service.

    admin
    Keymaster

    Use the Radio Button help page and the Checkbox help page to setup your PDF and field maps. If you need more specific assistance, email your PDF Form as an attachment to support AT formidablepro2pdf DOT com.

    We remain at your service.

    in reply to: Some field aren\'t mapping #14976
    admin
    Keymaster

    We checked the PDF, although the file is a bit too large, all appears to be working as expect on our server.

    Regarding the Radio Button size, our plugin does not have functionality to change the size of fields, it may be a font size issue which is set in the PDF form creation software.

    Which PDF Form creation software are you using? We are willing to take a look at your field map layout if you complete this form.

    We remain at your service.

    in reply to: How to PDF's to all emails on submitted forms #14827
    admin
    Keymaster

    Our plugin merges Formidable Form data to PDF Forms. You would first need to create a PDF Form before using our plugin. No worries, if you have purchased PRO2PDF we can issue a refund, just reply with your order number.

    We remain at your service.

    in reply to: Update to License Code Not Active #14747
    admin
    Keymaster

    The expiration of the current activation key was updated this morning to: 2018-05-19 00:00:01 Please refresh your Activated Forms tab to see the new expiration date. Let us know if all is as expected.

    We remain at your service.

    in reply to: plugin dont work #14738
    admin
    Keymaster

    1. For PDF checkboxes, uniquely name each PDF checkbox field in the group and make sure the “EXPORT VALUE” for each field matches the Formidable Checkbox option value. Then map each PDF Checkbox to the corresponding PDF Checkbox field.
    **If further checkbox support is needed, email the PDF and a link to the web form to us so we may be more specific to your form.

    2. You have two field map layouts that for the same form that are set to send a PDF attachment. Delete the other/unused or abandoned field map layout to fix your attachment issue.

    We received your login support request form, however, there are no outstanding issues with your installation that we are aware of.

    We remain at your service.

    in reply to: Database errors #14602
    admin
    Keymaster

    We will need to access the site, and if there is a db issue we will also need FTP access. Please complete this form.

Viewing 25 posts - 1,401 through 1,425 (of 2,488 total)