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Viewing 25 posts - 1,301 through 1,325 (of 2,504 total)
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  • in reply to: Split: Character settings #16244
    admin
    Keymaster

    By Tuesday we should know.

    We remain at your service.

    in reply to: Please Help #16218
    admin
    Keymaster

    We are a third-party add-on to the Formidable Forms plugin. You MUST install the Formidable Forms plugin to use this PRO2PDF plugin.

    We remain at your service.

    in reply to: Split: Character settings #16214
    admin
    Keymaster

    We will investigate Hebrew letters and update you soon.

    We remain at your service.

    in reply to: clear button search #16205
    admin
    Keymaster

    This is a question for the great support team at Formidable Forms. This forum only supports the PRO2PDF plugin.

    We remain at your service.

    in reply to: Character settings #16201
    admin
    Keymaster

    We replied to your request here.

    in reply to: Split: Character settings #16200
    admin
    Keymaster

    The option is on the plugin’s “EXPORT TAB” just below the “Attach file to Email notifications” option, labeled “Language support:”.

    We remain at your service.

    in reply to: Form and PDF not merging #16197
    admin
    Keymaster

    Our apologies, it appears our response by email did not reach our server and was not forwarded to you… Here’s the response we sent on July 19 at 9:52am….

    “If you have more than one field map layout for a Formidable form, you must deselect the email option on all non-working field map layouts, also it would be better to delete all abandoned layouts.

    Let us know if you are not receiving the PDF after the above has been confirmed. We remain at your service.”

    admin
    Keymaster

    Ah yes, the issue is only resolved for multiselect fields in repeatable sections, we will fix the multiselect issue with regular dropdown fields and update you again when the fix is ready for download.

    We remain at your service.

    admin
    Keymaster

    Did you update the plugin to the latest version?

    We remain at your service.

    in reply to: License Issue #16179
    admin
    Keymaster

    It appears the site’s unique ID was replaced on 2017-07-27 at 14:51:58 which caused the issue, which is now resolved.

    We remain at your service.

    admin
    Keymaster

    We have release an update which addresses the issue, please update the PRO2PDF plugin to correct the dropdown field’s multiselect merge.

    We remain at your service.

    in reply to: Help #16176
    admin
    Keymaster

    Sure, we can likely help. Use this form to submit your support request.

    We remain at your service.

    in reply to: PDF #16175
    admin
    Keymaster

    We offer a $10 add-on plugin to save the PDF in a folder on local web server. Other than sending by email, we do not offer any other PDF saving method. Microsoft Outlook may offer some additional email and attachment handling automation.

    Legality of Formidable’s e-signature is dependent on your industry standards. We use it combined with the IP and email addresses in the insurance industry for legal acceptance. Formidable Forms answered the question about their signature plugin this way.

    admin
    Keymaster

    For repeatable sections, you must use one of the two repeatable format options located in the “Format” dropdown on the field map layout.

    For multiple selection functionality, there appears to be a bug, we will work on this and update you soon. Thank you for the support request.

    We remain at your service.

    in reply to: I need help with the plugin #16165
    admin
    Keymaster

    Not directly, however, you may add Formidable Views by selecting “FORMIDABLE: DYNAMIC” from the “Webform Data Field ID” dropdown in the field map layout. Or, create a new form that imports the required data from various datasets using Formidable’s Get Value from Entries shortcode then create the field map layout to map your PDF.

    Let us know if you need assistance specific to achieving your goal.

    We remain at your service.

    in reply to: Mapping multiple form fields to one field on the PDF #16163
    admin
    Keymaster

    Sure, we can help but we need more specific information about what you are trying to accomplish.

    BTW, a calculated text field has nothing to do with numbers, it’s specifically for combining text fields.

    We remain at your service.

    in reply to: License type #16158
    admin
    Keymaster

    Updates will not cease. All licenses with the exception of the Intranet Version are the subscriptions required for the extended functionality.

    We remain at your service.

    in reply to: License Issue #16115
    admin
    Keymaster

    We replied by email yesterday at 5:22 p.m.PST with a work-around and example merge to your username @kritiwsi************.com.

    The reply included…

    We have found a work-around but have not found the cause of the issue. Our senior developer is not available until Monday, so we have added an additional site to your license and all is working as expected. Our senior developer will need to look at the server on Monday to determine the cause and final solution.

    Here’s an example merge.

    We remain at your service.

    in reply to: License Issue #16101
    admin
    Keymaster

    All seems okay with the account on our server, it’s possible the error message is not reporting correctly and there’s actually an issue with the merge, not the license. Complete this form if you are able to provide access to the site.

    If not, let us know the following;
    . How many forms are linked to field map layouts on the site?
    . Have you tested all field map layouts on the site with the same error result?
    . If there is only one form/layout, email the Formidable Form Export .xml and PDF files to support AT formidablepro2pdf DOT com for further evaluation.

    We remain at your service.

    in reply to: License Issue #16095
    admin
    Keymaster

    What issue are you finding when you attempt to enter a support request in any other forum? We’ve tested each without issue… http://www.formidablepro2pdf.com/support/

    We remain at your service.

    in reply to: License Issue #16094
    admin
    Keymaster

    What is your PRO2PDF order number?

    We remain at your service.

    in reply to: Doesn't work #16088
    admin
    Keymaster

    Complete this form if you’d like us to login to your server and take a look. Or, email the PDF and the Formidable Form Export .XML file to support AT formidablepro2pdf DOT com for further evaluation.

    We remain at your service.

    in reply to: Mapping multiple form fields to one field on the PDF #16086
    admin
    Keymaster

    One solution would be to use add a hidden “Text Calculation Field” to your form to add the various fields to just one field, then map the PDF to the hidden field. Let us know if the solution will work for this situation.

    We remain at your service.

    in reply to: License Conflict Issue #16073
    admin
    Keymaster

    What is your order number?

    We remain at your service.

    in reply to: Open_basedir restriction warning #16068
    admin
    Keymaster

    Try adding this line to wp-config.php after: define(‘WP_DEBUG’, false);

    putenv(‘TMPDIR=/tmp/upload’);

    We remain at your service.

Viewing 25 posts - 1,301 through 1,325 (of 2,504 total)