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Provide full details of the desired end result so we may offer assistance.
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It appears the site’s hosting provider has disabled the shell_exec function in php.ini. Contact the provider and request that shell_exec be enabled.
Let us know if you have any further issues.
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Then the issue is not the activation key…
… try merging a PDF from the plugin’s EXPORT tab and let us know the result…
… and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.
We remain at your service.
Two activation keys were purchased, order #’s 33103 and 34247. 33103 expired on April 23, 2022, the other key is active with a key ending in “94D6E” expiring on January 26, 2023.
If you confirm that your key is correct then try merging a PDF from the plugin’s EXPORT tab and let us know the result, and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.
We remain at your service.
Two activation keys were purchased, order #’s 33103 and 34247. 33103 expired on April 23, 2022, the other key is active with a key ending in “94D6E” expiring on January 26, 2023.
If you confirm that your key is correct then try merging a PDF from the plugin’s EXPORT tab and let us know the result, and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.
We remain at your service.
Send an email to support@formidablepro2pdf.com from your new email address and include the PRO2PDF Activation Key.
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We are experiencing a server issue but working on it and expect the issue to be resolved as soon as possible.
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Thank you for your support request, it caused us to discover that our server is experiencing an outage however, we are working on it now and expect to be back online as soon as possible.
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Thank you for your email. Our apologies for the inconvenience. There appears to be a new issue that we are now trying to resolve. In the meantime, your account has been renewed for 2-years as requested.
Thank you for continuing to use PRO2PDF. We remain at your service.
This is not a known issue. We may need to login to troubleshoot.
Try changing the PDF text field font to a common font.
Try selecting the “Flatten” option on the Field Map Layout.Let us know the results from above actions, or, complete this form to have us log in and take a look.
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Check your spam folder as your key was emailed to the akowuah2000 address on the account.
We have emailed the key to you directly from our gmail account as well.
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– Goto PRO2PDF → SETTINGS and SELECT OPTION “Use field keys instead of field IDs” then click SAVE CHANGES
– EXPORT all four PRO2PDF Field Map Layouts from PRO2PDF → TEMPLATES → EXPORT
– IMPORT all four layouts from PRO2PDF → TEMPLATES → IMPORT
We remain at your service.Describe the difficulty you have with the automatic download.
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Make sure the plugin is updated to the latest version.
Try disabling all other plugins, then enable PRO2PDF, if it works, enable all other plugins one-at-a-time until the conflicting plugin is found.
Or, complete this form to have us log in to troubleshoot the issue.
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Sounds like a plugin conflict or a feature of a security plugin.
Try disabling all plugins except Formidable Forms and PRO2PDF, then test. If it works, then enable one plugin at a time and test until the conflicting plugin is found.
Or complete this form if you would like us to log in to troubleshoot the issue.
We remain at your service.
This is not a known issue…
Has PRO2PDF been updated to the latest version?
Has PRO2PDF ever worked on your WP installation?
Have you created more than one PRO2PDF template on your WP installation?
– If yes, do any of the other PRO2PDF templates work correctly?Let us know the answers to the above so that we may determine the issue.
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Yes, the Intranet Version is 100% offline. You are required to install PDFtk on your server. We do not offer support for PDFtk.
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We need additional information, what is your question or issue?
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No worries! We have refunded your account.
However, we use PRO2PDF on multistep forms all the time using View shortcodes in the
Formidable: Dynamicoption in the Field Map Layout. We can help you with your use case if needed, complete this form for additional information.We remain at your service.
The PDF form has fonts that are not compatible ‘MSungStd-Light’ and ‘UniCNS-UCS2-H’.
The Unicode extension can possibility work with Chinese characters using the Arial MS font, but there are 2 problems:
1. The font size is 40mb (so all PDFs will have 40mb+ size (if not flattened)), and;
2. Licensing issues because the font is not free. So it’s best if you use our newest plugin, E2Pdf. E2Pdf allows you to upload and use your own font(s).We can refund your order upon request.
We remain at your service.
Not all PDFs work in PRO2PDF. Only pdfs that are compatible with Adobe Acrobat.
. What program (or app) was the PDF created in?
. What is the file size of the original PDF Form?
. How many fields are in the Formidable Form?Optionally, you can forward the PDF form to support@formidablepro2pdf.com for us to take a look.
We remain at your service.
By default, merged PDFs are visible to all users. If your user can see the form’s On-Submit Message, then the user will also see the link to download the merged PDF form when the PRO2PDF shortcode is used inside the On-Submit Message Box.
Viewing PDFs may be limited by user roles and/or specific user IDs by setting the “Allow downloads only for roles:” and “Allow downloads only for user IDs:” options on the field map layout.
If users are redirected to a page or post – and you are not using the form’s On-Submit Message – follow these instructions to place the PRO2PDF shortcode inside a Formidable View and then place the view’s shortcode on the page or post.
Let us know if you have more questions.
We remain at your service.
If all has been working and now has issues, it’s likely due to server updates to PHP and/or a change to one or more PHP settings.
The following PHP settings are recommended to minimize timeout errors;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440We remain at your service.
PRO2PDF does not have a limit to the number of fields that may be mapped. The only limits are in your server’s PHP settings.
We have not tested any PDF forms with more than 700 fields. For that number, we recommend the following settings.
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440Feel free to adjust your server’s settings to maximize the wait time to merge as many fields as possible.
We remain at your service.
For faster support, use this form to provide login credentials.
Otherwise, upload the following to this form;
– Screenshot of the Formidable Checkbox on the form’s design page.
– Screenshot of the PRO2PDF field map layout showing the mapped checkbox field
– The original PDF form, or screenshot of the Checkbox’s “Export Value” field in the PDF.We remain at your service.