- This topic has 5 replies, 2 voices, and was last updated 1 year, 5 months ago by Andrew Morris.
June 16, 2022 at 1:06 am #46770
I have an error with my forms this morning. When trying to export, I get the below error:
There was an error generating the PDF file.
Your server wasn’t able to upload PDF file:
Can you help please?June 16, 2022 at 1:35 am #46771
I have spoken to my hosting provider and the following error is being returned
[16-Jun-2022 08:28:48 UTC] PHP Notice: Undefined variable: docxError in /home/cluster-sites/8/i/infernofire.online/public_html/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 497June 16, 2022 at 7:02 am #46774adminKeymaster
This is not a known issue…
Has PRO2PDF been updated to the latest version?
Has PRO2PDF ever worked on your WP installation?
Have you created more than one PRO2PDF template on your WP installation?
– If yes, do any of the other PRO2PDF templates work correctly?
Let us know the answers to the above so that we may determine the issue.
We remain at your service.June 17, 2022 at 1:16 am #46784
I have not recently updated PRO2PDF (not where it would affect recent functionality).
Yes, I’ve had this installed for almost 3 years and it has worked continuously.
Yes, I have 7 templates and none of them are working
There are no updates due for any pluginsJune 17, 2022 at 7:50 am #46786adminKeymaster
Sounds like a plugin conflict or a feature of a security plugin.
Try disabling all plugins except Formidable Forms and PRO2PDF, then test. If it works, then enable one plugin at a time and test until the conflicting plugin is found.
Or complete this form if you would like us to log in to troubleshoot the issue.
We remain at your service.June 17, 2022 at 8:06 am #46787Andrew MorrisGuest
Thanks – have submitted form for you to investigate