admin

Forum Replies Created

Viewing 25 posts - 851 through 875 (of 2,496 total)
  • Author
    Posts
  • in reply to: Dataset say "empty" #18514
    admin
    Keymaster

    The [empty] text comes from the “Use as Dataset Name?” radio button field found on the field map layout, it means the selected field is blank. Change the selected field to a field that uniquely defines the entry (dataset) and save the field map layout as shown in the demo video here: https://www.youtube.com/watch?v=zOA-rGyv-js&feature=youtu.be&t=133

    We remain at your service.

    in reply to: Pre-sale pdf email question #18512
    admin
    Keymaster

    Yes, PRO2PDF does not “save” PDFs, the plugin fills PDFs on demand based on data entries in Formidable Forms. You can use the Formidable Forms option “Do not store entries submitted from this form” if you do not want to save the web form data after the form is submitted and the email is sent.

    We remain at your service.

    in reply to: check boxes and radio buttons do not work #18503
    admin
    Keymaster

    You MUST change the PDF Checkbox field’s “EXPORT VALUE” to match the Formidable Checkbox field’s option value… (Use Copy/Paste) Currently, all your PDF field export values are set to “YES”. See the screenshot that was emailed to you…

    Let us know if you still need assistance as we remain at your service.

    in reply to: check boxes and radio buttons do not work #18500
    admin
    Keymaster

    Here’s another Checkbox example with a downloadable template.

    If you are still not able to make it work we can provide instructions specific to your forms if you upload your PDF and provide a link to your webform here on this form.

    We remain at your service.

    in reply to: Get started #18488
    admin
    Keymaster

    Complete this form if you’d like us to login and make sure your installation is working correctly.

    We remain at your service.

    in reply to: Get started #18486
    admin
    Keymaster

    Provide a screenshot of the shortcode and we’ll let you know how to fix it. E2Pdf support will respond to you directly.

    We remain at your service.

    in reply to: Where's the dataset #18484
    admin
    Keymaster

    If “actual screens don’t match” and “there is nothing showing below on my screen.”, then you have not uploaded a Adobe Acrobat compatible PDF Form (with existing acrobat form fields).

    We are willing to login and take a look at your installation or you can upload the PDF and a screenshot of the field map layout with the Form and Field Map Layout selected at the top to this form. Then, we will be able to provide specific instructions so you may successfully use the plugin.

    Alternativly, you may download the beta version of the replacement plugin called E2Pdf, which is much more intuitive, however, instruction videos will not be released for a couple of days.

    We remain at your service.

    admin
    Keymaster

    If data is not saved then the issue is not with PRO2PDF, contact Formidable Forms support here.

    We remain at your service.

    in reply to: some fields does not comes to pdf #18479
    admin
    Keymaster

    If field data is not saving in Formidable Forms, then PRO2PDF will not merge any data to the PDF. Any issue saving field data is a Formidable Forms support question, not PRO2PDF. However, before you ask them for assistance, ask your hosting provider to make the following PHP setting changes, and test the issue…

    memory_limit = 512M
    post_max_size = 512M
    output_buffering = 4096
    max_execution_time = 300
    max_input_vars = 4000

    Your password has been manually reset and emailed to the address on the account.

    We remain at your service.

    in reply to: Where's the dataset #18475
    admin
    Keymaster

    The [empty] text comes from the “Use as Dataset Name?” radio button field found on the field map layout, it means the selected field is blank. Change the selected field to a field that uniquely defines the entry (dataset) and save the field map layout.

    To use the local version of PDFtk, you must select the “Enable local PDFTK” option on the plugin’s SETTINGS tab, there is no need to edit the fpropdf.php file.

    We remain at your service.

    in reply to: Where's the dataset #18473
    admin
    Keymaster

    Refer to the pdflabs.com website to install PDFtk, we do not offer support for the PDFtk tool.

    We remain at your service.

    in reply to: Where's the dataset #18460
    admin
    Keymaster

    A “Dataset” is a “Formidable Entry”. (Dataset = Formidable Entry)

    The PDF is going to our server to use the PDFtk cross-platform tool. If you install PDFtk on your server, the PDF will stay on your server. NOTE: Signatures and images are not supported when using the local PDFtk option found on the plugin’s SETTINGS tab.

    We remain at your service.

    in reply to: Plugin Incomplete #18452
    admin
    Keymaster

    The zip file is the same, you must enter the activation key into the plugin’s “Activated Forms” tab to realize the features of the paid version.

    We remain at your service.

    in reply to: I need help to setup mapping to pdf #18449
    admin
    Keymaster

    No, you do not need to purchase Acrobat, you can use any PDF Form program or app that is Acrobat compatible like pdfescape.com or our new plugin, E2Pdf.com which is due to be release today or tomorrow.

    We have paused our fiverr gig, however, we are taking paid support request here on our site.

    We remain at your service.

    in reply to: Split: Upgrade licence problem. #18447
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset and the temporary credentials emailed to the address on the account.

    We remain at your service.

    in reply to: Pdf form no longer working #18420
    admin
    Keymaster

    If you are using the free version you can just reinstall the plugin. Be sure you export your template first as all will be lost when you reinstall.

    If you were using the paid version, please provide the order number, activation key, email address, or old URL so we can find your account.

    We remain at your service.

    in reply to: Multistep #18418
    admin
    Keymaster

    Yes, PRO2PDF will fill the non-disclosure form. You’ll also need Formidable’s Signature Plugin for the electronic signature requirement.

    Complete this form if you would like a quote for us to create any part of this project, or let us know if you have any questions along the way.

    We remain at your service.

    in reply to: Renewal #18412
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset, the temporary credentials were emailed to the address on the account.

    We remain at your service.

    in reply to: How to include user name with PDF document name in email? #18411
    admin
    Keymaster

    We’ve provided support for this question on this thread and by email. Reply to support AT formidablepro2pdf DOT com if you require further support.

    in reply to: Password Reset is not working #18410
    admin
    Keymaster

    We have answered your support request on this thread and by email. Please reply to support AT formidablepro2pdf DOT com for further assistance.

    We remian at your service.

    in reply to: Download shortcode #18407
    admin
    Keymaster

    What do you mean by “attach the name”?
    You may add Formidable’s User_ID field to the form, then…
    . Map the userID field to the PDF in the Field Map Layout

    Or, to use the user name in the PDF Filename,
    . Add the User_ID’s field_ID in the shortcode with the filename=”xyz” parameter, like this filename=[123] where [123] is the User_ID field.
    . And/or, add the User_ID’s field_ID to the “Name of Field Map (will be used as default filename):” field on the Field Map Designer.

    Let us know if you need further assistance as we remain at your service.

    in reply to: URL has changed and I can't get in to update account #18391
    admin
    Keymaster

    Our apologies for the issues you are having with the login process. Your password has been manually reset, the temporary credentials have been emailed to the address on the account.

    Let us know if you have any issues, as we remain at your service.

    in reply to: Pre-sale – create custom form to pdf #18386
    admin
    Keymaster

    You’ll need to create a PDF form for the web form data to merge to. Do you have the PDF Form, or a Word Doc you would like the final document to look like? Here’s the demo video of how to create the field map layout and add the shortcode to the web form.

    Complete this form if you need us to create the PDF or data merge.

    We remain at your service.

    in reply to: some values of formfields do not display in generated PDF #18382
    admin
    Keymaster

    If data in web form fields are filled after the form is submitted, then you’ll need to send the PDF as a link in the email by placing the PRO2PDF shortcode in the body of the email, or in a Formidable View.

    Let us know if you require more assistance as we remain at your service.

    NOTE: We have sent temporary login credentials to the email on the account.

    in reply to: Upgrade Or Renew #18368
    admin
    Keymaster

    Your upgrade is complete, thank you for using PRO2PDF.

    We remain at your service.

Viewing 25 posts - 851 through 875 (of 2,496 total)