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Complete this form if it is possible for us to take a look at the installation.
If not possible, try creating a PDF with only one field and a new Formidable Form with one field, then map and test. Let us know if the result is the same of a different message.
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Is the plugin installed on a an intranet server or the internet server?
If intranet, you’ll need to enable the “Enable local PDFTK” option on the plugin’s SETTINGS tab.
If internet, was the plugin ever working on the server, if so, what has changed since the plugin worked?
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Please refer to your paypal receipt for proof of any payments.
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– where can i find the PDF in the the file structure? i want to be able to FTP into the server and download them.
. PDFs may emailed as attachments, and are created on-demand – when a user clicks the link the PDF is downloaded to the users browser, desktop, or mobile – merged PDFs are NOT stored on the server – only the original PDF form with empty form fields is stored on the server. We can provide an add-on plugin to store PDFs on the server, click here to request.– i created a test form found here (http://agrilight.staging.wpengine.com/brad-test/) and at the bottom is the short code to one of the PDF’s that has been obtained from the addon, and you can see that its linking to a wp-admin/wp-ajax.php url with paramters. – how can i create shortcode that works like this?
. Shortcodes are created on the plugin’s EXPORT tab. Select the Form and Field Map Layout – then copy the shortcode below the dropdowns… You’ll need to change the dataset=”xxx” to dataset=[id] to generate a shortcode for the current entry if used in an email or in the form’s On Submit Message Box.
Take a look at the demo video and let us know if you have any other questions.
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– does an actual PDF file get created?
. Yes – and the free version also creates an actual PDF.“when we view the PDF is loaded the ajax-admin.php file, with a bunch of parameters.”
. We do not understand this statement/question/concern… are you able to elaborate?– from what i’ve read, the “Attach file to email notification” is only available on the paid version, but does that send a file or the same ajax-admin.php url in the email for the client to download.
. PDF attachments are a functionality of the paid version, however, the free version is capable of sending a link to the PDF in the body of the email using the shortcode.– is there a way that we can send the PDF as the content of the notification email to the user, and not as an attachment?
. We do not understand this question, “send the PDF as the content of the notification email”, emails are not capable of embedding a PDF file, however, you are able to sent the Formidable Form data as the content of the email.. are you able to elaborate further on this question?We remain at your service.
Yes, the PDF can be sent to any email address that you enter into the “TO”, “CC” or “BCC” fields of Formidable’s email notification.
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You’ll need to check with Formidable Forms, they are the provider of the form plugin. http://www.formidableforms.com/support
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If you are experiencing an issue where clicking NEXT on a Formidable Form is not advancing to the next form page, then the issue is likely due to a “required field”, “conditional logic”, or “data format”. In this case, the support request should be directed to the great support crew at formdiableforms.com/support.
We have experienced the same issues and found the input mask on the phone number field was causing the issue when users input something other than the required format.
If you still believe the issue is with the PRO2PDF plugin, please provide further details as to what our plugin is doing after clicking submit (or NEXT) after “Stage 1”.
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The [empty] text comes from the “Use as Dataset Name?” radio button field found on the field map layout, it means the selected field is blank. Change the selected field to a field that uniquely defines the entry (dataset) and save the field map layout as shown in the demo video here: https://www.youtube.com/watch?v=zOA-rGyv-js&feature=youtu.be&t=133
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Yes, PRO2PDF does not “save” PDFs, the plugin fills PDFs on demand based on data entries in Formidable Forms. You can use the Formidable Forms option “Do not store entries submitted from this form” if you do not want to save the web form data after the form is submitted and the email is sent.
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You MUST change the PDF Checkbox field’s “EXPORT VALUE” to match the Formidable Checkbox field’s option value… (Use Copy/Paste) Currently, all your PDF field export values are set to “YES”. See the screenshot that was emailed to you…
Let us know if you still need assistance as we remain at your service.
Here’s another Checkbox example with a downloadable template.
If you are still not able to make it work we can provide instructions specific to your forms if you upload your PDF and provide a link to your webform here on this form.
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Complete this form if you’d like us to login and make sure your installation is working correctly.
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Provide a screenshot of the shortcode and we’ll let you know how to fix it. E2Pdf support will respond to you directly.
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If “actual screens don’t match” and “there is nothing showing below on my screen.”, then you have not uploaded a Adobe Acrobat compatible PDF Form (with existing acrobat form fields).
We are willing to login and take a look at your installation or you can upload the PDF and a screenshot of the field map layout with the Form and Field Map Layout selected at the top to this form. Then, we will be able to provide specific instructions so you may successfully use the plugin.
Alternativly, you may download the beta version of the replacement plugin called E2Pdf, which is much more intuitive, however, instruction videos will not be released for a couple of days.
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If data is not saved then the issue is not with PRO2PDF, contact Formidable Forms support here.
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If field data is not saving in Formidable Forms, then PRO2PDF will not merge any data to the PDF. Any issue saving field data is a Formidable Forms support question, not PRO2PDF. However, before you ask them for assistance, ask your hosting provider to make the following PHP setting changes, and test the issue…
memory_limit = 512M
post_max_size = 512M
output_buffering = 4096
max_execution_time = 300
max_input_vars = 4000Your password has been manually reset and emailed to the address on the account.
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The [empty] text comes from the “Use as Dataset Name?” radio button field found on the field map layout, it means the selected field is blank. Change the selected field to a field that uniquely defines the entry (dataset) and save the field map layout.
To use the local version of PDFtk, you must select the “Enable local PDFTK” option on the plugin’s SETTINGS tab, there is no need to edit the fpropdf.php file.
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Refer to the pdflabs.com website to install PDFtk, we do not offer support for the PDFtk tool.
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A “Dataset” is a “Formidable Entry”. (Dataset = Formidable Entry)
The PDF is going to our server to use the PDFtk cross-platform tool. If you install PDFtk on your server, the PDF will stay on your server. NOTE: Signatures and images are not supported when using the local PDFtk option found on the plugin’s SETTINGS tab.
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The zip file is the same, you must enter the activation key into the plugin’s “Activated Forms” tab to realize the features of the paid version.
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No, you do not need to purchase Acrobat, you can use any PDF Form program or app that is Acrobat compatible like pdfescape.com or our new plugin, E2Pdf.com which is due to be release today or tomorrow.
We have paused our fiverr gig, however, we are taking paid support request here on our site.
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Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset and the temporary credentials emailed to the address on the account.
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If you are using the free version you can just reinstall the plugin. Be sure you export your template first as all will be lost when you reinstall.
If you were using the paid version, please provide the order number, activation key, email address, or old URL so we can find your account.
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Yes, PRO2PDF will fill the non-disclosure form. You’ll also need Formidable’s Signature Plugin for the electronic signature requirement.
Complete this form if you would like a quote for us to create any part of this project, or let us know if you have any questions along the way.
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