- This topic has 6 replies, 2 voices, and was last updated 2 years, 2 months ago by Eric.
April 11, 2018 at 10:07 am #18544EricGuest
I am getting the following error when trying to either download or preview the pdf from the admin as well as when viewing it in an email…
There was an error generating the PDF file.
Your server wasn’t able to upload PDF file: Could not resolve host name or service not known
Any ideas why this is happening?April 11, 2018 at 10:17 am #18545adminKeymaster
Is the plugin installed on a an intranet server or the internet server?
If intranet, you’ll need to enable the “Enable local PDFTK” option on the plugin’s SETTINGS tab.
If internet, was the plugin ever working on the server, if so, what has changed since the plugin worked?
We remain at your service.April 11, 2018 at 10:35 am #18546EricGuest
It is installed on an Internet server. It’s a dedicated server hosted with Rackspace. The plugin has been working for over a year now so I’m not sure what may have changed recently. I have tried a lot of different troubleshooting methods and no luck. I also just tried to find that setting you mentioned but I don’t see a settings page anywhere.April 11, 2018 at 10:39 am #18547EricGuest
I found the settings tab, enabled local PDFTK and i’m still getting the error unfortunately.April 11, 2018 at 12:16 pm #18548adminKeymaster
Complete this form if it is possible for us to take a look at the installation.
If not possible, try creating a PDF with only one field and a new Formidable Form with one field, then map and test. Let us know if the result is the same of a different message.
We remain at your service.April 11, 2018 at 1:48 pm #18549EricGuest
Hi, I just figured out the issue. After restarting some php services on our server it’s not working as it should. Sorry for the false alarm!April 11, 2018 at 1:49 pm #18550EricGuest
Correction… It’s *now working as it should