Pdf form no longer working

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This topic contains 3 replies, has 2 voices, and was last updated by  admin 5 months, 1 week ago.

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  • #18394 Reply

    msheahan
    Participant

    I have only one form we are using with formidablepro2pdf. I get a site not active when I go to the activated forms setting, and it won’t let me activate it again, but if I look “Under the Hood” it seems to be there.

    When a user tries to download a filled pdf they get a message that the Activation Code isn’t valid.

    Not sure what to do on this.

    It has been working beautifully until this week. I did update Formidable Forms this week and am wondering if there might be a glitch there.

    THANK-YOU!!!

    #18420 Reply

    admin
    Keymaster

    If you are using the free version you can just reinstall the plugin. Be sure you export your template first as all will be lost when you reinstall.

    If you were using the paid version, please provide the order number, activation key, email address, or old URL so we can find your account.

    We remain at your service.

    #18552 Reply

    msheahan
    Participant

    I have deleted the plug-in and reinstalled it and it still is giving me the message: There was an error generating the PDF file.
    This activation code is not valid.

    Under activated forms, our website still shows up as not active. Please let me know what else could be keeping our form from working. It has been a wonderful plug-in until last month when we started encountering this.

    Thanks!

    #18556 Reply

    admin
    Keymaster

    Complete this form if we are able to take a look at your installation.

    We remain at your service.

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