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Viewing 25 posts - 576 through 600 (of 2,504 total)
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  • in reply to: License Upgrade #20547
    admin
    Keymaster

    Use the upgrade form, enter your activation key and select 1 Site – 2 Forms from the “Select Your Current Plan” dropdown, then check the upgraded plan and click Pay Now. Then, just pay the difference and we’ll upgrade and extend the subscription for one full year.

    We remain at your service.

    in reply to: No attached document? #20540
    admin
    Keymaster

    Take advantage of the “Enable automated layout creation for new field maps” option found on the SETTINGS page to create forms a lot faster!

    The feature requires the Formidable Form fields to have EXACTLY the same field name as the PDF form fields or the PDF Fields to have the Formidable Form field “key” as it’s field name.

    With all the above factors in place, new Field Map Layouts are created automatically saving hours of mapping and frustration.

    The feature does not work for Repeatable Sections or Checkboxes, those will need to still be mapped manually.

    We remain at your service.

    in reply to: Emails Aren't Going Through #20536
    admin
    Keymaster

    Thank you for the notification, we have resolved the email storage issue. All emails were automatically forwarded to a gmail account and have been received, just not stored on the PRO2PDF mail server.

    We remain at your service.

    in reply to: Registration Key #20534
    admin
    Keymaster

    Your activation key expired on 2018-12-16 at 00:00:01 and can be renewed by logging in here and clicking the renewal link.

    We have extended the activation key’s expiration date through tomorrow to allow you time to renew.

    We remain at your service.

    in reply to: PDF in email #20518
    admin
    Keymaster

    From the plugin’s EXPORT tab, select YES from the “Attach file to Email notifications” dropdown, then check the checkbox(es) of the email action(s) you want the PDF attached to.

    NOTE: Make sure you do not have any unfinished, abandoned, or test Field Map Layouts that are set to attach the PDF to email or the attachment may fail.

    We remain at your service.

    Attach PDF to Email

    in reply to: Display date as Year Only #20511
    admin
    Keymaster

    Sure, take a look at this forum post and let us know if you have any further questions.

    FYI, the function used (Formidable: Dynamic) can also render all Formidable shortcodes, including View and Calculation shortcodes… which makes for endless possibilities.

    We remain at your service.

    in reply to: Multiple PDFs #20502
    admin
    Keymaster

    Yes, there is no limit to how many PDF forms you can map to from a single Formidable Form.

    We remain at your service.

    in reply to: Repeatable fields in a pdf #20491
    admin
    Keymaster

    PRO2PDF cannot ‘create’ fields or ‘span’ data across pages. Our plugin requires a pre-made PDF form. However, with that said, there are no reasonably priced or any simply ways to produce the document you are seeking so we have created and deployed some really great work-arounds using Formidable Views and the plugin’s “Formidable: Dynamic” and “Repeatable (Separate Fields)” merge options.

    We would be happy to take a closer look at your requirements to see if a viable method can be achieved. Feel free to email details to support AT formidablepro2pdf DOT com.

    We remain at your service.

    in reply to: Submission as PDF attachment #20481
    admin
    Keymaster

    With PRO2PDF you would need to create the PDF form, then map the fields, then you could attach the PDF to the email.

    However, our newest plugin, E2Pdf, can automatically create and map the PDF form for you and soon will be able to do the reverse… automatically create the Formidable (or other) web form based on an uploaded PDF form. An absolutely amazing feature!

    Let us know if you need a refund… E2Pdf also has a free version on WordPress.org.

    We remain at your service.

    in reply to: EDpdf #20475
    admin
    Keymaster

    Yes, E2Pdf is totally AWESOME! We are adding new features and plugins all the time. As a user of PRO2PDF, you may migrate to E2Pdf, here are videos to help you with the process of migrating your license key and your Field Map Layouts.

    We remain at your service.

    in reply to: Manual to Download #20463
    admin
    Keymaster

    No, we do not offer a downloadable manual, although that is a very good idea, it’s not something we’ve been requested to provide and at this point we are concentrating our efforts on the E2Pdf plugin – and based on your question we will create a downloadable PDF for that plugin.

    We remain at your service.

    in reply to: No attached document? #20458
    admin
    Keymaster

    From the EXPORT tab, select the Formidable Form and the Field Map Layout from their dropdown menus, then click the EXPORT button. If the dropdowns and button do not exist, then we have a problem that has not been seen in the past. Complete this form to provide login access so we can find the issue.

    We remain at your service.

    in reply to: Can't Activate Website on free plan #20455
    admin
    Keymaster

    You can upload screenshots here. We need to see the “Under the Hood” and “Activated Forms” tabs.
    Q. Do you also have the Formidable Forms plugin installed?
    Q. Were there any errors during installation?

    Or, complete this form to have us login to the installation to find/fix the issue.

    We remain at your service.

    in reply to: No attached document? #20454
    admin
    Keymaster

    Let’s find the issue…
    1. Check the plugin’s expiration date on the “ACTIVATED FORMS” tab, renew here if expired.
    2. Can you export a PDF from the plugin’s “EXPORT” tab? If not, describe the result.

    After checking the above, optionally you can complete this form to have us login and find the issue.

    We remain at your service.

    in reply to: PHP compatibly #20433
    admin
    Keymaster

    Our apologies for the delay, yes, the plugin is compatible with 5.6, there are no known issues.

    We remain at your service.

    in reply to: Only Text Input Fields Appear #20432
    admin
    Keymaster

    Thanks for using the plugin, we think it’s awesome too!

    Did you check out our newest plugin called E2Pdf? It’s absolutely amazing and getting better all the time! We are working on a function that will automatically create web forms based on uploaded PDF forms in most or all of our extensions, Formidable, Forminator, Caldera, Divi, and soon Gravity, Contact Form 7 and Ninja.

    Back to your question…

    The check/radio fields are there, as a single entry – you will NOT see each of field’s the options…

    Here’s a downloadable example.

    If you need more specific assistance let us know, it would be helpful if you could provide a link to the form or screenshots of the form and the Field Map Layout with the form and layout selected, use this form to provide the info.

    We remain at your service.

    in reply to: Help with website form builder #20419
    admin
    Keymaster

    Just to be sure all is correct… You could try deleting, recreating, and renaming the PDF field, making sure to copy/paste the field name and field value from Formidable… then upload the revised PDF with the same filename to PRO2PDF, delete the existing field mapping and add the new field mapping.

    Use this form to share screenshots… we need;
    The PDF field’s settings dialog box showing the name of the field
    The PDF field’s settings dialog box showing the value of the field
    The Formidable Form field from the form editor page
    The PRO2PDF field map layout mapping of the two fields

    Or, provide us with login credentials here and we’ll figure it out quickly.

    We remain at your service.

    admin
    Keymaster

    We reviewed the screenshots and everything looks okay. This issue has occurred once or twice before, however, we were not provided credentials then so we were unable to determine the cause.

    There could be an issue with the nonce, or the plugin may have been altered, we just can’t tell without logging in and tracing what is being sent to our server.

    You can try…
    …regenerating nonce and other secret keys inside wp-config.php (beyond our support)
    …use our new E2Pdf plugin as a work-around
    …provide login credentials here so we can locate the issue

    We remain at your service.

    admin
    Keymaster

    It is possible you are receiving an incorrect error. Try this… From the plugin’s EXPORT tab, select the Form, a Dataset, and the Field Map Layout, then click the EXPORT button.

    Does the merge work or do you receive the same error?
    . If same error, please complete this form to provide us with login credentials. Or, use the form to send us a screenshot of the ACTIVATED FORMS tab and the UNDER THE HOOD tab for further renew.

    . If the merge works, there is an issue with the shortcode, please use the form link above to send us a screenshot of the shortcode and the top part of the Field Map Layout to show all the settings and at least the first mapped field.

    We remain at your service.

    in reply to: error generating the PDF file #20394
    admin
    Keymaster

    We forwarded the email we are receiving to you, we are not able to recreate the described issue. Please confirm you are still experiencing the issue, if so, provide us with a Step-By-Step description of what you are doing to recreate the issue.

    We remain at your service.

    admin
    Keymaster

    Thank you for letting us know about the bug, we found it and are working on a solution. We have not been able to reproduce a FATAL ERROR, if possible, please complete this form to allow us access to your installation so we may find/fix the fatal error.

    We remain at your service.

    in reply to: Display Uploaded File Inside PDF #20384
    admin
    Keymaster

    Currently, merged images may be ‘displayed’ not PDFs, we do not expect to add this functionality to PRO2PDF, however, we may add such functionality to the replacement plugin E2Pdf.

    We remain at your service.

    in reply to: Form mapping saved for form update? #20382
    admin
    Keymaster

    The best way to update an existing PDF in PRO2PDF is to download the original PDF by entering [SITEURL]/wp-content/uploads/fpropdf-forms/YOUR.PDF

    . Make required changes
    . Do not change PDF field names
    . Do not change the PDF file name
    . Upload the updated PDF to the plugin using the “Upload a PDF file” button on the EXPORT tab

    All mappings will work. If you make any changes to the PDF field or Formidable Fields, you’ll need to adjust the Field Map Layout accordingly, but you DO NOT need to recreate the Field Map Layout.

    Let us know if you need additional support as we remain at your service.

    in reply to: error generating the PDF file #20381
    admin
    Keymaster

    Sounds like there may be another “Field Map Layout” that is set to send emails when SUBMIT is clicked on the same Formidable Form.

    . Disable “Attachments” on any abandoned, test, or failed field map layouts.
    . Test the EXPORT functionality from the plugin’s EXPORT tab by selecting the FORM -> DATASET -> FIELD MAP LAYOUT

    Or, complete this form and we’ll take a quick look at your installation.

    Let us know the results.

    We remain at your service.

    in reply to: Limit of the websites reached #20260
    admin
    Keymaster

    Send screenshots of the plugin’s “Activated Forms” tab and the “Export” tab with the form and field map layout selected to support AT formidablepro2pdf DOT com, be sure to include at least the first two rows of the field mappings. Or complete this form to have us login and take a look at your installation.

    We remain at your service.

Viewing 25 posts - 576 through 600 (of 2,504 total)