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Viewing 25 posts - 1,926 through 1,950 (of 2,504 total)
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  • in reply to: Flatten PDF form disable #8428
    admin
    Keymaster

    There is a setting in the Formidable Forms Email Action called “Send Emails in Plain Text”
    Forms → Form Settings → Email Notifications → Options → Send Emails in Plain Text

    We remain at your service.

    in reply to: Flatten PDF form disable #8409
    admin
    Keymaster

    Regarding the email attachment: Open the Field Map Layout and check the option “Attach file to Email notifications” AND also check the email action item(s) you want to include the PDF as an attachment.

    NOTE: All other Field Map Layouts for the same form, even tests or unfinished layouts, will be sent and/or may cause the attachment to fail if not setup correctly. Go through all unused, test, or unfinished layouts and DESELECT the option “Attach file to Email notifications” to be sure you are only sending the intended attachment(s).

    Regarding the html looking email message: This is a question for the great support team at FormidablePro.com. If you do not have the “Send Emails in Plain Text” option selected in the email action, then I’d start here: Why is there HTML showing in my email?

    in reply to: Signature not Inserting into PDF #8404
    admin
    Keymaster

    Issue resolved. We didn’t realize you were using PDFtk locally, which is not compatible with merging signatures or images. To fix, uncheck the “Enable local PDFTK” option under the SETTINGS tab.

    We remain at your service.

    in reply to: PRO2PDF Upgrade Site Not Working #8403
    admin
    Keymaster

    Confirmed, it’s not working. We’ll fix it, in the meantime, please enter your Activation Key into the “Reason For Payment” field on this form and we’ll upgrade your account upon payment.

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8396
    admin
    Keymaster

    Not yet, we hope to have a resolve for your issue today.

    We remain at your service.

    in reply to: Flatten PDF form disable #8395
    admin
    Keymaster

    Sounds like you are using the free version and have not entered the PRO2PDF activation key. Please verify that you have entered the activation key on the “Activated Forms” tab. Let us know if that was the issue or if you need additional assistance.

    We remain at your service.

    in reply to: ID and Password for WordPress #8394
    admin
    Keymaster

    This support site is for PRO2PDF only. If you are using Formidable’s Registration Plugin, then this is a question for Formidable’s outstanding support team. Otherwise, this is a question for WordPress.org or the membership plugin that you are using.

    We remain at your service.

    in reply to: PRO2PDF Upgrade Site Not Working #8383
    admin
    Keymaster

    Our apologies for the delayed response. Seems to be a glitch since the last Formidable update, please select “1 SITE – 40 FORMS” then select “1 SITE – 10 FORMS”, it should work then, let us know if it does not.

    We remain at your service.

    in reply to: Your plugin crashes wordpress #8382
    admin
    Keymaster

    No, we’ve spent hours and cannot find the issue. As requested yesterday, we need access to ssh to continue troubleshooting the issue.

    in reply to: dataset=[id] Problem #8375
    admin
    Keymaster

    Great news! Thank you.

    We remain at your service.

    in reply to: Your plugin crashes wordpress #8362
    admin
    Keymaster

    Has the issue gone away after upgrading the plugin?

    The developer requires ssh access in order to continue troubleshooting this issue.

    We remain at your service.

    in reply to: dataset=[id] Problem #8358
    admin
    Keymaster

    Regarding the creation issue. “Creation in backend works perfectly fine.”
    . Are you able to merge to PDF from the Admin page of the plugin?

    Regarding: “However, the PDF in frontend is 1kb of size and unreadable.”
    . Do you have more than one layout configured, verify you using the correct layout_ID and if so, export the Template and upload it to this form for us to take a look.

    We remain at your service.

    in reply to: dataset=[id] Problem #8357
    admin
    Keymaster

    What is your oder number?

    in reply to: Bug PRO2PDF freeze my site #8341
    admin
    Keymaster

    Your issue may be easier to troubleshoot, the other user’s installation freezes for 3-5 minutes. If possible, please complete this form to have us login to your installation to find and fix the issue.

    We remain at your service.

    in reply to: Your plugin crashes wordpress #8333
    admin
    Keymaster

    This support request has been sent to our senior developer. Please allow 0-3 days for a status update.

    in reply to: dataset=[id] Problem #8332
    admin
    Keymaster

    This is not an issue we’ve seen before. Please backup your field map layout TEMPLATES, then, disable, delete, and reinstall the plugin and let us know if the issue is resolved.

    We remain at your service.

    in reply to: Drop down options for PDF generation #8329
    admin
    Keymaster

    Thank you for using the plugin!
    Sure, it’s slick and easy! You can make the layout=id dynamic by using the Formidable Dropdown Field’s “Use separate values” option to provide the ID of the Field Map Layout, and pass the current entryID as a variable in the form’s redirect URL to a hidden field like this…
    http://www.yoursite.com/redirectpage/?dataset_id=%5Bid%5D
    Then, in your hidden field: [get param=dataset_id]

    Your PRO2PDF shortcode would look something like this, [formidable-download form=”oqzilp” dataset=[789] layout=[123 show=value]]
    (Where [789]=hidden field and [123]=dropdown list of PDFs with Field Map Layout ID’s as “Use separate values”.)

    We remain at your service.

    in reply to: Shortcode with [id] #8328
    admin
    Keymaster

    Thank you for using the plugin, we appreciate that you are enjoying it and finding more ways to use the shortcode!

    [id] by itself will not work in a page/post. However, you can use [id] within the shortcode inside a view, and then publish the view’s shortcode in a page or post. Then, you can pass any entry_id through the URL to the view.

    We remain at your service.

    in reply to: Error message when using our own PDF template #8310
    admin
    Keymaster

    No, Indesign does not use standard PDF fields. However, we can take a look at the file to see if it’s possible to convert the form to a standard PDF form if you upload the PDF here.

    We remain at your service.

    in reply to: Activation code #8309
    admin
    Keymaster

    Your activation code was emailed upon purchase to the email address on the account (webmaster@hdlbrokxxx.xxx.xx) and has been resent. Please check your spam folder and let us know if one or both emails were received.

    in reply to: Blank Screen #8303
    admin
    Keymaster

    Thank you for your support request, this issue was caused by the disabling of mbstring on your WP environment, and has been resolved on your server with the latest update (v2.30).

    Thank you too, for using the plugin. We remain at your service.

    in reply to: Signature not Inserting into PDF #8302
    admin
    Keymaster

    Thank you. Your support request has been sent to our senior developer. Please allow 0-3 days for an update.

    We remain at your service.

    in reply to: Blank Screen #8300
    admin
    Keymaster

    It appears the issue is being caused by one of more of the Repeatable Section Fields in your form. We’ve imported and tested your form on our server and all appears to work as expected, although this is a very large form of required fields, and numerous variables may be different from your installation to ours. Additionally, some of the required fields are causing odd errors in Formidable, which may be related or may not.

    We’ve also spent a good deal of time dissecting duplicate Field Map Layouts on your site, however, have not yet found the cause of the issue.

    Could you assist us in troubleshooting by creating a simpler version of one repeating section form and map it to your form to see if the function is causing the issue?

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8299
    admin
    Keymaster

    Please verify that you disabled, deleted and reinstalled Formidable Forms and the Formidable Signature Add-On Plugin with the latest versions. We have seen this issue before and found this to be the resolve.

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8287
    admin
    Keymaster

    The Template appears to be working.
    Signature: http://formidablepro2pdf.com/fp2p/wp-admin/admin-ajax.php?action=wpfx_generate&form=kvktm&layout=1041&dataset=1097&format=pdf&inline=1&key=c87c7f32ccb48b6b3737eeb1bf578648

    Text: http://formidablepro2pdf.com/fp2p/wp-admin/admin-ajax.php?action=wpfx_generate&form=kvktm&layout=1041&dataset=1098&format=pdf&inline=1&key=3e060b477867156b0937e2fe38185603

    Please deactivate and delete both Formidable Forms and the Signature Plugin and reinstall. You will not lose any saved forms or entries when you delete Formidable. from Formidable’s site

    If reinstalling does not fix the issue, please also try disabling all other plugins to rule out a conflict, and then if the cause of the issue is not found and it’s possible for us to login to your WP installation, please complete this form so we may troubleshoot the issue on your server.

    If not possible to login, let us know and we’ll continue further assistance.

    We remain at your service.

Viewing 25 posts - 1,926 through 1,950 (of 2,504 total)