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Viewing 25 posts - 1,501 through 1,525 (of 2,504 total)
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  • in reply to: Purchased license. #13175
    admin
    Keymaster

    While the plugin will enter Formidable Form Dropdown selection into a PDF Dropdown field, we did not design it to populate PDF Dropdown Lists with non-selected data. This is not a feature that has been requested in the past, however, we can take a look at adding the feature if needed. Are you leaving the PDF forms editable and need the un-selected data from Formidable when the user (or admin) downloads the PDF?

    in reply to: Formpost Error Creating PDF #13157
    admin
    Keymaster

    There are unfinished, unused, abandoned, or non-working field map layout(s) for the same form that also have email attachment checked. Go through all other field map layouts for the same form and uncheck the email attachment option.

    Or better yet, delete all unused field map layouts by selecting the layout – scroll to the bottom of the layout and click “Delete Entire Field Map”.

    Then, let us know if the issue is resolved. We remain at your service.

    in reply to: Download PDF generated in read only (Not editable) #13064
    admin
    Keymaster

    Use the “Flatten” option found on the field map layout for the PRO version, or the shortcode parameter found on the shortcode parameter page.

    We remain at your service.

    in reply to: Problem generating PDF #13008
    admin
    Keymaster

    Hummm… the following replied was sent to your email address on April 1st…

    …….

    Hi! The issue was caused by the size of the PDF Form being over 16GB! Way too big for the plugin to process. A one page PDF should be no more than 650kb, even with a full size high-def image.

    We’ve optimized and re-uploaded your PDF Form to the plugin and now all works as expected. You’ll notice the PDF fields now have a dropdown list on the Field Map Layout, as they should. In the future, if you don’t see a dropdown list of field names then the PDF was not recognized.
    EXAMPLE MERGE: http://laser-world-paris.fr/wp-admin/admin-ajax.php?action=wpfx_generate&form=5jkdf&layout=12&dataset=3&format=pdf&inline=1&key=f2c205e04ad947716ac01df404a5aa4a

    NOTE: My French is not so good, so you will need to set the correct PDF fields to match your Formidable fields on the field map layout and then re-save the layout… http://laser-world-paris.fr/wp-admin/admin.php?page=fpdf&wpfx_form=5jkdf&wpfx_layout=12&wpfx_dataset=3

    FYI: To optimize the PDF we ran Acrobat’s “Optimize PDF” and then ran the “Combine Files” function to create a new copy of the PDF and the file size reduced from 16MB to 626k! A HUGE difference! Also, we will change the plugin’s error message to provide a better description of the too large file issue. Thank you for bringing this to our attention!

    We remain at your service.

    admin
    Keymaster

    Please update the PRO2PDF plugin as we have release an update that addresses the lowercase issue. However, changing the font is not an option when using the Unicode option.

    We remain at your service.

    admin
    Keymaster

    Please email your PDF and the text string you are trying to merge to Support @ formidablepro2pdf DOT com for further assistance.

    We remain at your service.

    in reply to: custom pdf #12877
    admin
    Keymaster

    Yes, you may have your own pdf files populated with the data from Formidable Pro forms. The Formidable will handle the conditional logic, PRO2PDF will merge the resulting text. While PRO2PDF does not use Formidable’s conditional logic, there are several ways to merge the conditional data.

    Let us know if you need any help with your merge as we remain at your service.

    in reply to: Signature #12846
    admin
    Keymaster

    Mapping Formidable Forms Signature Plugin requires the paid version of PRO2PDF, however, you may use a Formidable single line text field to request a user’s “Electronic Signature” and change the font of the PDF Form’s text field to a script font to resemble a signature.

    We remain at your service.

    in reply to: Font size in PDF #12731
    admin
    Keymaster

    Yes, they should work as the first set of radios, keeping in mind that the values must be exact. We strongly suggest using copy/paste to ensure the values are identical. If you have confirmed the values, then attach the .pdf form to an email message and send to support AT formidablepro2pdf DOT com for further evaluation.

    We remain at your service.

    in reply to: Font size in PDF #12728
    admin
    Keymaster

    Font sizes are controlled by the PDF Form making program or app. Right-click on the PDF form field to adjust the field’s font settings.

    We remain at your service.

    in reply to: Pdf password #12723
    admin
    Keymaster

    Yes using the password shortcode parameter, however, the function only works with the shortcode, not when attaching the PDF to emails.

    We remain at your service.

    in reply to: php7 #12604
    admin
    Keymaster

    PRO2PDF is PHP 7 compatible, the warnings do not affect most users. pdfaid is used by the function that converts PDF to docx. files and requires a membership on pdfaid.com.

    If you are using pdfaid function let us know if you run into any issues as we remain at your service.

    in reply to: Automatic Downloads – Don't Open in browser #12567
    admin
    Keymaster

    Use the download parameter found on the plugin’s shortcode parameters page. (Usage: download=”auto”)

    We remain at your service.

    in reply to: Payment Problem #12560
    admin
    Keymaster

    We have setup a Skrill account. If you are able to send money through Skrill to support AT formiablepro2pdf DOT com we can setup your account manually.

    If Skrill is not possible, let us know which payment method works for you to send money to U.S. online services.

    We remain at your service.

    in reply to: Renew license question #12548
    admin
    Keymaster

    Yes, the service requires an active key, however, if you install PDFtk on the site’s server, the annual membership is not required to use all the plugin features with the intranet version.

    We remain at your service.

    in reply to: General Questions #12540
    admin
    Keymaster

    1. Yes, PDFs may be attached to emails with the paid version of the plugin. A link to download the PDF may be sent in the body of the email with the free and paid versions.
    2. Yes, using Formidable’s file upload field.
    3. Yes, by installing PDFtk on the site’s server.

    We remain at your service.

    in reply to: Lock PDF Fields #12535
    admin
    Keymaster

    Use the “Flatten PDF form” option located on the field map layout screen.

    We remain at your service.

    in reply to: EXPORT TO CSV FILE #12453
    admin
    Keymaster

    PRO2PDF does not provide any csv export functionality. This is a functionality request for Formidable’s support team, or try the File Away plugin for a possible third-party solution.

    We remain at your service.

    in reply to: Error: There was an error generating the PDF file #12436
    admin
    Keymaster

    Sorry, didn’t see the 2nd message post, glad you were able to make it work and thank you for letting us know about the other plugin!

    We remain at your service.

    in reply to: Error: There was an error generating the PDF file #12435
    admin
    Keymaster

    Yes, that is the problem, try the Imsanity plugn.

    We remain at your service.

    in reply to: Error: There was an error generating the PDF file #12429
    admin
    Keymaster

    There may be a large image, incompatible data in a field, or something wrong with the entry. This is not an issue we have experienced often enough to have a go to reason… We would need more info…

    To troubleshoot, try this… Duplicate the entry using Formidable’s “Duplicate” function in the Admin Entries page, and see if it merges, if it does merge, then something’s wrong with that particular Formidable entry.

    If it doesn’t work, then somethings wrong with the data.

    Try editing the entry and deleting data one field at a time and testing the merge until you find the field causing the merge to fail.

    Then, let us know the results… we remain at your service.

    in reply to: Cannot Configure PULGIN #12287
    admin
    Keymaster

    Please use this form to provide FTP credentials as the issue is not resolvable through WP admin access.

    We remain at your service.

    in reply to: Operation timed out #12281
    admin
    Keymaster

    Sounds like your PDF form size is too large. Can you send a copy of the PDF form to support AT formidablepro2pdf DOT com?

    If not, what is the PDF file size?

    We remain at your service.

    in reply to: more than 1 PDF generated #12277
    admin
    Keymaster

    The plugin does not send a .txt file with the PDF, sounds like you still have another invalid Field Map Layout that is set to send a PDF Attachment.

    Verify there are no more field map layouts, if verified and the issue still occurs, try deleting and recreating the Formidable Email Action then make sure the email action is selected in the Field Map Layout.

    We remain at your service.

    in reply to: more than 1 PDF generated #12274
    admin
    Keymaster

    Delete all abandoned, unused, test, or blank Field Map Layouts, and/or de-select the “Attach PDF” option on any field map layouts that you want to keep but don’t want the PDF sent as an attachment.

    We remain at your service.

Viewing 25 posts - 1,501 through 1,525 (of 2,504 total)