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Use the “Flatten PDF form” option located on the field map layout screen.
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PRO2PDF does not provide any csv export functionality. This is a functionality request for Formidable’s support team, or try the File Away plugin for a possible third-party solution.
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Sorry, didn’t see the 2nd message post, glad you were able to make it work and thank you for letting us know about the other plugin!
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Yes, that is the problem, try the Imsanity plugn.
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There may be a large image, incompatible data in a field, or something wrong with the entry. This is not an issue we have experienced often enough to have a go to reason… We would need more info…
To troubleshoot, try this… Duplicate the entry using Formidable’s “Duplicate” function in the Admin Entries page, and see if it merges, if it does merge, then something’s wrong with that particular Formidable entry.
If it doesn’t work, then somethings wrong with the data.
Try editing the entry and deleting data one field at a time and testing the merge until you find the field causing the merge to fail.
Then, let us know the results… we remain at your service.
Please use this form to provide FTP credentials as the issue is not resolvable through WP admin access.
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Sounds like your PDF form size is too large. Can you send a copy of the PDF form to support AT formidablepro2pdf DOT com?
If not, what is the PDF file size?
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The plugin does not send a .txt file with the PDF, sounds like you still have another invalid Field Map Layout that is set to send a PDF Attachment.
Verify there are no more field map layouts, if verified and the issue still occurs, try deleting and recreating the Formidable Email Action then make sure the email action is selected in the Field Map Layout.
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Delete all abandoned, unused, test, or blank Field Map Layouts, and/or de-select the “Attach PDF” option on any field map layouts that you want to keep but don’t want the PDF sent as an attachment.
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With those numbers, we are at a loss as to why this might be happening. Let us know if you are able to provide a method of reproducing the issue, as other users are not experiencing the issue. We too have sites using the plugin heavily, and have not once experienced the described issue.
Things to look for;
. Out of date plugins
. Is issue happening at a certain time of the day
. Any other server errors (even if they seem non-related)
. Is there any custom code running when the form’s submit is clickedWe await your reply as we remain at your service.
We have not received any support requests with the issue you have described. At first thought, there may be a timeout issue;
. Can you check the file size of the PDF form and let us know?
. Also, are there any images (other than the signature) being merged to the PDF?
. How many fields are merging in the Field Map Layout?We remain at your service.
Please complete this form.
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We do not have any other users experiencing the issue you have described. According to our records order #:4087 expired on Dec 2, 2016. Did you purchase a new key or have proof of renewal?
To renew, login to the account and click the Renewal link on the left.
Regarding your questions;
a. This was our first outage in two years, nonetheless we will look into our options for a backup server.
b. You may renew at any time.
c. Yes, if you install PDFtk on your server you will still be able to use the plugin. (Except merging signatures, images, and the Unicode font)We remain at your service.
Which program or app is being used to create the PDFs forms?
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Email the PDF form and a link to the web form, if possible, to support AT formidablepro2pdf DOT com for further assistance with this issue.
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If the plugin has never worked, we may need to take a look at your installation. If possible for us too login, please complete this form. If not possible, then try the following;
. Remove and Reinstall the plugin
. Confirm the plugin’s demo receives the same error.
. Disable all plugins except Formidable’s and if it works add them back one at a time to find the conflict.
. Check that the Formidable Forms plugin folder is “Formidable” and nothing else.Let us know as we remain at your service.
Please confirm that the “Use Local PDFtk” option is not selected on the Pro2PDF settings tab.
Is confirmed and the problem still exists please provide a screenshot of the settings tab and the under the hood tab.
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Our server was in maintenance mode about the time you sent this request, please check again, if the issue still exists, please provide detailed information or use this form to request login support.
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Our server was in maintenance mode about the time you sent this request, please check again, if the issue still exists, please provide detailed information or use this form to request login support.
We remain at your service.
Our server was in maintenance mode about the time you sent this request, please check again, if the issue still exists, please provide detailed information or use this form to request login support.
Give each PDF checbox a unique name and copy/paste the Formidable Form’s checkbox options into the PDF fields EXPORT VALUE. Then map each PDF field to the Formidable checkbox group.
The EXPORT VALUES must be exact!
Let us know if you are able to make it work, or send the PDF to support AT formidablepro2pdf AT com if you need more help.
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At this time our plug-in only works with formidable forms. At this point we would be able to help if the current form can save those six fields as user meta data, then using formidable and the registration plug-in we would be able to provide a PDF in an email attachment.
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Yes, PDF’s may be sent as attachments, however, we were not aware of the new import trigger, we are testing the feature and will update you again soon.
Currently a static password may be added to the Field Map Layout which would be the same password for all PDFs that are emailed or created by the shortcode. Optionally, you may use the password shortcode parameter to dynamically set the password when the user click the link provided by the shortcode (does not effect emailed PDFs).
Included with your support, we will further explore the possibility of adding a dynamic password to emailed PDFs. We will respond here with our findings soon.
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We have temporarily activated your account pending confirmation of upgrade.
. What is the paypal transaction number for your upgrade payment?
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PRO2PDF does not support conditional fields, however, you may place PDF fields on top of each other so if one field is populated, the other will be blank.
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