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Viewing 25 posts - 1,226 through 1,250 (of 2,504 total)
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  • in reply to: unicode makes my text very small #16715
    admin
    Keymaster

    Increase the PDF field’s font size and set the flatten option to YES on the field map layout.

    Let us know if you still experience any issues. We remain at your service.

    in reply to: Duplicatable field in formidable mapping #16700
    admin
    Keymaster

    Use the “REPEATABLE (separate fields)” instructions on this page or let us know if you are not using Formidable’s REPEATABLE section.

    We remain at your service.

    in reply to: Actual form not showing up, unable to edit #16691
    admin
    Keymaster

    1)
    Based on your request, it appears you have been able to setup field map layouts so you can see forms in the “Select the form to export data from:” dropdown, but now you are unable to see one paticular form – is that correct? What happens if you add another test form, can you see that form? If yes, try changing the name of the form or duplicate the form and let us know if you can see the duplicate.

    2)
    To delete previous field map layouts, from the Export Tab… select the layout from the “Field Map to use:” dropdown and click the “Delete Entire Field Map” button at the bottom of the field map layout.

    3)
    Please elaborate on your last question: “I am unable to do anything is the “format” column, I thought the form image would look similar to the on in the image but it does not – is that section a change to the plug-in?”

    We remain at your service.

    in reply to: Can't login to account after recent purchase #16690
    admin
    Keymaster

    What is your order number, and what issue are you having with the login?

    We remain at your service.

    admin
    Keymaster

    We have seen this happen when no data is entered into the “Name of Field Map (will be used as default filename):” field when the field map layout is created.

    To fix, select the blank named field map layout from the “Field Map to use:” dropdown field, then enter a name into the “Name of Field Map (will be used as default filename):” field and click the “Save Field Map” button at the bottom of the field map layout.

    If this does not solve the issue, send a screenshot of the field map layout with the blank field map selected in the “Field Map to use:” dropdown field to support AT formidablepro2pdf DOT com, or complete this form to have us take a look at your installation.

    We remain at your service.

    in reply to: Multiple pdf from the same form attaching to email #16667
    admin
    Keymaster

    This happens when you have test, abandoned, or failed field map layouts for the same form. To fix, delete all unused field map layouts or at least change the Email Attachments setting to NO.

    We remain at your service.

    in reply to: shortcode to let user download pdf #16664
    admin
    Keymaster
    in reply to: shortcode to let user download pdf #16663
    admin
    Keymaster

    Where are you placing the shortcode? If it’s in the form’s On Submit Message Box or the body of the email action or a Formidable view, the shortcode is correct. If you are using the shortcode on a page or post, you’ll need to create a view and place the view’s shortcode in the page or post.

    Let us know where the shortcode is or fill out this form if you’d like us to login and take a look.

    We remain at your service.

    in reply to: Splash page with pdf? #16652
    admin
    Keymaster

    We are not able to display a PDF on a WP page, we can only open the PDF in a browser. As a work-around, we make a Formidable View that looks like the PDF, then add the accept/reject/edit functionality to the view.

    We remain at your service.

    admin
    Keymaster

    For multisite installs, each sub-site must activate the plugin and the network plugin must be deactivated. With this configuration the Activated Forms tab should only show the sub-site’s forms, not all forms.

    We remain at your service.

    in reply to: change activated forms formidablepro2pdf #16618
    admin
    Keymaster

    In this case you may need to export the PRO2PDF template(s), remove and reinstall the plugin, then import the PRO2PDF template.

    We remain at your service.

    in reply to: change activated forms formidablepro2pdf #16617
    admin
    Keymaster

    In this case you may need to export the PRO2PDF template(s), remove and reinstall the plugin, then import the PRO2PDF template.

    We remain at your service.

    in reply to: change activated forms formidablepro2pdf #16615
    admin
    Keymaster

    What is your order number (not the activation key)?

    in reply to: change activated forms formidablepro2pdf #16614
    admin
    Keymaster

    Did you login to your account on our site and disable the current site?

    We remain at your service.

    in reply to: change activated forms formidablepro2pdf #16612
    admin
    Keymaster

    We do not understand the issue or your request. Please explain in more detail.

    We remain at your service.

    in reply to: change activated forms formidablepro2pdf #16609
    admin
    Keymaster

    Migrate the site, all will work as expected with the free version. Let us know if you have any issues.

    We remain at your service.

    in reply to: change activated forms formidablepro2pdf #16607
    admin
    Keymaster

    Sure, enter the key into the new installation and all should work. If not, you’ll need to login to your account on our site and disable the current site, then enter your key in the new installation and all will work.

    Let us know if you have any issues. We remain at your service.

    in reply to: Deleting old field maps #16600
    admin
    Keymaster

    From the plugin’s Export tab, select the Form, then the Field Map Layout, then click the “Delete Entire Field Map” button located below the field mappings.

    We remain at your service.

    in reply to: Custom help #16598
    admin
    Keymaster

    PRO2PDF will only fill-in a PDF form, it will not create pages or create/delete sections of a page. As a work-around we have created additional versions of a PDF form which are changed dynamically based on how much data is entered into the Formidable Form.

    For instance, if a form could have 1 to 5 entries in a repeatable section, we would map 5 PDF forms (1 with one entry, 1 with two entries, 1 with three entries, etc…) Then dynamically create the PRO2PDF shortcode based on the number of repeatable entries.

    We realize this is an industry-wide issue and our future version of PRO2PDF (called e2PDF) will create pages or create/delete sections of a page. We expect to have a beta version ready by sometime in November.

    We remain at your service.

    in reply to: Lost Password Emails not showing up #16595
    admin
    Keymaster

    We replied to this support thread

    in reply to: Can't acccess Account : Urgent #16594
    admin
    Keymaster

    Thank you for letting us know about the lost password email not be received, we are checking into the issue.

    As requested, a manual email has been sent to gbidd**@power**.***

    We remain at your service.

    admin
    Keymaster

    If not possible, try disabling all plugins except Formidable Forms and then reinstall and activate PRO2PDF.

    We remain at your service.

    admin
    Keymaster

    This is not an issue we have seen or experienced in the past, complete this form if it is possible for us to login and troubleshoot your installation.

    We remain at your service.

    in reply to: Charged twice for update #16573
    admin
    Keymaster

    It appears you renewed for $15 and also purchased an upgrade from 2 forms to 10 forms, which cost $10. Would you like the $10 refunded and a downgrade to 2 forms?

    We remain at your service.

    in reply to: Purchased but no reply #16572
    admin
    Keymaster

    Our apologies, however, your email was not received. Please resend to support AT formidablepro2pdf DOT com and we’ll immediately work on the field map layout.

    We remain at your service.

Viewing 25 posts - 1,226 through 1,250 (of 2,504 total)