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Thank you, we also need a screenshot of the Formidable form’s On Submit Message Box where you have the PRO2PDF shortcode.

We remain at your service.

Here’s an overview…

. Create a Formidable Form and add the fields required that match your PDF, the form will be completed by your web users.

. Upload your PDF form (with Adobe form fields) to the plugin’s Export tab. NOTE: If you name the PDF form fields the same as the Formidable form fields or the same as the Formidable Form keys, then you can take advantage of the Auto Mapping setting found on the plugin’s SETTINGS tab.

. If you do not use the auto-mapping feature, then create the field map layout by manually selecting the fields to map on the plugin’s EXPORT tab.

Here a step-by-step demo video to help you. We also offer low cost services to create a complete template for you which includes the Formidable Form, PDF Form, and Field Map Layout. Complete this form if you would like us to provide you with an estimate.

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Optionally, you may keep the attachment option by setting up different email notifications for each type of application, then use the email notification’s conditional logic to control which email to send. However, the first option would be faster.

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Thank you for the heads up, however, the support thread is marked “PRIVATE”. Are you able to past the relevant info here? Are you referring to Formidable 3.0 or a different update to the signature add-on plugin?

We remain at your service.

We are running PHP version: 5.6.30 and are not planning on upgrading at this time. However, we are going to release a new (replacement) version of PRO2PDF, called e2Pdf, in March 2018. The new version is using the latest PHP release.

We remain at your service.

If the signature has worked in the past, then check to make sure “SIGNATURE” is selected in the field map layout’s FORMAT dropdown field. If the FORMAT dropdown is missing then the plugin has reverted to the free version.

Let us know the status of the FORMAT dropdown.

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PDFtk is not required if you have purchased the pro version. Uncheck the “Enable local PDFTK” checkbox on the plugin’s SETTINGS tab.

Are you able to export from the EXPORT tab after selecting the Form, Dataset, and Field Map Layout? If not, what is the error you are receiving?

Complete this form if you’d like us to take a look at your installation.

We remain at your service.

We have updated the plugin to accept this hook in functions.php or code snippet. Just change the commented value below…

add_filter('fpropdf_wpfx_extract_fields', 'fpropdf_wpfx_extract_fields_updated', 10, 2);
 function fpropdf_wpfx_extract_fields_updated($fields, $entry) {
     if (isset($entry->form_id) && $entry->form_id == '9') { //change 9 to the Form ID
         $exploded = array();
         foreach ($fields as $key => $field) {
             $index = $field[0];
             $value = $field[1];
             if ($index == 'm9hvnr') { //change m9hvnr to the name of the 1st PDF form field 
                 $exploded = explode(",", $value); //change , to the data separator used in the Formdiable Form Field
                 if (isset($exploded['0'])) {
                     $fields[$key][1] = $exploded['0'];
                 } 
             }
         }
         
         foreach ($fields as $key => $field) {
             $index = $field[0];
             $value = $field[1];
             if ($index == '2ebjab') { //change 2ebjab to the name of the 2nd PDF form field 
                 if (isset($exploded['1'])) {
                     $fields[$key][1] = $exploded['1'];
                 } 
             }
         }
     }
     return $fields;
 }

There are unfinished, unused, abandoned, or non-working field map layout(s) for the same form that also have email attachment checked. Go through all other field map layouts for the same form and uncheck the email attachment option.

Or better yet, delete all unused field map layouts by selecting the layout – scroll to the bottom of the layout and click “Delete Entire Field Map”.

We remain at your service.

There are no options in Formidable to split the values of a field, therefore there are no options in PRO2PDF. You would need to use javascript or PHP to split the values into hidden fields before saving the entry, then map the hidden fields to the PDF fields. We do not offer Javascript or PHP support.

We remain at your service.

There are unfinished, unused, abandoned, or non-working field map layout(s) for the same form that also have email attachment checked. Go through all other field map layouts for the same form and uncheck the email attachment option.

Or better yet, delete all unused field map layouts by selecting the layout – scroll to the bottom of the layout and click “Delete Entire Field Map”.

Use this form to provide login credentials if the issue is not resolved. We remain at your service.

Wordpress does not display PDF files, you can use the PRO2PDF shortcode(s) in the Formidable Form’s “On-Submit Message Box” and include the desired shortcode parameters to download or automatically display the PDF in a new browser tab, but not “on a WordPress page”.

We can also create the field map layouts for you, complete this form if our service is needed to provide a completed project.