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Two pdfs attached to email

Home Forums Bugs and Troubleshooting Two pdfs attached to email

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  • #17527 Reply

    I have the option selected to email a completed form as an email attachment. However I’m getting two files attached, one is the file that I am expecting, the other is a file called Form.pdf and I can’t open it. Any ideas what might be causing this?

    #17529 Reply

    There are unfinished, unused, abandoned, or non-working field map layout(s) for the same form that also have email attachment checked. Go through all other field map layouts for the same form and uncheck the email attachment option.

    Or better yet, delete all unused field map layouts by selecting the layout – scroll to the bottom of the layout and click “Delete Entire Field Map”.

    We remain at your service.

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