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Thank you for reporting this. We made a correction on our side with regard to signature fields which resolved the issue you were having.
Let us know if you experience any repeats or other issues.
We remain at your service.
We made a correction on our side with regard to signature fields which may have resolved the issue you were having. Nonetheless, let us know if you experience any repeats.
We remain at your service.
Oops, here it is.
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Our last update was major. However, we have not experienced anything like this issue. It sounds like the plugin is expired on your server. Can you confirm the license key is active?
If the key is active, please complete
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Assuming you are on the latest version, we would need to take a look at your installation. If that is possible, please complete
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Uncheck the “Local PDFtk” setting…
PRO2PDF → SETTINGS → UNCHECK “Enable local PDFTK” → CLICK “Save Changes”Let us know if all works as expected.
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Check the Field Map Layout and make sure the email action is checked.
From WP Dashboard | PRO2PDF | EXPORT | Select Field Map | Check “Attach file to Email notifications=YES” and check the FF email action is also selected.If all is correct, try creating a test Formidable Form and Field Map Layout. We are checking if the issue is only with old forms or with new forms too.
Let us know the results.
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Version 3.06 (and above) of PRO2PDF does work with PHP8. Can you provide the full error message that is received by mail or inside the error.log?
If not, can you provide FTP access here?
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The Intranet Version must be purchased separately. Keep in mind this version requires your server to have PDFtk and does not merge images or signatures.
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Verify this option is checked under PRO2PDF→SETTINGS “Enable automated layout creation for new field maps”
If checked, then verify the PDF field names match the Formidable Form field names, exactly.
If both are verified, we need to troubleshoot your PDF form and/or the plugin installation to determine the issue. If possible, upload the PDF to this form and include login credentials if you want us to login.
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The next version is the 1 SITE | 40 FORMS for $40 per year with multi-year discounts available (2-Years = 5%, 3-Years = 10%, 4-Years=20%, 5-years=30%).
We have changed your account to 6 SITES and 35 FORMS, which will allow you to renew from the My Account page on the plugin’s website.
Reply to this email if you want to change or revert the version.
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Version 3.06 (and above) of PRO2PDF does work with PHP8. Can you provide the full error message that is received by mail or inside the error.log?
If not, can you provide FTP access here?
We remain at your service.
This is not a known issue nor something that should happen without human interaction.
Are you able to provide more specifics?
– What types of fields are changing?
– Are the same fields changing each time?
– Are any changes being made to the Formidable Form fields?Let us know so we may further determine what may be the cause of the changes.
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Please check your email for our reply.
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Please check your email for our reply.
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To combine several Formidable Form fields into on PDF field you should;
– Add a hidden text calculation field to the Formidable Form
– Add the desired fields to the hidden field
– Map the hidden field to the PDF field.Let us know if you have other end-result needs.
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Provide full details of the desired end result so we may offer assistance.
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It appears the site’s hosting provider has disabled the shell_exec function in php.ini. Contact the provider and request that shell_exec be enabled.
Let us know if you have any further issues.
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Then the issue is not the activation key…
… try merging a PDF from the plugin’s EXPORT tab and let us know the result…
… and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.
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Two activation keys were purchased, order #’s 33103 and 34247. 33103 expired on April 23, 2022, the other key is active with a key ending in “94D6E” expiring on January 26, 2023.
If you confirm that your key is correct then try merging a PDF from the plugin’s EXPORT tab and let us know the result, and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.
We remain at your service.
Two activation keys were purchased, order #’s 33103 and 34247. 33103 expired on April 23, 2022, the other key is active with a key ending in “94D6E” expiring on January 26, 2023.
If you confirm that your key is correct then try merging a PDF from the plugin’s EXPORT tab and let us know the result, and if you are using an SMTP plugin then try disabling the plugin and testing the PDF again.
We remain at your service.
Send an email to support@formidablepro2pdf.com from your new email address and include the PRO2PDF Activation Key.
We remain at your service.
We are experiencing a server issue but working on it and expect the issue to be resolved as soon as possible.
We remain at your service.
Thank you for your support request, it caused us to discover that our server is experiencing an outage however, we are working on it now and expect to be back online as soon as possible.
We remain at your service.
Thank you for your email. Our apologies for the inconvenience. There appears to be a new issue that we are now trying to resolve. In the meantime, your account has been renewed for 2-years as requested.
Thank you for continuing to use PRO2PDF. We remain at your service.