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Viewing 25 posts - 726 through 750 (of 2,504 total)
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  • in reply to: Account issue and renewal code not received #19117
    admin
    Keymaster

    Our apologies for the issues you are having with the login process. Your password has been manually reset and the temporary credentials were sent to the email address on the account.

    We remain at your service.

    in reply to: file upload #19114
    admin
    Keymaster

    Yes, you may use more than one field upload fields to merge more than one image to the PDF. Keep in mind the final PDF should be less than 5mb, so images should be optimized for size before or during upload.

    We remain at your service.

    in reply to: This activation code is not valid error #19107
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset and the temporary credentials were sent to the email address on the account.

    We remain at your service.

    in reply to: Trying to login; #19104
    admin
    Keymaster

    Merging images does not work within repeatable sections. We see you have already installed the E2Pdf plugin and are in communication with support.

    We apologize for the issues you are having with the login process. Your password has been manually reset and the temporary credentials were sent to the email address listed on the account.

    We remain at your service.

    in reply to: Trying to login and renew #19103
    admin
    Keymaster

    We have tested and confirmed the login page to be working correctly, try clearing your browser’s cache and/or try a different browser to renew your license key.

    Optionally, you may manually renew for one year using this form to submit the renewal payment.

    We remain at your service.

    in reply to: Problem in the PDF downloaded #19100
    admin
    Keymaster

    1. Check to make sure you do not have any failed or abandoned Field Map Layouts with the Email Attachement option set to ‘Yes’ for the same Formidable Form.

    2. If the above does not solve the issue, then paste the PRO2PDF shortcode here for further assistance.

    We remain at your service.

    in reply to: Renewal License #19086
    admin
    Keymaster

    We have refunded the upgrade charge and as a courtesy we have extended the license expiration through tomorrow to allow time for you to renew the account.

    Login to the website here to renew.

    We remain at your service.

    in reply to: empty fields in pdf downloaded #19077
    admin
    Keymaster

    Confirm you have changed the dataset=”xx” parameter to dataset=[id]

    If confirmed, then provide a screenshot of the Field Map Layout and the PRO2PDF shortcode you are using for further evaluation.

    We remain at your service.

    in reply to: Comb field support or similar formatting option #19076
    admin
    Keymaster

    Depends on which PDF form designer are you using. Are you using Acrobat, PDFEscape.com, or describe other?

    We remain at your service.

    in reply to: Comb field support or similar formatting option #19074
    admin
    Keymaster

    Select the COMB setting on the PDF field properties and enter the number of characters.

    If you need more help, please elaborate on “Just add the first two figures of a total of 9”, we do not understand the statement.

    We remain at your service.

    in reply to: Login problem #19070
    admin
    Keymaster

    Our apologies for the issues you are having with the login process. Your password has been manually reset, the temporary credentials were sent to the email address on the account.

    We remain at your service.

    in reply to: I can not recover the password #19069
    admin
    Keymaster

    Our apologies for the issues you are having with the login process. Your password has been manually reset, the temporary credentials were sent to the email address on the account.

    We remain at your service.

    in reply to: WordPress Activation code #19066
    admin
    Keymaster

    Your activation code was sent to the email address on the account. Please let us know if we ended up in your spam/junk folder.

    We remain at your service.

    in reply to: PDF fields do not appear on the map #19060
    admin
    Keymaster

    We’ve seen this happen with Adobe LiveCycle forms. Upload the PDF using this form and we take a look at your form to locate the issue.

    We remain at your service.

    in reply to: Licence key not received #19054
    admin
    Keymaster

    Your license key was sent to email address on the account. Please check your spam folder and let us know if we ended up as junk mail.

    Thank you for using PRO2PDF, we remain at your service.

    in reply to: Fill data in a multipage PDF #19041
    admin
    Keymaster

    You are able to merge data to multipage PDF forms with both the free and paid versions of PRO2PDF.

    We remain at your service.

    in reply to: License not found #19030
    admin
    Keymaster

    Your license key and account details have been sent to the account’s email address.

    We remain at your service.

    in reply to: Tags in the pdf #19024
    admin
    Keymaster

    We have not received any example files. Try sending as attachment to support AT formidablepro2pdf DOT com.

    We remain at your service.

    in reply to: PDF #19021
    admin
    Keymaster

    Upload the PDF and a screenshot of the Field Map Layout you are using to this form for further evaluation.

    Optionally, but not required, we can login to find and fix the issue faster if you provide credentials.

    We remain at your service.

    in reply to: form with send me a pdf #19003
    admin
    Keymaster

    Yes.
    You’ll need to create the original PDF Form in a Acrobat Form creator, or use our replacement plugin called E2Pdf which includes a PDF Form Designer.

    You’ll also need Formidable Form’s PayPal add-on or one of their other payment plugins, then check the plugin’s “delay email notification until payment is made” option.

    We remain at your service.

    in reply to: Lost password can't reset it #18999
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset, the temporary credentials were sent to the email address on the account.

    We remain at your service.

    in reply to: Multiple Images in file attach #18997
    admin
    Keymaster

    The number of images is only limited by the file size of the PDF. You can shrink the image sizes to add more images and shrink the original PDF file size as much as possible, since embedded fonts use a lot of space, it’s best to reduce the number of fonts in the PDF to just 1. As a general rule of thumb, merged PDFs should be 4MB (+-) depending on server speed, PHP settings, and latency.

    And also changing the following PHP settings;
    memory_limit = 512M
    post_max_size = 512M
    output_buffering = 4096
    max_execution_time = 300
    max_input_vars = 4000

    We remain at your service.

    in reply to: Tags in the pdf #18987
    admin
    Keymaster

    We did not receive any uploaded documents, please use this form to upload them again.

    We remain at your service.

    in reply to: Interested in purchasing the premium version #18978
    admin
    Keymaster

    We would need to know all the specifics about your needs before we can determine if you can use the free version plugins, with the information provided so far, it does seem possible.

    Upload the PDF form to this form and provide all requirements for us to provide you with a cost to complete the merge on our end.

    We remain at your service.

    in reply to: SIGNATURE DOES NOT SHOW UP IN PDF #18973
    admin
    Keymaster

    Verify there are no other test, failed, or abandoned field map layouts created for the same form, if there are delete them. Also, verify the “Signature” option is selected on the format dropdown of the field map for the signature field.

    If the above is confirmed, then complete this form if we can login to the installation to determine the issue, or if not possible, use the same form to upload screenshots of the plugin’s “Export” tab with the field map layout selected and the “Settings” tab, and the “Under the Hood” tab for further review.

    We remain at your service.

Viewing 25 posts - 726 through 750 (of 2,504 total)