This topic contains 2 replies, has 2 voices, and was last updated by Adrian 3 months ago.
June 17, 2018 at 1:23 am #19102
I’m trying to login to the website to renew my license. The renewal pages are not secure. It keeps redirecting to login page. Logging in just redirects back to the login page. When I try to reset password (although it’s correct because I use 1Password app), it just redirects back to the same page and no reset password email is sent (I’ve checked spam folder).
Is there some problem with the website?
What’s best way to renew before licence expires please?June 17, 2018 at 2:15 pm #19103
We have tested and confirmed the login page to be working correctly, try clearing your browser’s cache and/or try a different browser to renew your license key.
Optionally, you may manually renew for one year using this form to submit the renewal payment.
We remain at your service.June 18, 2018 at 11:07 am #19109
Thanks. I’ve just renewed via linked form.
FYI, I’ve tried logging in from Chrome and Safari on Mac desktop, iPad and iPhone all with cleared cache but it just redirects without logging in. Also, no SSL is shown on the login page.