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Hi,
I have been informed of the following error on attached PDF files which should contain data:
There was an error generating the PDF file.
This activation code is not valid.I don’t seem to be able to log in – neither have a I yet received an email to reset my password.
This is my order number: Order #11676
Can you let me know the status of my account?
Thanks.
Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset and the temporary credentials were sent to the email address on the account.
We remain at your service.
Hi,
Thank you – I’ve just retested the form and received the same error with the following:
There was an error generating the PDF file. This activation code is not valid.
In Formidable I can see my entry in the ‘Entries’ tab.
Can you take a further look at this please?
We have extended the expiration date again through tomorrow, and have tested the activation key and it’s working correctly as expected.
Please use this form to provide a screenshot of the PRO2PDF “Activated Forms” tab.
We remain at your service.
We sent an email to the address on the account requesting the following…
1. Are you able to export PDFs from the plugin’s EXPORT tab? If yes, there may be an issue with the shortcode or see #2 below…
2. Do you have more than one Field Map Layout created for the same form? If yes, delete any test, abandoned, or failed field map layouts.
3. If no to the above, we will likely need to login to troubleshoot the issue, if possible complete this form to provide credentials for WP & FTP.Your activation key has again been extended through July 1st.
We remain at your service.
Based on this line: [website here] – not active. Activate this website It appears you need to login to your account on formiablepro2pdf.com to deactivate the key and reactivate for your site.
Your password has been manually reset and the temporary credentials were sent to the email address on the account. Let us know if you require further assistance.
We remain at your service.
Hi,
I’ve logged into my FormidablePro2PDF account and clicked the link to ‘Click here to deactivate this key.’ and it doesn’t do anything, just reloads the page.
Maybe the license needs to be extended (currently it says ‘It is valid until 07/06/2018 ‘) then deactivate and reactivate?
Hi,
Good news! I deactivated and reactivated the license key and form – and it is now coming through as a PDF correctly!1. How do we go about extending our license correctly?
2. Will this happen again next year when the license runs out? I’m not sure why this error has occurred.To renew the account, click the “Renewal” link on the left after logging into your account.
This is not an issue caused by PRO2PDF, it appears to be from an update to the your server or the WP installation’s SALT key.
We remain at your service.